"Très Déçue "

Commande bien reçue au bout de 6 jours. Mais la rive est bien trop grande par rapport aux dimensions données par le site.
Je chercher à renvoyer la rive pour me faire rembourser cependant je n’ai aucune réponse de la part d’ever pretty.
Cela fait une semaine que j’attends l’adresse de renvoi… or nous n’avons que 30 jours pour renvoyer…
Je suis très déçue ! Je ne recommanderai pas !

"Je souhaite faire un retour car la robe…"

Je souhaite faire un retour car la robe ne me convient pas, je ne parviens pas à recevoir l’adresse de retour. Pouvez vous me la communiquer ?

"Need to exchange wedding dress as too…"

Need to exchange wedding dress as too small ( dress is lovely).
Tried calling but constant ansaphone with no call back received to messages and no response to email.
Online chat facility not working.
Wedding in 4 weeks and now starting to worry .
Stressful situation when it’s really no needed.

"Une très belle expérience"

Une très belle expérience, des robes de qualité. Un service client au top. Retour et remboursement rien à dire au top je recommande à 1000%.

Juste attention le retour est à vos frais mais rapide pour le remboursement

"Difficult to obtain refund"

I ordered a dress for my prom and it arrived after the event, on the website it stated the dress would arrive within 24 days maximum, however it didn’t come for 28 days. Further to that the dress had a custom size option as well as normal sizing, I opted for the general size and did not get a custom size, however I was told I would not be able to return this as it was custom made. Yet I had not added any measurements, requirements etc. Shocking customer service and totally unhelpful.

"I have bought 2 dresses from you and…"

I have bought 2 dresses from you and returned with proof of postage as asked. Neither have been refunded. I see this is some sort of scam as others have the same problem. I am a single mum and do not have spare cash to throw about. I have messaged you many times on your global service email and get fobbed off by you the whole time. This is terrible. You owe me money, items have been returned. I need the refund otherwise I will take this further to small claims.

"No refund "

Ordered two dresses sent one back at a cost to me which is fine but havnt received refund unfortunately I have the receipt for the postage but not the tracking number costly experience of over £50 will never order again so beware
I have now been refunded for my returns so would just like to make everyone aware

"Don't order from here if your not sure…"

Don't order from here if your not sure if it fits

Many fees charged for returning anything.
Requires customer to pay for postage to return and requires tracked delivery.
Have to provide picture proof of delivery otherwise they effectively steal the dress back and keep the money.

If you've not put the tag in the right place they will refuse refund

Had to contact support to get them to actually confirm that they received the parcel

If you do get a refund, expect the following fees
- Discount code used fee
- postage fee (which is 1.3x the price of royal mail special delivery by 1pm)
- restocking fee if you order multiple dresses (which they charge on a per package basis )

All in all, if you were to spend £55 on a dress, expect to lose £12.50 in fees and another £8.50 on posting it back

Save your money and go somewhere else that won't nickel and dime you

"Still waiting for a refund!!"

I admit on reading a few of the reviews I was unsure of ordering from Ever-Pretty, but I did.... Delivery took a while to arrive. Quality was ok but arrived really creased.
Both dresses were not quite right so I returned them on 8 April 2024. I have been informed that my return has yet to be received (now 10 days later) and therefore I am still yet to receive a refund despite giving proof of purchase and return, and numerous emails back and forth. Yesterday I received an email from the customer service team to say my parcel has been received and I would get a refund within 5-7 days only to receive another email this morning to say it hasn't been received!!! Very disappointing and would never order from this company again.

"Dresses were gorgeous but ran small"

Dresses were gorgeous but ran small. The return policy and process is diabolical!! Paying to return wasn’t expected but minor. Now 8 days after they’ve received the item (sent tracked), I keep being told to wait a few more days!! Told them today I wanted the refund processed now or I’d be seeking to have the payment refunded via my bank. wouldn’t deal with them again.

UPDATE: Having still not received my refund, I had to get onto chat again (no one answers the phone) and the agent had to cheek to say I’d sent the parcel to the wrong address even though I’d already had two agents confirm receipt and I had to send the screenshots to prove it. Still no refund & now agents trying to blag their way out of it. Awful awful company to deal with. AVOID