"Scam - hidden policies, terrible customer service"

Was refused to board at the gate despite having checked in with boarding pass in hand. The reason cited being an airline policy that I would need a transit visa as I had a connecting flight the destination, despite my checking with destination country government that I would not need one. The check in process should have checked for this if it was a policy.
Gate agents at the airport were very rude and completely unhelpful, staff seemed not well trained in this regard.
Etihad provided travel credit (half the value of what I paid) as a result, but upon looking at the redemption flight options, they jack up the prices almost double what you would pay booking a normal flight. I found I would have to pay thousands more than what I originally paid just to rebook the same flight. Thus my travel credit is useless and thousands of dollars are now down the drain.
This business is a scam and I will avoid and warn all others to avoid at all costs.

"Seat sizes and leg space reduced to…"

Seat sizes and leg space reduced to least possible capacity. Seats cannot be reclined. No onboard entertainment; you need your own phone to attach it to their system or something. But if you have a c type wire, forget it. Only regular usb connector. Carry your converters. BRUTAL experience.

"Hair in food"

Second time travelling with Etihad airways at first I thought great airline had no problems until my flight in May to Abu Dhabi Dinner was served and I swallowed hair about 12 inches long. I was choking My husband had to help me we got hold of it not a nice experience.
I beckoned the crew member over showed her the hair, she took the hair and said a report was going to put in her senior came over and asked for details etc. I have heard nothing filed a complaint got a case number and nothing else. This is disgusting.

"Problemi non risolti"

Mi dispiace molto dover fare questa recensione perché Ilaria del servizio clienti è stata comunque molto gentile, ma purtroppo ci siamo trovati in una situazione veramente spiacevole con questa compagnia: il 4 giugno abbiamo acquistato due biglietti per un volo da Roma a Kuala Lumpur (2.500€ circa per due persone a/r). Abbiamo utilizzato come metodo di pagamento il bonifico bancario. La procedura prevede che questo bonifico bancario arrivi alla loro società intermediaria (Global Collect). Purtroppo, Global Collect ha evidentemente perso il nostro bonifico, tanto che Etihad questa settimana (15 giorni dopo) ha cancellato la nostra prenotazione. Dopo varie chiamate ed email inviate per riavere QUANTOMENO i nostri biglietti al prezzo a cui li avevamo pagati, la conclusione è stata la seguente: noi riceveremo un rimborso tra 8 giorni lavorativi, e di riprenotare il volo. Notate bene, il volo attualmente costa ben 300€ in più rispetto a quando è stato prenotato. Etihad, a detta loro, non può confermare i biglietti al prezzo iniziale, non può emettere un buono sconto e non può nemmeno fare in modo che l'intermediario paghi per questo errore.

"If i could give 0 stars"

If i could give 0 stars, I would.

"Etihad's ingenious policy on dealing with damaged luggage"

Etihad's policy on dealing with damaged luggage: 1) give passenger wrong information at luggage desk in baggage hall - I was told to go online to file my claim by an Etihad staff member sitting behind the counter. He confirmed I wouldn't need anything in writing from him nor a form. Afterwards found out he should have given me a form with a ref number 2) not properly maintaining the webpage on which to report damaged items - I had trouble uploading photos and was unable to verify whether certain photos had indeed been uploaded. 3) ignore passenger's emails and reply only after passenger has mentioned the Civil Aviation Authority . 4) request the same information that had been uploaded onto the webpage again and again, then not answering any further mails from customer until she threatens to involve the Ombudsman. 5) refusing damage compensation on grounds of non-compliance to company's 'Damaged Baggage Policy' without providing evidence of said policy, but providing a faulty link that gives no information about any such policy. Done. Got rid of pesky customer.

"Sitzplatzreservierungen"

Wir hatten Sitzplatzreservierungen gebucht und bezahlt. Hinzu klappte es, zurück bekamen wir total andere Plätze. Plätze, die wir weder gewollt noch bezahlt haben. Unsere Rückforderung des umsonst bezahlten Betrages wird ignoriert. Trotz mehrerer Anfragen - telefonisch wie auch schriftlich - wir bekommen weder eine Antwort noch unser Geld zurück. Der Flug war Ende März, jetzt haben wir Mitte Juni.
Und ansonsten kein Unterschied zu anderen mittelmäßigen Airlines: enge Sitzplätze, Essen eher schlecht. Kein Vergleich mit Emirates, etc.

"Missing miles "

I recently travelled from Toronto to New Delhi and return in business class. I updated my Aeroplan account number for the points at checkin and boarding.
I learnt later that after I boarded the airline Etihad changed the Aeroplan number to VA (velocity). I don't have a loyalty account with them .
The fact I didn't get the points and someone got the points is unethical and irregular practice by their staff.
Repeated email have resulted in their saying points once given cannot be reversed.
No action/explanation as to how and why this occured.
Do not trust this company. Staff can manipulate your personal data.

"Disappoining Customer Service"

I had an extremely disappointing experience with Etihad this evening. A few weeks ago, I booked a flight for my mother scheduled for June 11th. Initially, it was a one-way ticket, but I later realized that visitors are not allowed to arrive on a one-way ticket. I contacted customer service via chat to add a return flight to the existing booking. The agent booked the return for June 21st. However, I mistakenly gave the wrong date and requested a change to June 28th. The fare for the new date was quite high, so I asked the agent to keep the return flight on June 21st as it was. Without my consent, the agent canceled the return flight booking.

I then spoke to another customer service representative who helped me book the return flight for June 28th, for which I made an additional payment. I also requested a refund for the June 21st booking that was canceled without my consent. The representative assured me I would receive the refund within 7 to 40 days.

A week later, I followed up with customer service about the refund. Another representative informed me that I would receive it within 7 to 40 days and sent me a refund notice. However, I didn't realize that this representative had canceled all my bookings (arrival and departure) without my consent, and I didn't receive any cancellation notification email.

When my mother reached the airport on June 11th, Etihad staff told her that her flight was canceled and insisted that I had canceled it. This led to an extremely embarrassing situation, especially since I wanted my mother to join us for the birth of our baby. Instead of celebrating, I spent the time arguing with airport staff and trying to reach Etihad customer service, who did not answer my calls.

Here are my two key takeaways:
1. Poor customer service: Instead of listening carefully, they take actions based on assumptions.
2. I would never buy online tickets again, as they do not answer calls when you urgently need assistance.

"Aereo con 10 ore di ritardo"

Aereo con 10 ore di ritardo, ho chiesto un indennizzo e, dopo una quantità di solleciti, mi hanno risposto che loro non sono UE, quindi i rimborsi che spetterebbero me li posso scordare. Hanno proposto, solo come gesto di buona volontà, uno sconto di USD 100 ciascuno, per un totale di 200 USD, sotto forma di Crediti Etihad, da utilizzare per voli futuri con Etihad entro 12 mesi. Una vergogna, ovviamente ho risposto di tenerseli e che non viaggerò mai più con loro. Neanche una piega...saranno abituati