"J'ai commandé 2 robes qui sont très…"

J'ai commandé 2 robes qui sont très belles et de superbes qualités par contre bémol sur la procédure de renvoi car cela fait plus de 10 jours que j'envoi des mails j'en suis à mon 3ème et aucune réponse en retour. Donc à ce jour je ne peux toujours pas renvoyé une des 2 robes et ainsi avoir mon remboursement... Dommage car j'aurais bien commandé de nouveau mais si je ne peux pas faire de retour je ne commanderai plus.

"Ever-Pretty UK Customer service is key!!! Its a competitive market, Answer your emails "

Trying to get hold of this company is a nightmare, I have tried calling, all numbers out of order, I have emailed still no response, the dress I bought is way too small and I need to send this back to have my return and refund processed, please contact me direct

"Return process impossible "

Still trying to swap for a different size and every time I try there's a new "problem" that comes up. They assure me I can return one but not the other as they don't have the right size so I offer a different dress to swap out. Then the first dress can't be returned (despite then telling me I can swap it because it's on clearance.) Don't waste your money or your time. I won't waste mine again.

"wish i hadnt bothered with this…"

wish i hadnt bothered with this company.
so when i got the dresses the sizes were soo small and i had to ship them back after talking to someone about why should i have to pay return shipping all they said was its policy so that made me sad. So instead of keeping 1 dress i paid to ship them both back out of my own pocket 1st class next day and this was the 25th of april heard nothing from them for a few days so i had to contact them again. this time i asked them if they had recieved the package they said yes and said they would refund me but i found out they only refunded me for 1 so now i had to chase up for a 2nd refund for the 2nd dress i sent back and its still on going.

be warned dont buy from these oryou will end up puling your hair out those was suppose to be my wedding dresses but now i have stress from these on top of getting ready for my big day in june!!!

"Pas de réponses après une demande de retour "

Pas de réponse pour demander un retour de commande
J'attends l'adresse de retour !!!

"Buyer beware"

Buyer beware! I ordered 3 of the surprise bags to find a dress for an upcoming wedding. I recieved 9 of the same style dress in 4 different colors. Not that every bag was the same, but every dress within the bag. When reached out to customer service I got " Lucky bag order random color, anything can happen." Would not recommend unless you want 3 of the same style dress. I also left this review on the website with a one star and it has to be "approved."

"Bonjour je souhaite faire un retour c…"

Bonjour je souhaite faire un retour c est mission impossible. Pour avoir l adresse de retour ça a été très compliqué j ai envoyé quatre e-mails sans réponse.maintenant que j ai enfin l adresse obtenue par Messenger
on fait le mort pour la réception de la preuve d envoi on dirait que cette entreprise ne veut pas de retour c est catastrophique

"I really wish I'd have seen reviews…"

I really wish I'd have seen reviews before buying.

I ordered 2 dresses, one I've kept and I'm very happy with. The other I returned early March.

The returns process is difficult, you have to initiate a conversation, get instructions and then return (at your own expense). I chased up 2 weeks later, but as I couldn't provide a tracking number and "there are lots of returns" I still haven't had my refund and am now out of pocket.

Potentially my mistake by interpreting "provide tracking number so that the refund can be processed within..." to mean it was at my discretion (as it's at my expense).

I've never known a returns process as difficult or useless.

I won't be buying again.

Edit - now approaching 3 months, and although there's been a reply, I'm no closer to getting my money back.

"STEER CLEAR"

Steer clear of this company if you need to return items!

They've had my return for a month now with no refund issued. ONLY when I provided proof (UPS tracking and the employee signing for the package), and threatened to dispute the charge with my credit card company did they finally respond with this message:

"Thank you for providing your proof of postage.

Your refund was not processed on time as we are unable to received your proof of postage.
We do see that your return has been successfully received back to our warehouse.
Refund will be processed shortly, please allow within 5-7 business days for the amount to reflect back to your account."

As if they needed me to prove to them that they actually signed for the package.

"I have sent multiple emails requesting…"

I have sent multiple emails requesting details to return two dresses for refund, and I have not had a response within 48h as advertised on their website to any of my emails.
Shocked by their poor returns system. Still waiting and approaching the 30 days return policy, but they aren’t getting back to me. Really poor service