"Andrew was a great representative!"

Answered all questions and gave advice on what he believes would work for us in a bed. Very knowledgeable about the product and company

"Jordan K: Wonderful Experience"

Jordan K was amazing. He was able to answer my multitude of questions. Made it extremely easy to continue my purchase with personal comfort. Can’t wait to receive my new mattress.

"Andrew was helpful in describing the…"

Andrew was helpful in describing the mattresses available and what was included with the purchase.
Great sense of humor and very patient.

"Andrew’s help finance application as I…"

Andrew’s help finance application as I made order near deadline for year end sale prices. He was very thorough on differences between A8 and A5 and the whole order process.

"I had a wonderful experience talking…"

I had a wonderful experience talking with Andrew the sales representative at personal comfort. He had a great amount of information on the R13 bed. Thanks for you time.

"I had a great experience and told me…"

I had a great experience and told me everything I needed to know about the product.

"Russel was very helpful"

Russel was very helpful! I usually don't like to buy over the phone but Russel made it very easy! It was a great experience.

"Nothing like they want you to think it is."

My name came in automatically. Please understand as you read onward that I am not glad to have tried it regarding my latest experience with Personal Comfort.

Personal Comfort shows a top-zipped product when you watch the videos. These are the air beds most of us who had such beds used and liked the design of - user serviceable and making sense visibly to open it and service it with new parts or disassembly if desired. When our new Personal Comfort bed shows up we unpackaged it laid it out on the bed, plugged it in and got it pumping. However, it unrolls and inflates with the zipper underneath so you never know what's inside of it. As a queen with two seperate air bladders, they still affect each other. The wireless remote is hard to handle and when you use to inflate it starts to deflate. When the remote is used to deflate it starts to inflate sometimes. Frankly the intelligence on the pump has no idea up, down, or sideways in regard to pressure. So I installed the application on my phone and it worked for a while but now does not. So I've uninstalled and reinstalled the software and unplugged and re-plugged the pump in and still can't get control over the bed and it's pressure. The bed rails are mostly squishy and don't show a retained form as other "soft sided" air beds do. Our bed is already bowing outward in the center of both sides. I do believe the old style of bed would not have done that, but we got the "new style" because that is what Personal Comfort now sells.

Yes, we did talk about sending it back in the return period, but paying for shipping and packing a bed the "popped out" and inflated seemed too daunting. Additionally they have a policy of, "Some models may require a restocking fee of $149 or 25% depending on the model and if there was any customization". We had no customization but paying anything to "get out" of a bed we were not happy with seemed like a rip off. So why did we not take the hit and pay something to get the return and just get out of the bed? Because while the old Comfortaire bed needed a new mattress bladder and inner foam, we had kept it and knew what it was like when it was right. I opt to put my energies and money into our old bed from a company that has long gone out of business and we'll buy replacement parts from other sources and control our outcome. This new bed will soon be relegated to ...... dunno; dump, store it in the attic?

Yes, the sales rep was good, but it took at least a month for our queen bed to arrive. And, what about the product, people? I have had Select Comfort, Comfortaire, and now Personal Comfort. I was excited by Personal Comfort's design as showed in the video demo on youtube with the zippered top and side rails enclosed in cloth retainer 'sheets'. That looked superior but it is not what we got. They have changed and it isn't superior. We have a twin of the old style from Personal Comfort and that is an entirely different mattress and perfect as it is the old design.

"Wow Really"

Wow Really? What great service. My call was answered instantly by a human being that cared. Kaylin instantly had my information and moved my issue forward (one of my inflatables is leaking)
I am celebrating with everyone I know how wonderful these people are and what a gift this company is.
Thank you. Thank you. Thank you.
There is a reason we own three of these beds.
What a treat.

"Katelyn was very courtesy with her job…"

Katelyn was very courtesy with her job she Knew the answer to all our question and responded back with updates in receiving our products. Keep up the excellent work.