"Sacked this rip off managing agency after years of torturous experience"

After years of torturous experience, we finally managed to form an RTM company to literally sack this rip-off and scam company, who are not even good at communicating meaningful excuses. Here is the list of outstanding issues that have not been addressed by POD despite years and months of follow-up:

1- The report on parking false alarm investigations has still not been shared by POD after months of ongoing false alarm.
2- The new communal heat network tariff for the period from 1st August 2024 to 31st July 2025 has just been communicated, including an unreasonable admin charge, which leaseholders are disputing.
3- Section 22 invoices for 2023 have not been made available six months after the formal request was raised, constituting a failure to comply with regulations and a criminal offense.
4- The trash bin elevator has still not been fixed by POD. POD contractor damaged the elevator door.
5- The My2N backend update has not been installed.
6- POD has failed to replace the lights, despite multiple reports from leaseholders.
7- The landscaping charge for the entire year should be removed from the 2025 service charge as they failed to deliver a satisfactory job for the whole of 2023 and 2024 so we requested a replacement of a landscaping company.
8- There are still intermittent and ongoing issues with the main doors after years of follow-up.
9- Continuous lobby light outages have been reported multiple times to POD, but they never provided a report on the cause of the issue.
10- The data logger (Data Energy) has been faulty since July 2024 and should have already been replaced.
Here is POD's response to the unreasonable admin charge they set for our new tariff for the communal heat network for the period from 1st August to 31st January 2025, which they refrained from communicating to leaseholders and finally revealed days ago through the billing company confirming the rates are determined by the managing agency here POD.
For context, here is the tariff structure. They truly deserve to be called a rip-off company!

Unit Rate: 12.740p
Standing Charge: 6.342p
Admin Charge: 42.275p!!!

POD’s Response:
Good morning,

We are no longer managing this site, and you will need to get in contact with your new managing agents, XXX. Their number is XXX.

Kind regards,
Laura

Long story short, they deserve to be exposed like RMG, and it's just a matter of time...

"Poor service"

Largely very unprofessional service that includes multiple billing errors, lack of accountability, poor communication and very slow and/or inadequate responses to issues arising in the building. Not to be recommended as a managing company.

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I live in Sugar House Island for 3 years now and the management and service of the people in this company is nothing short of outstanding. More recently I lost my house keys and Sunny has been extremely efficient and quick to get it changed and fixed in the evening within the same day. Sunny did an excellent job with the lock change and I now feel very much safer in my place again. Also shoutout to Parul at the concierge who has been very patient and helpful in handling the lost keys issue and connecting me with her manager. Thank you to the entire team, because of you, I constantly feel safe and well in the residential area surrounded by trusted POD management staff.

"No hope for change"

We start a new year with extreme unpleasantness and a lack of accountability. No opportunities like promised to discuss exorbitant service charges, leaving people without water, and poor, inconsistent communication. The lack of expertise is an ongoing issue and POD is not fit to manage a building - this is an ongoing experience for years under such poor management. You don't need to contact me as we all want to see action that brings about change, not your poor responses on trust pilot to justify your stance without ever actually doing anything positive.

"Great customer service and…"

Great customer service and communication! The guys are always going on and beyond :)

"Great service from the team"

The team at sovereign court concierge are always happy to assist with any queries.

"Lucy was brilliant"

Lucy was brilliant, really responsive and helpful. Best building management portal we have used. People are so much better than robots! :)

"Great experience"

POD Management have been very helpful. The team were supportive, helpful and informative. I had an excellent experience with Yassin, all queries were responded , calls were answered and all the enquiries were thoroughly checked and responded. Overall great experience!

"Very quick respond!"

Very quick respond!

"The team at Alexandra gate is so…"

The team at Alexandra gate is so welcoming and helpful . Hamid is in an other level in customer care I am happy to be here and a pleasure to meet Hamid . Keep up the good work team .