"REFUS DE REMBOURSEMENT"

Notre vol Etihad EY385 du 02 mai 2024 qui devait partir de Mascate, avec une escale à Abu Dhabi pour une destination finale à Roissy Charles de Gaulle a été retardé d'un peu moins de 3 heures pour cause d'intempéries à Abu Dhabi. Il nous avait été précisé que le vol suivant devant nous ramener à Paris serait lui aussi retardé pour que nous puissions embarquer. Lorsque nous avons pu prendre l'avion en direction d'Abu Dhabi, un mail (que bien je n'ai pas pu consulter dans l'avion) m'a été adressé me demandant de m'enregistrer sur le vol Abu Dhabi-Paris, ce que je n'ai donc pas pu faire n'ayant pu consulter le message. A notre arrivée à Abu Dhabi, nous n'avons pas pu prendre ce vol. Un nouveau vol nous a été proposé pour le lendemain et nous avons accepté. Nous avons été pris en charge jusqu'au nouvel embarquement. A l'issue de voyage, j'ai demandé à Etihad le remboursement du supplément de frais de parking consécutif à ce retard qui ne se chiffrait à un peu plus d'une dizaine d'euros, ce qui vient de m'être refusé, "le retard étant dû à des circonstances indépendantes de leur volonté". Déçu par cette réponse...

"Worst experience with cabin staff was…"

Worst experience with cabin staff was ignored several times for food requests. There seemed to be racial bias as my white european counterparts were immediately served. On landing the pilot slammed the plane into the runway causing spinal pain

"Don’t even know where to start - Profiling Black South Africans "

Don’t even know where to start

I booked return flights from JNB to DUB for my two younger sisters. At the time of the booking and at the time of the flights, there were no Visa requirements for South African passport holders. I checked regularly (because I remember a few years ago Turkey temporarily required visas for South Africans and then changed their minds within a few days).

Anyways, the two girls were cleared to travel in Johannesburg after submitting the documents requested by Etihad at O.R Tambo. They went on and flew to Abu Dhabi to catch a connecting flight to Dublin.

As they were about to board, a man in black uniform promptly and rudely told them they were not allowing them on the plane, tore their boarding passes, referred them to transfer services and walked away. No explanation, no reason provided, no interview and inspection. Oh, and he also took their passports.

That was the beginning of our family’s nightmare. I called the airline, of course no one could help or had an explanation. I tried the online chat. The girls tried to find out the issue because we were certain there was a mistake somewhere. I called many times offering to provide my passport, residence cards, bank statements, proof of address, anything to help the situation but no one was willing to engage or help or hear us out or even explain what the issue was. We were just getting whispers from Etihad employees that the girls were profiled and deemed to be at risk of not returning or something like that. No one said it formally or officially, just whispered from people who felt sorry for them. Fortunately, the girls recorded a lot of their interactions and we have a lot audio/video. Not that Etihad cares. They simply refused to help in the moment. Told us they would have an answer after 24-48 hours.

Hours later they say to the girls that they are being booked on the next flight to Johannesburg. In the morning my husband and I went to the Dublin airport to try understand what the issue could be. Of course the Etihad duty manager was not there. Their office was closed and lights turned off. Fine!
We speak to the Dublin Airport Police, they say they cannot comment, which we understand. We wrote to the BMU in Ireland to ask for intervention because we were told by certain Etihad employees in Abu Dhabi that this is a common occurrence, especially black South African passport holders. BMU told us they could not intervene on our behalf. Again, totally reasonable response from them.

Etihad told us, private citizens, to ask the BMU to approve the girl’s flight to Dublin. This was obviously ridiculous because what powers do we have to compel border management of a country to allow an airline to let visitors fly?? It was crazy, but I tried it anyways because I was willing to do anything just to make this nightmare end.

Again, BMU declined to intervene, rightly and understandably so. The girls were returned to Johannesburg on July 5th. Fortunately I was able to send them money to book an airport hotel room because they had been traveling for over a day.

I am now trying to recover the lost expenses from Etihad and they are refusing to refund me the flights that THEY cancelled. They are telling me to cancel the flights but they will deduct the rebooking or cancellation fees. Insurance doesn’t cover this incident, I already tried from my credit card and travel insurance provider Allianz.

Etihad still cannot officially tell us WHY the girls weren’t allowed to board the flight to Dublin. If you are a black South African, I’d really advise you to stay away. The treatment my sisters received is not something I can put in words but it is adjacent to inhumane and discriminatory. Those are the words I associate with Etihad. They have no understanding of the harm and trauma they caused us as a family and especially to two young girls who just wanted a short break while school /Uni was on recess.

I have flown with them previously and used to love them but obviously now that isn’t even an airline I would recommend to my worst enemy.

"Trotz Flugausfall Streik 27.03.2023 FRA wird Sitzplatzgebühr bis heute nicht erstattet"

Wegen Streik fiel der Flug ab FRA aus. Wir wollten umbuchen, aber tel. keiner erreichbar. Nach Umbuchung Flugreise mit anderer Airway wurden Sitzplatzreservierung trotzdem abgebucht und nicht wieder erstattet. Verfahren über BFJ 2023/2024 war nach Schreiben BfJ vom 11.07.2024 vergeblich. Das ist einfach nur kriminell. 231,00 Euro werden zu Unrecht einbehalten mit Aussitzen. Nun überlegen wir das Klageverfahren über Rechtschutz. Aber das nervt. Nie nie wieder diese Fluglinie. Finger weg von Etihad Airways.

"First and LAST time with Etihad"

First and LAST time with Etihad! They issued connecting flights with insufficient transit from international T1 to domestic T3 in Rome airport so I missed the flight despite running through chaotic crowds, and long lines in security. I was charged for a substitute flight plus airport taxes. Then they lost my luggage for 2 days at my destination. Then they cancelled my remaining itinerary for which I had to pay over A$300 to have it reinstated so I could get home to Australia!! Nearly one year has passed and I am still chasing some customer service to have my out-of-pocket extra penalty costs reimbursed of almost A$1000!! Hopeless!! Trip from hell. I was sick and did not need all these travel issues. It seems they create these problems to obtain more revenue to save an ailing airline. Shame on Etihad.

"Flight delayed by 24hrs"

Almost who months ago I opened 2 cases with Etihad, ref. 2405224200664 and 2405164191771.

In the meantime I have sent emails to customer service and spoke to a customer service representative via online chat as well (on Etihad app), however I was provided with no assistance. I also submitted requests via Instagram, Facebook and LinkedIn, but with no success. All my attempts to contact the airline were ignored.

I am seeking compensation for a flight EY395 from Colombo to Abu Dhabi on 10/May/24 which delayed by 24 hours.

Given the uncertainty around the technical state of the plane and its safety, constant changes of the booking, additional layovers being added and overall length of the trip being doubled I made a decision to book an alternative flight at the cost of 702,67 EUR to ensure I will get back to Barcelona on 11/May.

I have informed Etihad Airways Customer Service Team by an online chat on their app of the fact that I will be making a new reservation and I also spoke to the Etihad representative at the Colombo airport to make them aware of the fact that I will not be flying with your airline while getting my language offloaded from the plane.

It has been now almost 2 months and countless messages and emails sent by me to Etihad on different platforms. Yet till this day no update was provided on my claims.
I'm very disappointed in my overall experience and would advise to avoid this particular airline at any cost.

"Sono Giuseppe Francesco Ferrara"

Mi presento, sono giuseepe francesco ferrara. Etihad si é dimostrata una compagnia al di sotto del minimo della serietá. Vi racconto cosa é accaduto. Viaggio abu dhabi - roma, ci fanno salire sulláereo, aereo che resta fermo per 4 ore nell'áeroporto senza partire per un guasto tecnico. Ci hanno fatto scendere per mandarci in aereo dopo essere stai chiusi 4 ore nell'abitacolo senza aria condizionata e con bambini e anziani a bordo. Scesi per andare in albergo, ci hanno richiamato dicendo che entro unóra saremmo partiti. dopo un'ora gli stessi ci hanno fatto salire sullo stesso aereo che era rotto. Nonostante tutto durante il volo facevamo una altra ora di ritardo. totale ritardo 5 ore. Sul proprio sito etihad menziona esplicitamente un risarcimento do 600 dollari come in tutto il mondo, per ritardi simili. Volete sapere cosa hanno fatto? dopo aver compilato il modulo per la richiesta, risposta che doveva avvenire entro 28 giorni, dopo 2 mesi mi propongono 200 dollari in totale tra me e il mio compagno. Assurdo. ho deciso di non accettarli, e oggi dopo 4 mesi copntinuano a propormi solo 200 dollari in totale per due persone. Una compagnia che si mdimostra e assume un atteggiamento come se fosse una compagnia SCAM. Sono senza parole. @etihad

"Melbourne to London "

Me and my wife flew from Melbourne to London this year. This was my first time flying with Etihad airways, and probably last time. I had a good expectations but it was poor experience with them, specially cabin crew was not helpful and unprofessional. Here is my details experience with them:
Melbourne to Abu Dhabi: plane was ok however after we boarded the plane we had to ait there for about hour, cabin crew or pilot didn't even apologise, cabin crew were all playing happy and jolly with 1st class passengers taking their meal order and didn't even offer water to economy class! I traveled with lots of different airlines never had that experience. Cabin crew even ignore calling light they walk passed but don't even bother asking if passengers needed anything. From Abu Dhabi to London had worst experience with cabin crew, my pargnent wife asked them for water they didn't give water , we waited 30 min asked again cabin crew said we should have go to their station and drink water there, she can't bring water to us, thankfully another cabin crew gave my wife water. Very disappointed with this service. And their luggage handling is very bad at Heathrow airport, they broke my luggage handle and it took long time for luggage to come. Never had such experience with other airlines! Experience was opposite what they advertise... I don't think I'll fly again with them.

"ETIHAD ARE THIEVES!!!!"

Absolutely the worst airline!!!!!!!!!!! When it comes to refunds they charged me 360 Euro to cancel a flight that they engineering problems with, the landing gear would not retract and there for the flight couldn't continue. Instead of sending another plane to pick us up they said they were going to repair the problem and reschedule the flight for 2 days later!!!! This was Unacceptable as my partner and I had to be back at work therefore I purchased another ticket with a different carrier to get home and they're saying that they could not refund me half the cost of the ticket because that's not how it works even though the ticket was cancelled due to their faulty plane!!!!!!! What a bunch of garbage. Etihad are a pack of thieving scumbags, I hope someone sues them and shuts down. GRUBBY GRUBBY COMPANY!!!!!! DON'T EVER USE THEM. I'LL NEVER BUY ANOTHER TICKET FROM THEM!!!!!!!!!

"The cancellation policy in Etihad is…"

The cancellation policy in Etihad is poor because even if the passenger cancels with due unavoidable emergency situation the airlines is not wavering the cancellation fee, it’s not a simple reason neither just for fun we are cancelling the tickets.

If we speak to customer service every time every call is just a waste. No answer they are trying to cut the call by directly us to website, etc but there is no straight forward answer for the questions.

Air France is the another flight I booked with but they understand and have a voucher policy because of my emergency situation. I appreciate something like that instead of us losing the 65-70% of the money which we paid for the booking.

I am cancelling because of a valid reason and I can provide supporting documents. I need to appeal further with the etihad decision of waiver on my booking cancellation.