"Terrible experience from start to…"

Terrible experience from start to finish and would definitely avoid buying from here ever again Longer than promised delivery times. Item thrown over a fence. Packed so tightly into a too small package and arrived very badly creased. Looked nothing like the photos. Horrible fabric, sized wrong and bad customer service/returns policy. Paid to return the item as it wasn’t as described. Now they’re saying my package has gone missing and I’ve had no refund over a month later. Please avoid this happening to you

"AMAZING ! "

I ordered a dress and unfortunately did not fit.
Sizing was accurate but I am in between two sizes so took a chance and unfortunately did not fit!
I emailed every pretty asking for a return for a refund. They responded the same day with a return address. I emailed them advising I had sent it over and sent tracking details! The next day I received a email advising the tracking has been show as delivered and they have processed my refund ! The next day !!!! I have had great communication from customer services the whole way through the process!
The dress came and was such a beautiful dress, good quality to!
I will be ordering again in the future

Brilliant company!
Thank you

"Every aspect of buying was terrible"

The delivery was slow. When the dresses arrived, they were packaged so tightly and squashed in that all the dresses creased. The fitting was not accurate between dresses (some too big some too small - all the same size). Some dresses had snags. I would say the quality of material is poor/cheap. The worst was the unexpected “re-stocking fee”. If you need to return 3-4 dresses, they charge you a 5% restocking fee, and 10% fee of 5 or more dresses! I’ve never even heard of this so didn’t think to look for it. What if you’re buying lots of bridesmaid dresses and they don’t work out, for any reason? Was already disappointed that the seller has to pay for return postage on top of this, whatever the problem with your item may be. Customer service is poor, slow in responding and don’t seem to care for putting concerns at ease. So disappointed with Ever-Pretty, I would NOT recommend this retailer to anyone!

"Returns !!!"

Had a few issues with returning two dresses that I ordered .
Unfortunately sizing is not very good so needed to exchange for a larger size .
After posting my review I had a kind Gentleman called John telephone me to resolve my issue and kindly said he would reimburse me my postage for the returns
After a slight hiccup I can honestly say customer service and aftercare are second to none 👏👏👏

"The dresses are lovely"

The dresses are lovely, I ordered a few for a wedding and now want to send back what I do not need, but having issues getting in contact to get a return address, I have emailed like asked and it wont let me click ‘chat now’ for the address, this is my only issue.

"If there was a zero rating I would put…"

If there was a zero rating I would put that . I bought a dress from this company and it took a month for me to get it and l sent it back on the 19th of April,up to today I've not received my refund. I wouldn't recommend it to anyone unless you want to waste your money.

"J’ai commandé une robe sur mesure…"

J’ai commandé une robe sur mesure longue …plus d’un mois pour arriver après plusieurs relances et je me retrouve avec une robe courte 😳.

Très déçu de ce site

"Really lovely dresses & very good…"

Really lovely dresses & very good quality, fast delivery & great customer service when I had to exchange

"Magnifique site internet je recommande…"

Magnifique site internet je recommande vivement.« Rarement vu un choix aussi varié et de qualité. ...
« Des produits exceptionnels et un service client à l'écoute. ...

"Great Customer Service! "

I needed to exchange a dress that was a bridesmaid dress and it was super easy. The emails were clear and responded to in good time. Very friendly and helpful!