"Empfehlenswert!"

Wir sind von Neu Delhi nach Wien geflogen und hatten einen Zwischenstopp in Abu Dhabi. Alles hat super funktioniert und das Essen war für Flugzeugessen wirklich sehr gut. Wir hatten ovo-lacto-vegetarisch angegeben und haben das Essen auch so bekommen. Beide Flugzeuge flogen pünktlich weg und kamen rechtzeitig an. Wir bekamen bei jedem Flug (Economy) Decken sowie Polster, hatten ein ausreichendes Entertaining-Programm mit den Bildschirmen und obwohl wir 1,82m und 1,83m groß sind, war auch für die Beine soweit Platz. Würden jederzeit wieder mit Etihad fliegen.

"Luggage & food "

There app was not working. Extra luggage went from £40 to £100 for 5kgs. Spoke to Etihad a few hours later and they said I should have complained sooner.
The food on the flight was not fit for human consumption. Some vile pastry tomato bake.
And a chicken curry. But the chicken was not chicken it was like a processed meat of some kind in a very watery bland sauce.
I’ll normally eat anything but not on this fligh worst service I have had. From any airline.

"Empfehlenswerte Airline"

Ich muss sagen, dass ich die vielen negativen Bewertungen nicht nachvollziehen kann (weswegen ich gerne meine positive Erfahrung teilen möchte). Ich bin jetzt insgesamt 4 Mal mit Etihad geflogen und hatte durchgehend positive Erfahrungen. Die Angestellten sind alle freundlich, das Essen ist lecker, das Boardprogramm vielfältig, alle Flüge waren pünktlich und jedes Mal gab es sogar eine Art "Goodiebag" dazu mit Kissen, Decke, Handcreme, Schlafmaske etc. ich hatte mich (aufgrund der vielen negativen Bewertungen) aufs schlimmste eingestellt, wurde aber stattdessen nur positiv überrascht! Ich würde wieder mir Etihad fliegen und kann die Airline nur empfehlen.

"Booked return tickets between Amsterdam…"

Booked return tickets between Amsterdam and Doha transiting in Abu Dhabi in Sep 2024.
1. Being charged three times for one simple flight date change, waiting for refund: needed to change return flight to a different date so made the change and payment online; waited till the next day still didn't receive change confirmation and system showed old date; contacted customer services and said it's a system error that I would get refund within 7 business days and can just try again, so did I. The same thing happened again! Made a second payment and nothing happened. Had to contact the customer service again. Only managed to change when the customer service sent a payment link via email. So now I've made three payments for one simple date change which should be less than 2 minutes for other airlines. Still waiting for the first two to be refunded as they promised
2. Rejected at boarding gate as "no show", and was requested to buy new tickets for the entire journey despite there is plenty time to get on next flight from Doha to abu dhabi and take the second leg from abu dhabi to amsterdam:
Now with the new flight, I arrived at the Doha airport and was told the check-in desk closed 7-8 mins ago. The airport staff was kind enough to have helped me along the way including security check, passport control, etc. so I eventually made it to the boarding gate while they were boarding the other last passenger. I was rejected by the boarding desk with the reason that their system has closed, and I would be "no-show" while I was literally standing in front of the gate!!! Not only that, when I asked to be put on the next flight as there is sufficient time to capture the second leg from abu dhabi to Amsterdam (there is 7.5hrs transit time), I was then dropped by the ground staff to an office with passport taken and he just left and asked me to "contact online customer services". In the hour waiting, I tried two different chat agents - one told me that I can just buy a new ticket myself, another one told me that there is only business class for the next flight while I can see online there was economy. Fed up with online chats, I called the customer services and told that the third version, which is that my second leg had been cancelled since I was a "no show" and I would have to buy the new tickets for both legs quoted a price higher than a direct Qatar flight from Doha to Amsterdam!!

Sitting in the airport at 4am, with all the time spent with this airline, I decided to purchase a direct flight on the spot with Qatar airway from Doha to Amsterdam with better time slot, better price and better services.

"Avoid Etihad Credit"

I opted for Etihad Credit instead of a cash refund when the Covid-19 pandemic derailed my travel plan in 2020. When the credit expired, I lost RM1,808 without having flew with Etihad Airways at all. No airline should penalise me for not being able to afford to travel before my credit expires. It's unethical, unfair and enriches the airline at the expense of customers like me, whose livelihood was already hard hit by the pandemic.

"Worst customer care"

Worst customer care. Inspite of buying refundable ticket, our refund has still not been processed for over 9 months. The customer care reps just give the same answer everytime we call, there is no SLA for adressing a concern and no responsible person to speak to.

"£1800 return flight and put on seats at opposite ends of the plane"

£1800 return flight for me and my wife, on the Outbound we paid and extra £250 for extra legroom, then on the return flight we were separated on different seats far from each other on the plane. Ridiculous since lots of people on the flight didn't know each other so why are they now separating people who booked and paid together?

"WONT RESPOND TO MY EMAILS REQUESTING A…"

WONT RESPOND TO MY EMAILS REQUESTING A REFUND FOR SEATS I PAID FOR THAT THEY CHANGED ON THE DAY OF THE FLIGHT AND DIDNT TELL ME ABOUT

"Pessima esperienza di viaggio e…"

Pessima esperienza di viaggio e disastrosa e poco professionale assistenza clienti: volo cancellato a poche ore della partenza senza alcun avviso (accorti perché non riuscivamo ad effettuare check in).
Ore al telefono senza alcuna soluzione anche lontanamente vicina a ciò che avevamo comprato.

"12 Stunden Verspätung aufgrund…"

12 Stunden Verspätung aufgrund Flugzeugdefekts. Keine Entschädigung für entstandene Hotelkosten, Arbeitsausfall am Folgetag, keinerlei Reaktion der Airline.