"I had a terrible experience with…"

I had a terrible experience with Etihad’s customer service while trying to book a flight from Mumbai to Toronto. Due to payment issues on the website, I called their support line, hoping for assistance. However, the agent I spoke with was incredibly slow and inefficient. Instead of providing clear solutions, she kept giving me different prices, putting me on hold for every minor inquiry, and offering a confusing mix of fares.

Her lack of urgency was frustrating—by the time she moved to the next step, ticket prices had already changed. Worse still, the seats I had carefully selected were booked by someone else due to these unnecessary delays. Communicating with her was so exasperating that I ultimately gave up, ended the call, and booked my flight with a different airline.

I have always known Etihad to be a great airline, but hiring incompetent staff ruins the experience. If you expect customers to choose your services, you need to ensure your representatives are trained, efficient, and capable of handling basic booking requests without causing unnecessary stress.

"The Ryanair of Middle East airlines."

Do yourself a favour and book Emirates or Qatar - Etihad are not even close on every level. The main scam is excess baggage fees. The up front price is competitive but as we experienced at Manchester, they scalp customers with ridiculously high charges for the slightest amount of overweight. They give 25k long haul. No wriggle room at all and that's the business model in a nutshell. The customer services are unavailable and fob off artists. Avoid.

"By far the worst business class . …"

Booked business class for two consisting of two flights each way to the Maldives via abu Dhabi from LHR.
Check in and lounges are very good at all airport except male, which is well below standard for business class.
However my issue is with the planes.
London to Abu Dhabi and return in-flight service was very poor .
Having ordered specific meals we did not receive these, we were offered drinks, all passengers were served, we were forgotten and had to ask for our drinks.
The flights to and from male had been switched to old A320 at the last moment, with a 20 minute walk to the gate. The plane was hardly the business class we had booked, with old seating, no entertainment screen and very poor food due to the wrong food supplied to the aircraft, resulting in my wife not eating.. However the in-flight staff where very good.
Having flown with many less rated airlines, business class Etihad are by far the worst ever.
Please if you look to use Etihad business class don't ,compare others before booking .
When contacted with my concerns Etihad customer service failed to respond. Flight date Nov return Dec 2024.

"Making a complaint before travel is impossible"

I booked seats with Etihad back in November for travel in February. They only booked part of my request even though I have received confirmation to the contrary. Speaking to customer service is awful and the seats I requested have now been booked by someone else. You are not allowed to provide any feedback or complain before you fly so I have written to their CEO whose office clearly aren’t interested as there’s been no reply or acknowledgment. If this is the service before flying, I dread to think what the flights will be like .. the reviews here certainly don’t put me at ease !!!

"Homepage und App Katastrophe!"

Homepage und App sind die reinste Katastrophe. Ich bin noch nicht mal mit Etihad geflogen und hab schon keine Lust mehr. Wie kann so eine große Airline so eine katastrophal schlechte Onlinepräsenz haben? Ich habe einen Flug nach Singapur über Abu Dhabi gebucht, mit zwei Nächten Stopover in einem Hotel. Bisher noch keine Bestätigung vom Hotel. Ich bin gespannt, ob es überhaupt dazu kommt. Laut den vielen negativen Erfahrungen, bezweifle ich es sehr.

"The way they treat suppliers"

The travel reviews here say it all and to add trying to work with them was the exact same, poor service, useless communication, constant non payment, delays and excuses, to the end where they just don't pay, ignore you and keep 3 years worth over overdue accounts

They know legal action in UAE is hugely expensive and slow so they walk away with nothing that you can do.

Appalling situation but we are told is the norm.

"Terrible Customer Service "

We have been trying to ascertain the cancellation cost for our journey and have spoken to numerous unhelpful representatives on both the phone and via the chat service. Our latest experience was the worst when after asking to have the issue escalated, Syed the supervisor simply terminated our chat when he was unable to provide a straight answer and we asked him to explain why.

"Etihad mai più"

Lo scorso Luglio ho acquistato con Etihad 4 biglietti a/r Roma Bangkok partenza 2 Febbraio e ritorno il 28. Sabato scorso Etihad mi ha inviato una mail per avvisarmi del cambio vettore per la tratta Abu Dhabi-Roma che verrà operato da Wamos Air. Ho chiesto il rebooking per il primo volo utile da effettuarsi con Etihad e mi hanno chiesto 850 euro a persona in più. È vergognoso che una compagnia di bandiera per la quale ho pagato fior di quattrini, mi faccia volare con una low cost. Io questa la chiamo truffa perchè se proprio vuoi cambiare vettore mi proponi un volo di pari categoria, sicurezza e costi. E comunque con Etihad ho chiuso e spero lo facciano tutte le persone in giro per il mondo che come me si sentono truffate e prese in giro da questa compagnia. Non si sono neppure degnati di proporre un upgrade per uno degli altri 3 voli almeno per farsi perdonare. Vergognosi

"Our Very Unpleasant Experience on…"

Our Very Unpleasant Experience on Etihad Airlines Business Class

We typically fly Coach on international flight from US to other international destinations.. I wanted to treat my wife this time and booked the Business Class Etihad Airlines flight EY 6 from Washington DC to Bombay India. We were really looking forward to a very pleasant and relaxed flight experience. Unfortunately we are very disappointed in our experience to the first leg of journey……Washingtin DC to Abu Dhabi.
Although it was a flat bed seat but it was very narrow and very uncomfortable. We did not sleep at all.
The selectin of inflight entertainment (Indian Music – Bollywood) was very limited and outdated.
The Asian Vegetarian food was average at best. The starter vegetarian (Quinva patty) was semi frozen and the main entre, was average. We did not eat much and hoping for the better second meal. The second meal never came. Unlike coach where they serve two meals and a snack. When we inquired about the second meal, we were told that we have to ASK for it. We were shocked to hear that. I asked for the second meal of South Indian dish and we were served with dosa which was slightly warm, very soft as if it was dipped in boiling water and non-appetizing. I returned that and asked for an Omelet. It was also as bad, rubbery. The spinach and other items were also as bad. See the picture of the omelet. I made a comment to the crew member that my 7 year old grand daughter can make a better omelet than this. The crew member apologized replied that we serve what we have been provided.

After landing at Abu Dhabi airport and used the Lounge. The Lounge was very nice. We took a shower, freshened up and went to the eatery. We were pleasantly surprised at the selection of food and the quality of food and the facilities.
The second leg of our journey (Abu Dhabi to Bombay) was very pleasant. The crew was very courteous and pleasant. We enjoyed the flight.
WE are returning to USA on Jan 27th and hoping for a better experience.

BTW, we traveled internally on a train, Vande Bharat. The food was far better than what we were offered on Etihad.

"Once a reputable airline"

Once a reputable airline, Etihad has experienced a significant decline in its reputation and is now the Ryanair of long-haul travel, albeit without the cost savings. While I have consistently had positive experiences flying with Etihad in the past, my recent return flight from Manchester to Melbourne provided a stark contrast.
Firstly, the airline’s mobile application and online services were severely lacking in functionality and user-friendliness. Secondly, I was inconvenienced when I was required to pay to reserve a seat. Thirdly, the aircraft appeared outdated and poorly maintained. Fourthly, the staff’s assistance was inadequate, and the entertainment system was subpar. Furthermore, the aircraft was consistently delayed throughout the journey and failed to provide essential connection information.
In light of these experiences I WILL NEVER again choose Etihad.