"Take no responsibility for breaking my…"

Take no responsibility for breaking my son's pram,no customer service just a cut and paste reply. They don't care at all better to fly proper airlines like Emirates and Singapore

"No longer a serious airline - simply don't reply"

Etihad can no longer be considered a serious airline with excellent customer service.

That is the conclusion I have come to after 2 weeks of broken promises. Most recently, I was promised that a manager would call me back on 30 April. I waited a week. Nothing.
Today, on the 7 May, I spoke to their representatives twice. On both occasions they promised that a manager would call within an hour. 4 hours later.... nothing.
Etihad have cancelled our flights and booked my family on flights days later. I'm not making any demands, just trying to find a better solution, but there's no one to speak to. How is that acceptable?

They are making a mockery of customers with this pretence at service.

"Sopravvalutata."

Compagnia non all'altezza di altre di pari fascia, soprattutto per il servizio a bordo poco attento e poco disponibile.

"Etihad damaged my luggage"

Etihad damaged my luggage. After the agreement for the compensation, they refused to pay money. It has been almost 4 months—the worst airline company.

"Wie geht so etwas, mit einer so hoch Fluglinie"

Es ist mit meiner Aussage nur der Rückflug beschrieben: Das Flugzeug von Abu Dhabi nach München! Abflug gegen 2:30 nachts! Durch das Warten vor dem Einlass, waren wir schon unterkühlt!Die Plätze schienen alle ausgebucht in de EconomyClass! Es herrschte auch im Flugzeug eine unangenehme kalte Atmosphäre! Nach ca 2 Stunden wurde kaltes Wasser serviert, eine Weile später das Essen, mein vegetarisches Essen bestand aus einem übersüssten lauwarmer Fruchtbrei, meine Frage nach meinem bestellten veg.Essen wurde beantwortet mit, dies sei ein vegetarisches Menü! Ich gab es zurück! Mittlerweile war ich so ausgefroren, dass ich um eine weitere Decke gebeten habe! Diese kam nie!!! In der Nähe der Toiletten zu sitzen, war deshalb interessant, wieviele Leute diese benutzten, der Fußbodenbelag war glitschig, nicht ein einziges Mal schaute eine Flugbegleiterin sich die Toiletten an! Jeder Leser kann selbst sein eigenes Urteil fällen! Meine Beurteilung: Nie wieder! Seit 3 Wochen liege ich
mit einer schweren Erkältung im Bett!

"rimborso di un servizio inesistente"

ho acquistato 2 posti comodi per le gambe sul volo phuket -abu dabhi pagandoli € 54.90 ciascuno,
il bello che erano INESISTENTI loro dicono per cambio aeromobile ma non è vero ho tutto registrato e fotografato mi hanno fatto procedere lo stesso e il bello che non mi hanno dato nemmeno quello numerato sulla carta d'imbarco che avevo fatto nel check-in on line ma un posto in fondo. E' un mese che scrivo e attendo il rimborso ma rispondono che devono effettuare i loro controlli veramente compagnia poco seria e inaffidabile.

"The crew is annoying. Delayed."

If I can choose. Never fly with them again.

"Deeply Disappointed by Etihad Airways' Service and Flexibility"

I am extremely disappointed with the service provided by Etihad Airways. After booking a flight to India for May 7th with a return on May 20th, unforeseen circumstances required me to attempt a cancellation just seven hours later, well within the commonly assumed 24-hour grace period. Despite this, customer service was unhelpful and inflexible. The initial representative, Aleka, and subsequently the supervisor, stated that 'what you booked is booked' and insisted that the system prevented any changes, leading to a shocking $1,200 cancellation fee. Moreover, when I inquired about changing the flights instead of cancelling, I was informed that it would cost an additional $200 per ticket, totaling $800, without the option to receive credit for future travel. This lack of compassion and flexibility has significantly tarnished my view of Etihad Airways. I expected much better from a renowned airline and hope that they reconsider their policies to better accommodate honest mistakes and unexpected life events. Given this experience, I would never recommend Etihad Airways to any of my friends or family.

"Ho un volo sa TRV a FCO,Etihad…"

Ho un volo da TRV a FCO,Etihad condivide il volo con Air Arabia per la tratta TRV/ABU Dhabi per questa tratta e’ impossibile scegliere il posto in quanto Air Arabia e’ una low cost ed i sistemi delle due compagnie non comunicano…io ho comprato un biglietto Etihad che non e’ una low cost ma ho il servizio di una low cost per un tratto del viaggio…all’andata ci hanno dato posti separati nelle ultime file poi sono riuscito ad avere i posti vicini ma sempre in una delle ultime file…trovo assurdo comprare un biglietto da una compagnia come Etihad e avere il servizio di una low cost!!!!
Inoltre non e’ possibile nemmeno effettuare il check-in online sempre per il code sharing con Air Arabia…anche se e’ arrivata l’email che avverte della possibilita’ di farlo…che confusione!!!!!

"I booked my ticket for Eithad Airlines…"

I booked my ticket for Eithad Airlines trough trip.com. my trip was to Pakistan on the 13th Feb and return was on the 4 March 2024 but our plans changed whilst I was there so I had to cancel my return ticket. I cancelled my ticket in good time but the Airline didn't offer any refund. I contacted Trip.com they said that Eithad are not issue a refund (even partial refund) then I rang Eithad and they said Trip.com are supposed to issue the refund.

Furthermore my father had booked through Emirates and he also had to cancel his return back to UK and they issued him a full refund. I will highly recommend book your ticket throw Emirates official website, their customer service is exceptional.