"Flight cancelled after we had boarded…"

Flight cancelled after we had boarded and sat on the aircraft an hour. Sent a letter recorded delivery at the end of April asking for compensation, no response, filed a complaint via their website, no response. Poor customer service. Will be issuing court proceedings as have no choice. Avoid at all costs as they don’t care once they have had your money!

"Disappointing Experience on Etihad Airways"

I recently flew on Etihad Airways flight EY12 from London to Abu Dhabi on 6 July 2024, and I have to say, I was quite disappointed with the experience.

Firstly, there was no access to in-flight entertainment such as movies or TV shows, and even basic flight data was unavailable. This was really frustrating, as I was looking forward to using these features to make the long flight more bearable.

To make matters worse, my friend and I each paid $9.99 for unlimited WiFi, but the WiFi did not work at all during the entire flight. This was a significant inconvenience since we had planned to use the internet for work and communication.

Additionally, we paid £55.40 each for seats with extra legroom specifically to enjoy the entertainment and other expected amenities. Unfortunately, with the lack of functioning entertainment and WiFi, this additional expense felt completely wasted.

I tend to have positive experiences with Etihad Airways, but this is becoming quite a common letdown lately. I hope the airline addresses these issues promptly. Based on this experience, I can’t recommend their services unless they make significant improvements.

"Geld machen mit behinderten geht gar…"

Geld machen mit behinderten geht gar nicht! Ich hatte einen Unfall und würde einfach auf einen Platz in der Mitte gesetzt, obwohl ich ein Attest hatte das ich Beinfreiheit brauche. Der Chat ging gar nicht darauf ein. als ich sagte das keine Plätze mehr zur Verfügung stehen mit Beinfreiheit gab es dann plötzlich wieder welche zu einem Preis von 27€. Auch beim Einchecken haben wir 2 Stunden gebraucht bis wir einen Rollstuhl hatten der uns zum Gate gebracht hat. Ich bin mal auf den Flug gespannt...

"So much disappointed with their luggage…"

So much disappointed with their luggage handling services. I was alone at the airport with two bags one big and one mesium size. The guy at the check in refused to take a medium size bag as they only accepted certain dimentions like other cheap flights. I had to leave luggage at excess baggage and are paying extra money everyday for the baggage they couldn't take. The main thing is that the weight was right and they refused take my small bag due to dimensions.

I chose Etihad instead of Air India, Vsitara or Qatar and paid extra 10000 ruppees for better experience.

But I would say very well done for your poor grounds of service.

"Etihad has highly suspicious dark business practices"

Was told from check-in counter that my pre-booked seat (which was booked two weeks earlier!) is not confirmed because the flight was over-booked. Untrustworthy airlines. Why did the airlines overbook the flight? Why are they not giving a passenger a seat even after he had booked two weeks prior with full payment? Making profit is a good thing, but is cheating the way to make money? Aint it better to steal? Who are they planning to sell the seat to? The worst airline experience ever.

"Entschädigungszahlung erhalten!"

Mein Flug von Phuket nach Abu Dhabi hatte wegen eines Fahrwerksdefekts Verspätung. Ich habe angefragt, ob es eine Entschädigung in Form von Flugmeilen gibt. Es hat zwar etwas gedauert, aber dann kam eine Mail mit einem Voucher über 300 US–$, die ich auf zukünftigen Flügen einsetzen kann (man speichert den Voucher auf einem extra Konto). Und das, obwohl EU–Recht hier keine Anwendung finden kann. Ich habe mich über diese Kundenfreundlichkeit sehr gefreut!

"Anulliert und Abgezockt"

Ich hatte einen günstigen Flug nach BKK (über weg.de) mit Bahnanfahrt gebucht, der dann angeblich annulliert wurde. Nun soll ich nach einigen Wochen der Ungewissheit, noch über 30 Euro weniger zurück bekommen, weil ich mein Geld zurück haben will und nicht irgenwelche Versprechungen, die in der Zukunft liegen. Das ist unverschämt!
Ich vermute es ist eine Masche, hier billige Flüge zu verkaufen, um sich beim Kunden Geld zu borgen und auch bei der Rückerstattung noch zu verdienen.

"Borderline scam airline"

Borderline scam airline, with hidden policies and charges inconsistent with the terms of service on their website. Their customer service is robotic and feels like you’re talking to a 2016 chat bot, their tech offering is obnoxious and their customer experience is worse Ryanair. I was misled about flight change policies, then they wanted to leave me stranded without a solution. I was also charged €350 instead of the $30 cited on their website for a change of flight, even though the new flight was half the price of the original. This is a laughable company by western values and laws. Their trustpilot score is 1.5, let that tell you everything you need to know.

"Disappointing experience "

Not the first tier airline experience that I had expected. Business class was ok with door booth, but in-flight entertainment horrible! Flight departure was late at least one hour both ways, with no lounge in Malaga or Narita. In flight food was very salty, could only eat half. Abu Dhabi lounge was very good, Cabin attendants seemed to be poorly trained and in state of fluster.

"τελεια εμπειρια αλλα καμια αποζειμιωση της βαλιτσας…"

ταξιδεψα 1/3/24 απο αθηνα αμπου νταμπι κ μετα τοκιο. επιστροφη 11/3/24 απο ναριτα ειμαστε 4 ατομα .οι πτησεις ηταν στην ωρα τους,ταξιδι υπεροχο,προσωπικο τελειο,γευματα τελεια, το μονο ασχημο ηταν η βαλιτσα απο την πρωτη πτηση εσπασε κ συνεχεια μεχρι το τοκιο καταστραφηκε με φωτο,δεν αποζειμιωθηκα ποτε.ακομα και οταν γυρισα αθηνα.