"DOnot book with mytickets.ae"

I had a flight booked with mytickets.ae. Upon arrival to the airport for check in i found out my lugagge was not purchased andi had to pay extra upon chck in. I called tickets.ae i was told they would call me back in 30 minutes, i waited, luckily i came earlier to the airport.30 minutes later they called back and informed they in fact forgot to book my luggage and they can no longer add it to the tickets because its too late so i need to pay for the luggage and they will refund the amount bak to me. I paid 274 USD for the uggage and immediately sent them the invoice with the charge to be refunded, this happened on 30.04
Since then i dont have any reply, i called several times, by email i only get reply that someone is wokring on it, on the phone i get reply that they are checking with airline. Well airline has nothing to do with it. it is their personnel mistake but nobody fixes it. I do not advise anybody to book tickets through them

"“Beware of them, they are scammers…"

“I had a horrible experience with Mytickets.ae. Although payment for 4 airline tickets was successful, I did not receive any confirmation or tickets. When I contacted customer service, they casually stated that my payment was declined and not yet completed. Knowing that the amount was deducted from My account completely. My bank confirmed that the payment went through and was blocked by Mytickets.ae. This is very unprofessional and a waste of time and money. Think twice before using this service.” They defraud customers. They lie to them. And if my problem is not solved within 24 hours, the lawyer will handle it with them by law.

"It is a scam. they stole my money"

I tried to book a ticket on mytickets.ae from Abu Dhabi to Amman. Once I received the OTP and clicked on the payment icon, the page froze. The amount of the ticket was withdrawn from my bank account yet the ticket isn't booked. (The page froze, the payment was withdrawn from my account but the ticket wasn't booked). It was an urgent flight so i had to book another ticket. When i contact the customer services I don't get any help. Do not use this website at any cost! It is a scam!

"Not helpful at all"

I booked a flight(HE1IAYP7) with them from Dubai to New York via London and back as well from New York to Dubai via London but while coming I come to Heathrow andy Dubai flight is from Gatwick I can't take that flight as I can't leave Heathrow without a visa.now I am telling them want to change my return flight every time they come back and say no seat available as I already confirmed with virgin Atlantic and they confirmed seats are available so now I don't understand why they keep coming back saying seats not available plus I told them different dates as well still comes back and say seats not available don't understand why create a website when don't know how to work I don't want to cancel my trip I just want to change my return flight so that I can depart from the same airport Heathrow instead to Gatwick.

Its been 10 days and I spoke to Virgin Atlantic and they told me that they have not received any request on my PNR hence they cannot change the tickets as it has to come through myticket.ae.

"Our flight was cancelled by Airlines"

Our flight was cancelled by Airlines. Since 40 days we are chasing with mytickets.ae after refunded by airlines. We dont know when the money will get refunded. Better to book directly from the airlines

"inconvenient surcharge"

booked the flight for my friend, payment successful and they say the ticket arrives in 3 hours... it's been over 12 hours and the ticket never arrived, and there is no refund button, i am calling my lawyer right now, and if i dont get my money back, there will be some legal complications.

Thankfully, the refund was really quick, pleasure doing business with you.

"Such a disappointing website"

Such a disappointing website. I have requested for refund and the reply was not possible.
Then I have requested for date change for which they are costing a certain amount which is double the cost of air tickets.
Suggesting not to approach this website in any case

"They took all the money for my booking…"

They took all the money for my booking and giving me a calculation which is greater than my ticket. There was two months for the flights still they looted me.

"Fraud with baggage allowances"

we have booked our tickets at 05 Jun 2023 which is showing 30 kgs baggage on each flight. multi city tickets around 2 weeks holiday. After 13 days of booking, 1 day before than flight (less than 24 hrs) they reached out to us and informed they made a mistake and our tickets doesnt include any check in baggage and completely refused to add any baggage allowance. putting us very difficult situation and they dont do anything more than saying "sorry" obviously 2 weeks holiday impossible without luggage and airline also saying as we booked through agency, they cannot help. Totally fraud

"I booked a flight with them but my…"

I booked a flight with them but my booking detail’s isn’t appearing on airlines website.