"Looting airline"

Terrible airline, pathetic customer support and always trying to loot the customer. Their customer support agent told me to book another connecting flight because the first one had more than 24 hours layover. I booked another flight and they did not let me board the plane because there were two different bookings.

"Cancellation refusal "

I’ve booked Etihad flight ticket through an agent which was insured by cancellation policy. After few days the airline company canceled the flight and rescheduled that ticket to next day. After that whenever i tried for cancellation of ticket and refund they are refusing my request and blaming agent . Anyway i wont travel again through this service. Never expected such kind of worse experience from your side Etihad.

"We booked our flight with Etihad and it…"

We booked our flight with Etihad and it said that one of our family member had a name that was too long. It didnt say anything else but "contact Etihad and we can change it after your booking". I did as told and then it cost me 100 dollars to get it changed. These hidden fees are terrible and enough to make me dont wanna support Etihad.

"Don't pay extra to select your seats"

Paid extra to select seats on our 4 main long legs for our recent OS trip in July 24 - Sydney to Rome return. Selected and paid in October 2023. We like to have the 2 seats on the aisle in the middle section of the plane (usually D and E) and avoid the window section (particularly B and C) where you are often interrupted by the person on the window seat getting up and down.
None of our seats were as selected. On 2 of the legs the seats were comparable so I did not have an issue. On the other 2 legs however, they placed us in the window sections (B&C), exactly where we did not want to be and paid extra to avoid. We put in a claim for refund for the seat selection for these 2 legs immediately on our return (end of July 24) and were given a case number. They assured the claim would be reviewed and the outcome advised within 28 business days. I then chased them up by telephone. On each occasion they admitted the time for response is unacceptable and they said they will send a priority email to a high-level manager in their claims section and assured me they will respond within 72 hours and to ring back after this time. After 5 months and 16 phone calls I finally got an email response accepting the claim and was finally refunded a month later.
Totally unacceptable customer service.

"retard au retour du vol kuala lumpur…"

retard au retour du vol kuala lumpur vers paris et aucune considération du cout engendré, correspondances ratées, etc
un sav inexistant!!!!!!!!

"Noch immer keine Rückerstattung!"

Noch immer keine Rückerstattung!
Ich hatte im März einen Flug von Frankfurt nach Bangkok gebucht.Zwischenstopp in Abu Dhabi.Dort angekommen,war der Anschlussflug überbucht.
Nach einer kostenlosen Übernachtung mit Tranfer zum Hotel und zurück zum Flughafen in Abu Dabhi ,bekam ich auch ein Rückerstattungsticket über 600 Euro.Auf dieses Geld warte ich jetzt schon seit 8 Monaten. Emails,Chats,Telefonanrufe....niemand fühlt sich zuständig...Traurig!Bordservice war topp.

"Stopover Abu Dhabi SCAM!!!"

Stopover Abu Dhabi voor vlucht naar Qatar. Beloven een hotel voor 600€, kies hotel uit lijst en blijft in progress staan. Week voor vertrek 4 x!! gebeld om bevestiging te krijgen. Telkens werd gemeld dat ze dit in orde brengen. Prijzen van hotels waren ondertussen 3 x de prijs en dacht dat je verplicht was dit hotel te nemen via hun omdat er steeds stond in progress. Uiteindelijk krijg je dag van vertrek melding dat het gekozen hotel
volgeboekt is en ze geen hotel kunnen aanbieden. Wij hebben hierdoor 1500€ gespendeerd aan een hotel voor 3n. - aftrek van hotel via hun 600€ blijft een verlies van 900€ over!! Schande voor dit bedrijf en zoveel stress gehad hierdoor.

"Flüge TOP, Reklamationen FLOP"

Flüge TOP, Reklamationen FLOP
Flugverspätung um 24 Stunden. Anschlussflug verpasst, Hotelkosten sind entstanden und die Ankunft einen Tag später. Die Reklamation für diese Verspätung, die Forderung einer Entschädigung ist derart kompliziert und bewusst zum wimmeln verschachtelt. Heute, nach zwei Monaten immer noch nicht erledigt. Keiner der verwendeten E-Mail Adressen fühlt sich zuständig. Die Online-Reklamation läuft ins leere. Einfach nur eine große Sauerei!

"unprofessional staff and poor special assistance"

I am writing to express my disappointment with the experience I encountered during my recent transit through Abu Dhabi Airport on an Etihad Airways flight en route to London. My mother, who required wheelchair assistance, was provided a wheelchair and then transferred to an electric vehicle for transit.

Unfortunately, I encountered an issue with the electric vehicle driver. Despite the need for assistance and my presence to support my mother, the driver refused to allow me, as a co-passenger, to accompany her in the vehicle. When I attempted to address the situation, the driver responded rudely, escalating into a verbal altercation. My mother was then transported alone to the Etihad transit assistance area, leaving me feeling both concerned and dissatisfied.

This experience was particularly disappointing, as I have previously traveled with Qatar Airways and have consistently experienced courteous assistance for passengers needing special care. I kindly urge you to investigate this matter, as such behavior does not meet the standards expected at a premier international airport.

"DO NOT FLY ETIHAD AIRWAYS from…"

DO NOT FLY ETIHAD AIRWAYS from ISTANBUL!
Worst customer service EVER. (Online Complaint#2407044268085)

On 30 June 24, I was flying from Istanbul Airport to Abu Dhabi with my family for 4 and 15 minutes before the new gate was announced and the new gate was also 15 minutes away by walk!
1-It was Impossible to reach the new gate which was gate F from the old gate which was A. If you know Istanbul Airport it’s far away.
2-There was no announcement, no phone call, no announcement on LED screens at the boarding gate, no Etihad staff looking for passengers with boarding passes already issued to them waiting at the previous gate.
3- Later we learned that there is no office and no staff of Etihad always at Istanbul airport or event anywhere in Turkey? Etihad is managed by a third party called Celebi. In Turkey.
4- When we contacted the call center they told us that the penalty of No Show would be charged and only our travel agent can book the flight.
5- When our travel agent tried to book the next flight there were no seats available for 2 days.
6- We booked Qatar airways which cost us 2400 USD but the service level was on another level compared to Etihad Airways.
7- As per Etihad Airways rules full refund is eligible if boarding time is less than 30 minutes, in our case the boarding started at 6:50 and the gate closed at 7:15 and at 7:00 the gate change also happened.
Its common sense that why would family of four people with boarding passes already issued to them and sitting at the boarding gate well in advance miss their flight? What is the logic of Etihad Airways? Do you take ANY BLAME in this situation or just put all the burden on your customers?????
Etihad airways customer service has refused for any refund or compensation via email on 12 July24. They don’t think of customers too much and they have a royal mentality where the customer can’t do anything and Etihad is always right.
I have lost 3500 USD because of inefficiency and negligence of Etihad Airways and urge all of you not to save money and travel with QATAR/ TURKISH OR EMIRATES But NEVER ETIHAD Airways.
Anyone can let me know how I may process this legally through consumer courts or any other channel.
Cell: 0092-331-2957729