"Impossible to get a refund item…"

Impossible to get a refund item returned with proof of postage as they ask for but you will NOT get your money back. No issues if you don’t want to return items but if you are unlucky enough it doesn’t fit/ you don’t like it you will not get a refund - it’s a scam

"We are still trying to get a refund…"

We are still trying to get a refund from this company from early January 2024. We ordered three dresses and returned two that were unsuitable. Proof of postage and refund bank details have been submitted and acknowledged by them however three plus months later no refund has been received. Extremely unprofessional and very poor communication.

"Arnaque"

Pour info ils sont très réactifs sur le site trustpilot afin de donner une image sérieuse lorsque vous soulevez un problème.
En ce qui concerne mon précédent commentaire j ai fait le nécessaire mais aucun retour malgré mes relances.
Site à fuir

"Still waiting for a refund nearly a…"

Still waiting for a refund nearly a month after returning my items and despite emailing I have heard nothing! Wouldn’t buy from here again - also this was through Debenhams and I would have expected better.

"No refund surprise surprise!"

Ordered 3 dresses. Sent one back, like all the other 1 star reviews, company won’t give me my refund. They are pretending they’ve never received the dress.
Such a shame because the dresses I have ordered are lovely.
AVOID this company. Won’t be using them again !!

"Article ne correspond pas à la commande et sav absent"

Pour le moment sur 2 robes commandées, l'une ne correspond pas à ma commande, l'étiquette n'étant pas sur la bonne robe. Et aucune nouvelles de la 2e robe.
SAV ne répond pas aux e-mails envoyés.
Je suis déçue

Edit :
Après 3 emails sur 2 boîtes e-mails différentes j'ai enfin reçu de l'aide.

"DO NOT TRUST THIS COMPANY OR DEBENHAMS"

I am £100 out of pocket, bought a dress through Debenhams but it was an ever pretty dress. I returned a month ago and have still not been refunded. Debenhams are as bad because they will not help. I have escalated this to my bank as possible fraud. Every email or message including from Debenhams says 5-10 days, a week later 5-10 days… week later 5-10 days. I had this on a PayPal pay in three and you have to keep the payments up though you don’t have the item. AVOID ps in response to their reply, I have been in touch with global services and they are as bad, promising 5-10 days and nothing being refunded. They take days to respond and when they do it’s the same old story. I stick to my original comment… AVOID

"I am still waiting a refund"

I am still waiting a refund, daily emails are being ignored. Tried to phone no answer just rings.. Even leaving negative review prompts no response..
Such a shame as the dress was nice but not needed. Customer service good in the beginning but shocking now.. I am currently owed over £100. have asked for complaints procedure but still no response. Do not know where to go now.....

"Do NOT order from this company unless…"

Do NOT order from this company unless you are 100% certain you are keeping the dress!!! I am out of pocket £20 for postage to and from the company and I am still waiting on a refund a month after it began to hit my bank account. The money is still sitting there uncleared from Ever Pretty's side! Shocking customer service. The dress also came in the smallest package imaginable. For a bridesmaid dress, you would expect better customer care in all areas.

Will NEVER order from them again.

"Terrible company"

Just a warning that Ever Pretty make returns extremely difficult. Terrible company and certainly are not putting customers first. I have spent a lot of money on delivery charges and do not to have a product to show for it.