"Warranty"

I had to order a new mattress because mine was leaking. The warranty was honored and the process was seamless. Great job.

"DO NOT BUY A MATTRESS FROM PERSONAL…"

DO NOT BUY A MATTRESS FROM PERSONAL COMFORT!!!
I paid $6000 + in 2018.
When the air chambers broke, they offered to let me BUY new ones, pay $32 SHIPPING, AND install it myself!! 25 year warranty?? Really??
The service manager said he would "walk us through it." My husband and I are not unintelligent! We are, however, 75 and 70 yes.
old, respectively. We had 3 people working on it. Now the zipper is broken and I basically need a new mattress.
ONLY A REFUND WOULD BE ACCEPTABLE AT THIS POINT.
SHOP ELSEWHERE!

"very knowledgeable.very friendly"

very knowledgeable.very friendly

"Updated: Bed warranty isn’t worth the promise"

My existing air chamber started leaking after 8years so I had to purchase a replacement which means I should only
Be paying 65% of the purchase price due to the prorated warranty on the air chamber. Unfortunately no one picks up the phone at customer service, no one returns the phone message when leaving a VM and no one replies to email when leaving an email to try and capitalize on said warranty. Since the leak was causing the bed to deflate, I couldn’t wait for months for them to respond (they still haven’t responded to this day) so I had to pay full price for replacement. Bed warranty isn’t worth anything if you can’t contact them to use it.


Update on 5/22/24. in the spirit of transparency, personal comfort did reach out after this posting and refunded me the correct amount that the warranty would have covered so, while it was certainly disappointing having to get to this point, they did try/succeed in making it right after the fact. That’s worth something anyway.

"It was easy to reach you"

It was easy to reach you. The technician was helpful and I was sent a new mattress very quickly. I would definitely recommend this company to my friends.

"Very helpful service on replacing my…"

Very helpful service on replacing my air chamber and got it in 3 days.

"It’s ok"

Controller doesn’t show what setting it is at. Frustrating I don’t like having to push it down just to see how low it is everyday.
I do not have a wireless remote. So you comment back doesn’t work.

"Great Customer service when an issues arises"

Quick, efficient and knowledgeable customer service person.

"Ordered a replacement mattress for one…"

Ordered a replacement mattress for one side of a king bed. The replacement was like a regular air mattress nothing like what it replaced.

"Customer service was very helpful"

Customer service was very helpful