"ho acquistato un volo di ritorno da abu…"

ho acquistato un volo di ritorno da abu dhabi a mxp con compagnia Etiiad nel mese di novembre e ieri 22 gennaio mi sono trovata il volo cambiato con la compagnia Vamos . Pessimo comportamento di E. L'aereo utilizzato è supereconomico, paragonabile a easyjet con sedili durissimi, e poco reclinabili .RUMOROSISSIMO al limite della sopportazione ( non si sentivano i video in cuffia xchè coperti dal rumore dell'aeromobile). 7 ore di volo invece delle 6 prenotate .Ovviamente nessun risarcimento dalla compagnia prenotata.

"Disasterlanded in abu dhabi from Dublin a…"

Just landed in abu dhabi from Dublin a disgrace ancient plane no tv so no films told company are well aware plane is too old given 5k air miles would prefer refund. Dont fly Ethiad this is business class Ethiad style

"Namensänderung 800€ ...Frechheit."

Namensänderung 800€ ...Frechheit.
Die Begründung:
Für den Flug gab es zum Buchungszeitpunkt andere Konditionen wie heute!

Wäre der Flug günstiger geworden hätten wir mit Sicherheit kein Geld zurück bekommen.

Unverschämt

"I Unacceptable Experience on Business Class Flight EY 889 (19 Jan) - Beijing to Abu Dhabi"

I am writing to express my dissatisfaction with my recent experience on flight EY 889 from Beijing to Abu Dhabi on January 19th, 2025. Due to technical issues with the plane, the flight was significantly delayed, causing me to miss my connecting flight to Copenhagen. Unfortunately, throughout the entire flight, there was a lack of communication regarding the status of passengers who missed their connections. Despite my inquiries, the staff seemed unclear and unable to provide any helpful information.

Upon arrival in Abu Dhabi, I was issued new tickets for a 14:30 flight to Munich, followed by a transfer to Copenhagen. This new itinerary has resulted in an extended 10-hour layover, leading to an overall delay of 15 hours. This situation has caused considerable inconvenience and distress.

As a business class passenger, I expect a higher level of service and communication, particularly in such circumstances. The lack of support at the airport and the unclear communication regarding my missed connection are unacceptable. When I sought assistance from the staff at Abu Dhabi airport, I was told that I could only file a complaint online, which was not helpful.

I understand that issues like this can happen, but I strongly believe that compensation should be offered in cases where passengers experience such significant delays and inconvenience. I would appreciate any feedback on how Etihad intends to address this matter and restore the standard of service that business class passengers rightfully expect.

"Very basic and mediocre experience overall "

Very basic and service was ok for a business class flight. (Flew on the Boeing 787-10 and 787-9) Price was quite affordable all things considered, the flight experience from boarding to landing and deboarding the plane is very mixed and the service is quite inconsistent to say the least. Food, all in all, was very mediocre for what it was. Some were bland, some were rather cold despite being a hot food, and some options remind one of the economy class optioned foods rather than something you'd serve in business class. The Etihad lounge provided to business class passengers at the Zayed airport was very busy, especially considering it had multiple floors. The food they provided at the lounge was also very tasteless, limited and simple. The service on the plane varied from the routs in my experience, on my flight back from my destination, I had a wonderful experience with a very kind and engaging crew. From my memory, 2 out of the 4 flights I've taken with my booking were very impersonal, very apathetic. On my first two flights, nobody bothered introducing the seating to me and nobody cared to provide proper service aboard the plane and seemed very offended when I asked questions about the seat or the menu. The seat itself was alright, more comfortable than economy but not too impressive, the massage feature seemed rather useless considering the layering of the pillows/"mattress" and the seatbuckle on the 787-10 on the seat top seemed kind of useless to me as it always unbuckled by itself. I'm a rather tall person so the space is ok overall but when you went into "sleep mode" and were laying down, your feet space is very limited and can get quite uncomfortable after some time has passed, this can cause "lazy" feet which causes great discomfort and is unfit for the expectations and price of a business class cabin. Amenity kits were alright, basic but provided essentials: toothbrush, sleeping mask, lotion and a hydrating face mist. Wine list was very nice, drink list was also a mixed thing for me, some were good and some were very bad. The coffee option was pretty good for something aboard the plane and was also available cold and with ice. I was aesthetically pleased by the Etihad Armani exclusive products like the blanket, the glasses, the mixer, the cutlery, etc.
Overall, a lot to work on the consistency and training of some flight attendants, wonderful crew from Shanghai to Abu Dhabi, food options should definetly be revised, and the Zayed Etihad lounge is just horrible, more of a place to pass your time if you are able to find seating than to enjoy its benefits. I'd rather recommend spending some time on doing some duty-free shopping than the lounge. Seating is something that can't really be effectively changed in due time so I'll leave that for them to fix in the future if they do care about any of these reviews.

"Travel’s Costliest Scam: Selling suites on new planes stealthily swapping for junk seats on old junk planes"

Important update: a representative on the chat function said Ethiad has no active email addresses. I sent many emails which were ignored including to company executives and hope you will not similarly waste your time at least via email. This follows a raging pattern in the aviation industry of notorious brazen impenetrability.

Think long and hard before spending thousands with airlines that do whatever they want and go incommunicado after they’ve deposited your money.
Many airlines including once reputable carriers are just notorious flagrant outlaws. The Middle Eastern airlines and Turkish are recidivists in this arrogant disregard for customers. They believe they have a good reputation among unwitting less frequent flyers. In this they are aided and abetted by:
1 Google searches that deliberately obscure the unvarnished truth about what they are selling. Trying to get an honest answer about whether a seat is lie flat is an incredibly frustrating forensic dig and you still can’t be sure. 10 year old bad reviews come up on page 1 as if to message “there are always unhappy people” Also mocking people who spend thousands as ‘worrying about trivia.’ Most outrageous is when supposed travel gurus affirm the airlines lies that one seat is as good as another. For savvy travelers getting a suite is the sole reason for a booking that forces them to molassessly circuit through the UAE or Qatar etc. The airlines know it’s a scam because they are totally deceitful and not transparent when they do these downgrades that they pretend are not downgrades. Useful idiots are the best customers.
2. Flight reviewers and credit card owned and operated points sites. Be especially careful when everything is reviewed except the seat which is after all why you spend thousands not to get a $6 glass of wine.
Also: Quite a number of carriers such as Lufthansa and Icelandair also regularly market and sell as business class a product that is premium economy.

Just noticed that the suite I bought on Ethiad’s new 350 has been quietly downgraded to a shabby old seat on a 777. They sent a change notice in which I couldn’t see any time changes but then noticed the dinosaur plane. I will get my money back one way or the other. Having already dealt with this at Qatar, I will also never fly Middle East carriers again and will totally pare back business spend.
This deliberate purposeful fraudulent product misrepresentation is probably the current day biggest travel scam costing customers hundreds of millions. And as usual the credit card industry are indispensable aiders and abetters, profiting handsomely from this sleaze. Multi thousand dollar purchases and the airlines simply refuse to be reached. Bogus emails on their websites and —relatedly- emails to actual contacts unacknowledged , phones not answered etc. I’ve actually had credit card companies tell me ‘we can’t reach them either.’ Where are regulators, prosecutors, the class action bar, the unbought media? Contacted Ethiad 12 hours ago with zero acknowledgment nor response. See above. They are incommunicado at least via email.
Thanks again for TrustPilot. Read Ethiad’s positive reviews on Trip Advisor & see if you can find one that’s not FAKE.

"Está compañía tiene que mejorar mucho…"

Está compañía tiene que mejorar mucho para ser una aerolínea de élite, que es lo que querrían ser. Fuimos a Denpasar (Bali Indonesia) tras escala en Emiraros Árabes. El reclinado de mi asiento no funcionó en primer vuelo ni el segundo. El vídeo no funcionaba el audio. La separación de asiento escasa. A la vuelta el avión tardo una hora en despegar y el aire no funcionaba. A 35 grados en el interior. Un desastre. Atención al cliente muy amable pero cero patatero en soluciones. Hay que trabajar más. Esto ocurrió en octubre de 2024. Reclamé y me pusieron de mentiroso. Encima esto.

"Worst flight I've ever taken!"

Worst flight I've ever taken!

Ethiad is a total joke! They charge you a massive amount more for baggage! Long haul flight and no baggage included!? The plane was old and dirty, the infotainment controller fell out of it's housing leaving exposed wires! The food was terrible and a tiny portion, the legroom the worst I've ever encountered and you practically have to beg for a drink. In 16 years of long haul flights this is by far the worst one I've ever taken.

"Unreasonable Baggage Policy and Poor…"

Unreasonable Baggage Policy and Poor Customer Service – Etihad Airways

I recently booked a long-haul flight (over 12 hours) with Etihad Airways and was shocked to find that checked baggage wasn’t included in the ticket price. It’s unrealistic to expect passengers on such trips to travel without luggage. Adding a checked bag costs nearly as much as the ticket itself, which feels like an unfair and deliberate upsell.

To make matters worse, it’s nearly impossible to get in contact with their customer service for assistance. This experience has been frustrating and disappointing, and I will not be flying with Etihad Airways again - NEVER ETIHAD AGAIN

"Le pire voyage de ma vie avec mon fils…"

Le pire voyage de ma vie avec mon fils de 7 mois il m’ont donné la place tout à l arrière de l avion collé au toilette essayer de faire dormir un bébé à cet endroit avec tout les va et viens j ai demandé à payer un supplément pour changer de place mais d après l hôtesse c était trop tard je n aurais jamais imaginé un jour voyage dans ses conditions mon enfant qui ce réveille tout le temps bref un cauchemar