"115 reasons not to use them"

Take your cheating and fraud back to your own useless country and stop ruining EUROPEAN football!!!

"Terrible customer support."

Terrible customer support.
After flying my luggage has been cracked and is not useable. The crack is on the wheel and they refuse to admit it compromise integrity. For them it’s too minor to be handled.
This has been dealt by Nahom and his team with his email feedback at etihad.ae
That was a very expensive luggage and this is just total deny.
This is the last time I’m flying this company.

"Pessima assistenza."

Pessima assistenza.
Non fanno cambiare il passeggero nemmeno pagando.
Lo permettono le low cost, e voi no.

"They canceled my reservation and lied…"

They canceled my reservation and lied telling that we asked for a refund. Now we need to book another flight and the prices have increased a lot.

"Will never fly with Etihad again"

Will never fly with Etihad again! Old, cramped plane. Poor picture on the screens. Average food at best. Very uncomfortable seats! Because of this we paid to upgrade our seats for the return leg, only to be told upon arrival at the airport that they had changed the plane so we had been reallocated seats. So we never saw the upgraded seats we paid for and, to cut a long and very boring story short, 5 months later are yet to see any of the money back despite chasing them up on numerous occasions. The customer service is staggeringly bad! Avoid at all costs. Pay more to fly with someone else if you need to!

"Very underrated for what it is!!"

Wow. Just wow. I had bad impressions about this airlines based on what people told us but were they wrong!
The check in was nice and simple and the staff were very kind.
The lounge was amazing and had a good selection of food. The staff there was also, again, very kind.
The business class seats, where I went, were very extravagant and WAY cheaper than some other, worse, seats. Cough emirates cough.
The cabin crew made the flight relaxing and easy for us. At one point, something got lodged into the seat not allowing it to come back up. The cabin crew got to us straight away and fixed the issue instantly!
Overall, this airline is very underrated for the facilities it provides and the quality it is. Definitely flying again!!!

"Be careful, they are a fraud! "

I have had an issue with fare fraud. We bought 3 tickets at a reasonable price, after couple of weeks they cancelled the reservation and say that the refund can take up to 45 days! Be careful, this company is a scam. After many calls with the Indian call center and live chats, they never, never! told us why they cancelled the reservation, how can you trust a company like this? This leads me to believe they are doing fare fraud. Cancelling the tickets for people to buy them more expensive. They always try to have you on phone to not have any written proof of the conversation where they are not able to tell you what happened. We are still waiting for the refund.

"NO RECOMENDABLE"

Nos cancelaron los vuelos desde España a Kenia 15 días antes de volar. Las alternativas ofrecidas eran pésimas, tres escalas, pero económicamente más ventajoso que recuperar el dinero y sacar otros billetes. Los tenía comprados desde enero. Nos añadieron una escala en Egipto muy larga. Viajaba con un niño, y no conocía el aeropuerto de El Cairo. Fue una experiencia para olvidar, poder escribir un libro y no recomendar a nadie. En el último vuelo operado por Egyptair nos perdieron las maletas. Para el regreso intente cambiar los vuelos pagando lo necesario. Pero desde Etihad me dijeron que eso no era posible. Y la opción de comprar otros vuelos en otra compañía a 15 días de volar eran muy caros y Etihad no nos devolvía el dinero. Sobre las perdida de maletas se desentendió por completo. Esta compañía en caso de problemas no da respuesta, se desentiende. Además, no dispone atención al cliente. esto último lo sé ahora.... NO LA RECOMIENDO.

"Worst airline to deal with"

Never respond properly to questions
The worst Airline for customer service. My partner has been trying to get assistance re a booking for many days. Yesterday his phone rang just once for 1 second and cut off. It showed a call from Etihad. They have made no attempt again and it is impossible to call them as they simply have recorded messages referring to their equally dreadful website.

"ETHAID AIRWAYS THE WORST AIRLINE EVER"

NORMALLY I TRAVEL BY QATAR BUT NOT SURE WHAT HAPPENED THIS TIME I DECIDED TO FLY WITH ETHIAD. THIS IS THE WORST CUSTOMER SERVICES I EVER FACED IN MY LIFE . I ADDED COMPLIMENTARY SHUTTLE SERVICE FROM ABU DHABI TO DUBAI AND GUESS WHAT THEY CANCELLED IT AND IT HAS BEEN A NIGHTMARE SINCE THEN. THE ADVISORS/INDIAN CALL CENTRE KEPT ON INSISTING ON CANCELLING AND REBOOKING TICKETS AND PAYING THE DIFFERENCE EVEN THOUGH IT WAS AIRLINE MESS. HAD IT BEEN THE OTHER WAY AROUND THEY WOULD HAVE EASILY BLAMED ME. THE WORST NIGHTMARE EVER

DON'T EVER TRAVEL BY ETHIAD, LESSON LEARNT!