"ETIHAD...POOR CUSTOMER Service "

ETIHAD.... Very poor Customer service by team . 5 months ongoing complaint case with many false promises on updates and failed to return updates. Even internal management from call center finding it hard to get answers from ETIHAD
Guest team .
1 of 4 case complaint numbers below
240 725 430 4734

"My hand luggage should have been free"

I departed from Rome with Wizz Air for the outbound flight, and they didn't charge me for the free hand luggage (max. 40 x 30 x 20 cm). However, on the return flight, in Abu Dhabi, with your airline company it was different, I had to pay as much as 185.00 AED for my hand luggage, which should have been free.

"Etihad Airways Case 2408094332858"

Our family are dual national of Pakistan and Ireland. Our flight was on 7 August from Abu Dhabi to Karachi Unfortunately on the night of 6 August I could not find one of my sons National Identity card of overseas Pakistanis(NICOP) which we use to get visa free entry to Pakistan when I checked what will be the option for us to travel to Pakistan if my son don't have NICOP, because we are Pakistani citizen we can still travel to Pakistan once we arrive in Pakistan we can get 72 hours landing permit this information was given by Immigration wing helpline in Pakistan on +9251111345786. I was very satisfied that it should not be a problem to travel now. I asked Immigration help line if they can send me any evidence of the law what she said to me she said air line should know all the law and SOP,s don't worry you should not have any problem.
When I reached Etihad airways check in desk the agent said that we have to get permission from Karachi Airport Immigration. I was confident that they will give permission from Karachi airport immigration but I got a big surprise and shock that we can not fly, According to Etihad airways Immigration at Karachi Airport told Etihad that not to accept us on flight which was very strange and disappointing for our family.
My 2 sons 4 and half and 7 and a half years old were exited to go on flight but we could not flyout our families were very upset especially my mother who has stroke last year and I was coming especially to see her she was very upset and sad which is not good for her health.
I bought new tickets and came to Karachi when I reached Karachi Airport I share my experience with Immigration officer on duty and asked him what is the law in this situation he told me that you should have allow to travel and get 72 hours landing permit. He said it was very unfair with you it is a normal thing for us and this is a law because you are Pakistani citizen you can fly even you don't have NICOP,
When I share my experience with one of the officer of Pakistan International airline at Sharjah airport on the day of our flight to Karachi he said the same thing and said if you were traveling on PIA we would have let you fly because you are Pakistani and you can travel even you have lost your NICOP.

Everything prove that Etihad airways does not know the law or policy of Pakistani Government.

I have requested Etihad airways to refund my tickets money but they have refused to refund me my tickets money.

I am not asking for money of my new tickets I am just asking please refund me my Etihad tickets because I could not fly and that was fault of Etihad airways and their lack of knowledge.

I hope Etihad airways will consider my request otherwise I have a right to take legal action.

NATIONAL IRELAND (REP.) (IE) /DESTINATION PAKISTAN (PK)
VISA DESTINATION PAKISTAN (PK)
...... NORMAL PASSPORTS ONLY ......
PASSPORT REQUIRED.
- PASSPORTS AND OTHER DOCUMENTS ACCEPTED FOR ENTRY MUST BE
VALID ON ARRIVAL.
VISA REQUIRED, EXCEPT FOR PASSENGERS WITH A PAKISTAN ORIGIN
CARD (POC) OR A NATIONAL ID CARD FOR OVERSEAS PAKISTANIS
(NICOP). THE EXPIRED POC AND NICOP CARDS ARE ACCEPTED IF
>TIPN·
ACCOMPANIED BY A RENEWAL SLIP.
VISA ISSUANCE:
- E-VISAS CAN BE OBTAINED BEFORE DEPARTURE AT
PASSENGERS MUST HAVE A PRINTED
E-VISA CONFIRMATION WHICH CAN BE VERIFIED AT

- THIS DOES NOT APPLY TO REFUGEES AND STATELESS PERSONS.
VISA REQUIRED, EXCEPT FOR NATIONALS OF IRELAND (REP.)
TRAVELING ON BUSINESS CAN OBTAIN A VISA ON ARRIVAL FOR A
MAXIMUM STAY OF 30 DAYS IF THEY HAVE A PRINTED COPY OF AN ETA
AND>TIDFT/PK/VI/IS/ID21449
VISA REQUIRED, EXCEPT FOR PASSENGERS WITH AN EXPIRED PAKISTAN
ORIGIN CARD (POC) OR AN EXPIRED NATIONAL ID CARD FOR OVERSEAS
PAKISTANIS (NICOP) CAN OBTAIN A 72 HOURS LANDING PERMIT ON
ARRIVAL.


The above policy is taken out from the airline system Which Etihad agent supposed to check instead of referring to Karachi Airport immigration

"Très bonne surprise avec Etihad"

Je ne comprends pas les mauvaises opinions sur Etihad. Nous avons pris CDG/BKK avec escale à Abu Dhabi en classe affaire. Départ 28/7/2024 et retour le 20/08/2024 pour la première fois avec cette compagnie (les autres années avec Emirates).
Service à bord impeccable, excellents choix des repas et boissons(moins qu'Emirates, il faut le dire).
Seul bémol : lounge partagé à CDG misérable. Lounges à Abu Dhabi ou à BKK très bien. Pour moi c'est Emirates ou Etihad

"We pre booked our seats with Etihad for…"

We pre booked our seats with Etihad for a trip to Thailand in November 2024, following a holiday that we had booked via Thomas Cook with friends for a 60th birthday

It was unfortunate that in August 2024 the tour operator Thomas Cook cancelled our holiday as they had not booked our room meaning we could not travel.

I spoke to Etihad to ask if they would kindly refund me our pre booked seats as it was not our fault that we could not travel, the response was a flat NO.

Ok, I appreciate that there are booking conditions, but this was completely out of our control and I would have hoped that the alleged 5 Star Airline would have understood our predicament, but no. It shows that they are so commercially focused and not customer focused and for the measly sum of money they could have refunded it as a gesture of good will on their part!

Will I book Etihad again, no. We were looking forward to flying with them to be honest having used Qatar and Emirates in most recent years, who provided an exceptional service. I will most certainly not fly Etihad and will choose a proper 5 Star airline that is customer focussed

"Deluso dal servizio clienti e dalla gestione dei reclami"

Purtroppo, devo condividere una recensione molto negativa della mia esperienza con Etihad Airways. Dopo anni di viaggi senza problemi, il mio recente volo con Etihad è stato deludente sotto molti aspetti, soprattutto per quanto riguarda la gestione di un passeggino che è stato gravemente danneggiato durante il trasporto.

Nonostante abbia fornito tutta la documentazione richiesta, inclusa una stima di sostituzione del passeggino dal negozio in cui è stato acquistato, la compagnia ha insistito a offrirmi soltanto 50 USD di risarcimento. Questa cifra è ridicola, considerando che un nuovo passeggino costa centinaia di euro.

Sono rimasto molto deluso dal fatto che una compagnia aerea del calibro di Etihad, con una reputazione così prestigiosa, abbia un approccio così rigido e poco comprensivo verso i clienti in situazioni di questo tipo. Altre compagnie, anche meno rinomate, hanno offerto rimborsi adeguati e un servizio clienti molto più attento.

Etihad non solo ha danneggiato il mio passeggino, ma mi ha anche trattato con indifferenza quando ho cercato un risarcimento equo. Non mi aspettavo questo tipo di trattamento da una compagnia di tale livello.

Non volerò mai più con Etihad e sconsiglio vivamente a chiunque di farlo, soprattutto se si considera il loro servizio clienti e la loro gestione dei reclami.

"Etihad customer service is appalling and disgusting"

Etihad customer service is appalling with lost and damaged luggage. I made a complaint via email with no human interaction, just given the run and around now they refuse to communicate saying "that I am not courteous enough" for them, what a bunch of B*******. Will proceed to the small claims court which is harder to cancel and ignore.

"Umbuchung bzw Stornierung"

Musste aus privaten Gründen meine Flüge umbuchen
bzw stornieren .
die Beratung am Telefon war kompetent und binnen
weniger Tage wurde der verrechnete Betrag zurücküberwiesen.Bin sehr zufrieden.

"De ødelagde min bagage"

De ødelagde min bagage, var derefter ET HALVT ÅR om at svare med 6 opfølgninger, hvorefter de siger, at de ikke vil hjælpe fordi vi skulle have kontaktet dem i lufthavnen. Det var i København lufthavn, og der var de ikke, klokken var 4 om morgenen og den eneste servicemedarbejder vi kunne finde sagde, at vi skulle skrive til dem onlkne

"Missing business class mileage with no resolution "

The customer service team has not been able to credit the missing mileage for a business class ticket even though all requirements have been provided. The customer service agent Salvador Samson III is the person who always responds (and at least there is a consistency) - however the content of the message always encourages me to be more patient. There is nothing else this person could offer. There is no explanation, there is no timeline to close the matter etc.

The experience on the flights is OK - but anything else is not worth.