"Profonda insoddisfazione e delusione…"

Profonda insoddisfazione e delusione riguardo alla comunicazione ricevuta riguardo al cambiamento del mio volo ora operato da Wamos Air.
Ho prenotato il mio volo per colombo con ethid proprio perché mi aspettavo un servizio di un certo tipo.Ritengo questa situazione del tutto inaccettabile. Non solo ho pagato per un servizio di alta qualità aspettandomi il comfort e l'affidabilità di Etihad, ma ora mi trovo costretto a viaggiare con una compagnia aerea dalla pessima reputazione che non avrei mai scelto per questo viaggio, specialmente considerando che viaggio con due bambini, uno dei quali è molto piccolo.
Credo che questa mancanza di trasparenza sia del tutto inaccettabile e dimostri una totale mancanza di rispetto per i clienti

"It’s shocking how poor this airline…"

It’s shocking how poor this airline performs. Business class paghenger lost Bags. NO BODY reply, update, answer!

BAGS LOST

"Etihad Airways"

Etihad Airways, it seems evident that customer satisfaction is not a priority for you. If it were, my issue would have been resolved during the numerous times I reached out to your team. Allow me to share my experience, so others can understand how you treat your customers the whole world ..

I booked my flight through Wotif and chose a basic fare, which, due to my oversight, did not include baggage allowance. Realizing my mistake, I contacted Etihad and explained the situation, emphasizing that I was traveling to Dubai with two children. I hoped for understanding and compassion from your team, but none was shown. Instead, I was told to contact Wotif. I explained that while I booked through Wotif, I was flying with Etihad. Despite this, the representative (based in your call center in India) initially refused to escalate the issue, claiming the supervisor was busy. Only after I insisted and mentioned I would visit your office in Abu Dhabi did the supervisor finally take my call. However, even after a two-hour conversation, no resolution was provided, forcing me to pay $15,000 for excess baggage (4 people incudes 2 children) - can you imagine paying $15000 for baggage because of a 3rd party booking , glad I didn’t go with this option ..

Furthermore, your website advertises a 60% discount on excess baggage, which I attempted to avail of. However, the system did not work, and when I called your call center again, I was told the discount was not applicable and that I had to pay the full amount. This misrepresentation is misleading and deceptive, leaving customers stranded with false promises. For a company that reported a 60% profit in 2023, this level of customer care is appalling..

Ultimately, I ended up paying $4,300 per person for my family of four to travel from Sydney to Dubai in economy class—a trip that should have cost $2,800 per ticket. For this amount, I could have flown premium economy with Qantas. If Etihad is unwilling to offer flexibility for bookings made through third-party platforms, you should not allow such bookings in the first place.

Additionally, recent safety concerns, such as the Melbourne issue, have raised serious doubts about your reliability as an airline. This experience has been deeply disappointing and frustrating. If Etihad had been more transparent, compassionate, and customer-focused, none of this would have happened.

My advice to people worldwide: do not trust this airline. Their website provides misleading information, they show zero compassion for families traveling with children, and now even safety concerns have surfaced. Qantas and Emirates are far superior choices.

As for all the excess baggage charges you forced upon me and the undue stress you caused my family during our holidays , you can keep the money charity from me to Etihad. With such poor service, longevity as a reputable airline seems unlikely we have seen this in the past with big brands. Eventually, you risk being regarded as no better than a third-rate airline in my eyes you already are . Masalam.

And please spare me the standard “contact us via PM” response. When I do, it leads nowhere but in frustrating circles. Keep my money that is how the Mafia works and you are no better than them —that’s clearly how you inflate your profits: by deceiving your customers.

PS: just waiting for you to remove this not to worry I have this on Google Review as well which luckily you have no control

"Wish I could rate this in negatives!!!"

Wish I could rate this in minus but a 1 shall do. Genuinely the most discriminative, rude and selfish staff ive ever come across except for 1 lady that tried her very best to help us. We got discriminated against for having 2 disabled people on wheelchairs,one whom had seizures. They say a seizure and instantly rang the so called airline 'doctor' who then 'advised' us not to take him on board. But his own personal doctor never had an issue with him flying. The only solution that they suggested was that he had to go seizure free for a whole 90 mins (which hes never managed since its a disability since birth) they watched us sedate the poor child only for them to finally approve hours later which only left us 40 mins to check in 6 people and all their luggage AND make it thru to security. We was rushing and they took the 2 disabled people away and started walking really fast paced when we had already mentioned they cant stay away from us but yet kept walking on miles away. They said gates about to shut soon but only 4 out of 6 people were let thru and security were being funny for absolutely no reason with letting the 2 bearded males with all our passports go thru to join us together. When half of us got to the gate with a minute to spare..we had seen all our suitcases and luggage ALREADY out onto the side as if they hadnt even loaded it onto the plane and intentionally didnt let us board. The staff at security had told the 2 men that the rest of the 4 had already boarded the flight which we hadnt since the 2 men had our passports and boarding tickets. We waited 10 mins to finally get back together and we were all thrown into a corner with all our luggage into the special services corner where the epileptic person had to lay on floor because we were told the airline would call back in an hour to sort out the next flight and a hotel room. 3 hours later we had to call back ourselves and ask for updates. We waited the whole day because we got told theyd get us om the evening flight. When the next gates opened they said they recieved an email saying the reason we was late to our flight was completely our fault which is 100% incorrect!! They then gave the excuse that we were collecting our bags from security (which had passsports) which is why apparently we was late. So according to ehtihad..we was supposed to leave our stuff there? Second excuse once we called out that excuse was that the carrys had liquids. Which it did but was all under 100ml. So another lie. Oh and fantastic work creww. U threw away the childs ipad and also took or threw away some cash of our from the trays too which we came back for but got denied. U let a whole family suffer due to ur selfishness and incompetence and the child has now got bruisies on his feet from sitting on a hard floor near hard chairs while having seizures due to ur negligence and failure to provide us of the correct services u had told us we would get. We stayed cos etihad had said theyd get us on asap and wouldn't charge us anything due to the errrors on their behalf but last minute you've tried blaming us for everything and then had the nerve to ask for triple the amount of money. Well done etihad airlines for ruining a perfect family holiday for a wedding we were planning enjoy for the past couple of months. They sent us off home after endless hours waiting then telling us its our fault and they womt refund us or accomodate us so we had to ring a minivan from the airport and spend extra money getting back. This definitely felt very targeted and you are a disgrace in every single way shape and form. Shameful.

"SEHRSCHLECHTE ERFAHREN, leider "

So viele Probleme mit de APP, online, Support etc.

Den letzten Business Flug unserer Reise mussten wir stornieren und ich habe nach Abzug der Gebühren mit ca 500-600 EUR gerechnet. 32 Euro wurden überwiesen, ohne jemals eine Aufstellung erhalten zu haben. Support und Kontakt ist Glücks- und Nervensache.

SEHR SCHLECHTE ERFAHREN, leider

"Worst experience ever."

Worst experience ever.
- Big surprise when we were told at the airport that, on our international flight (Australia to UK), checked in luggage were not included. We had no choice but to pay more than one thousand pounds at the airport for 35 kg of 'excess weight' for 3 people. I later tried to simulate booking a flight with them, you've got an option 'no check in luggage included' which is only £5 cheaper than 'with luggage included'. Who would choose not to have luggage included if you see it? So it is just a trap as they hope you won't pay attention and then they can charge you at the airport. Scandalous!!
- flight more than 1 hour late
- old plane very noisy, with very old audio/video system, not possible to start watching a movie before take off
-Air conditioning too cold
Never again Etihad!!!

"Ich hatte einen Flug Bangkok gebucht"

Ich hatte einen Flug Bangkok gebucht.
Lief alles problemlos.
Leider musste ich den Flug vor ein paar Tagen stornieren.
Habe bei ethihad angerufen, keine Warteschleife, habe mit einer sehr netten und kompetenten Mitarbeiterin gesprochen. Alles wurde besprochen und ich hatte nicht einmal nach 48 Stunden mein Geld zurück auf dem Konto.
Ich bin begeistert von dieser Firma.
P S. Ich bin nicht bei Ethihad angestellt.

"Extremely Frustrating Experience with…"

Extremely Frustrating Experience with Etihad, and Trip.com
I recently had a very stressful and disappointing experience with my flight booked through Trip.com, involving both Etihad and Virgin Airlines. The entire process was marred by poor communication, frustrating customer service, and extra charges that seemed unfair given the circumstances.

The Issue Begins: Flight Changes by Etihad The trouble started when Etihad made changes to my flight schedule, resulting in a very short 40-minute layover. This made it almost impossible to catch my next flight, so I had to change my itinerary. I had specifically booked seats with extra legroom and by the window, in addition to paying for extra baggage on both Etihad and Virgin flights.

When I contacted Etihad directly to inquire about a flight alternative since it was their fault (they changed the flight times), I was told that, because I booked through Trip.com, I would need to pay an additional $30USD for assistance with re-booking. This was incredibly frustrating, as the flight change was initiated by Etihad and not by me.

Etihad assured me that my pre-purchased seats with extra legroom and my extra baggage would be transferable. This was somewhat reassuring, as I had spent quite a bit on these extras (close to 200USD). However, the situation quickly became more complicated.

Trying to Change Flights Through Trip.com I decided to go through Trip.com to change the flights, and while I was able to adjust the Etihad leg of my journey, I could not change my Virgin flight. This forced me to move my entire itinerary a day earlier. If I wanted to change everything, I would have had to pay for the Virgin flight separately, and my extra baggage was neither refundable nor transferable. This was frustrating, to say the least.

Etihad's Seat Situation and Additional Charges Once my new booking was confirmed, I went back to Etihad to sort out my seats. I was told I would have to pay more for the same seat I had originally booked—around $47 for the extra legroom and window seat. They also informed me that the original seats were no longer available, and the best I could get was a standard seat without extra legroom, or an aisle seat for the other flight.

This wasn’t ideal at all. I suffer from motion sickness, and I prefer to sit by the window, as I need to take medication and sleep through the flight. An aisle seat would be far less convenient, both for me and for the people seated next to me. But I was told I had no choice and would need to pay if I wanted to change it.

Further Hassles with Online Check-In The frustration continued when I went to check in online and was told I needed to pay an additional $50. After yet another long phone call (another 40 minutes), they finally adjusted the charge to only $8, but at that point, I was so exhausted by the whole ordeal that I didn’t care anymore. I had already spent a lot of money on phone calls to customer service, which weren’t even toll-free. I was calling from Portugal to the Portuguese help line, but the cost was still high, and the staff on the line were unhelpful, repeating the same responses and avoiding my specific questions. The online chat service was equally unhelpful, often repeating my questions and offering no solutions.

Overall Experience This experience has left me deeply frustrated and disappointed. Not only did I have to deal with multiple issues related to flight changes that weren’t my fault, but the customer service I received was subpar at best. The constant back-and-forth, unexpected charges, and lack of clarity made what should have been a simple re-booking process into a nightmare.

The fact that I had to pay for phone calls, wait on hold for extended periods, and deal with staff who seemed more interested in avoiding solutions than helping me was completely unacceptable. This is a case where Etihad, and Trip.com need to seriously improve their customer service processes to avoid putting passengers through this kind of ordeal.

I would highly recommend thinking twice before booking with Etihad airline or using Trip.com if you want a hassle-free travel experience.

"Dear Etihad Team,"

Dear Etihad Team,

I am writing to express my profound dissatisfaction with a recent round-trip journey I took with my family—two adults, one child, and one infant—on Etihad Airways. We had high expectations of a seamless and customer-focused experience, yet we encountered multiple serious issues that left us extremely disappointed:

Lack of Infant Support

Despite traveling with an infant, we received minimal assistance from the cabin crew, which made an already challenging situation far more stressful. The lack of infant-friendly amenities or staff consideration was apparent throughout the flight.
Unacceptable Food Options

My family adheres to a strict vegetarian diet. We were shocked to learn that vegetarian meals were unavailable and were instead offered non-vegetarian meals—which we cannot eat. Later, the hastily prepared, half-cooked mixed dish provided was inedible and did not meet our dietary requirements.
Inadequate Provisions for Breastfeeding Mothers

Etihad should offer healthier dietary options for infants and breastfeeding mothers, aligned with the World Health Organization’s recommendations on promoting and supporting breastfeeding. There were no suitable meal options or special provisions available, adding unnecessary stress to our journey.
Flight Delay & Lack of Support

On our return flight from AUH to Paris, there was a significant delay that forced us to sprint through the airport, carrying our infant, just to catch our connecting flight. No assistance was offered by Etihad staff, making this both an unsafe and highly stressful experience for a family traveling with a young child.
Baggage Delay

Upon finally arriving at our destination, our checked baggage was delayed. We had to spend additional time at the Berlin airport filing a delay report, all while caring for our exhausted and hungry infant who needed immediate access to essential items. This caused substantial hardship for our family.
Forced Cabin Baggage Check-In in Bangalore

At the start of our journey in Bangalore, we were pressured to check in our carry-on bag as well. Had we agreed, it would have compounded the already disastrous baggage delay situation. Forcing passengers—especially those with infants—to give up essential hand luggage raises serious concerns about Etihad’s policies and passenger care.
Taken together, these issues reflect a troubling lack of consideration for basic passenger needs—particularly those traveling with infants—and are inexcusable for an airline that claims to prioritize customer satisfaction. I strongly urge Etihad to address these concerns immediately. Providing dietary-appropriate meals, attentive infant care, clear communication during delays, and respectful baggage handling should be standard practice, not exceptions.

"I can’t believe with this airline…"

I can’t believe with this airline travelling London uk to Karachi Pakistan last minute I been told not allowed luggages only hand carry’s
NO MORE ETIHAD AIRWAY