"On Cloud Swift Running Trainers"

Re: On Cloud Swift Running Trainers I bought these so-called "running shoes" on in February 2023 and received them on/around 1st March 2023. Barely 18 months later, the heels had sheared off from both shoes and On Cloud said that this was ordinary wear and tear. I've never had shoes where the heels sheared off at the seamline. They offered 20 percent discount on the next purchase but I said that that is useless to me as their shoes were guaranteed to fail within 18 months and the stupid 20 percent was just that - I would be stupid to buy these shoes again. Note: they were well cushioned when I first bought them, but I have never had the heels fall off like that in all the years that I have bought running shoes. They're not real running shoes and I'm sorry to say that I fell for their slick advert "Swiss Engineered" nonsense. It was unfortunate for me because I didn't have the part that fell off since I hadn't realised what it was when it first happened and so didn't have the photo of the part of the heel that fell off to send them in the warranty claim. Like the previous reviewers, I would recommend to steer clear of them unless you're looking for "fashion shoes".

"Steer Clear!!!!!!!"

I ordered my item 11th November. Patiently waited. Began to chase end of this week. Status is being prepared in warehouse, like it had been for days. Justin at ON tells me it cannot be cancelled. Won’t let me speak to a manager and answers like a ChatGPT bot. Absolutely disgraceful customer service. I followed up yesterday - as rather than cancel they think 20% promo code is fine. I’d already expressed I would not shop with them again. Why would a premium brand not have the premium service to back itself up. Steer clear of these crooks. Give me Sports Direct any day!

"La qualité des baskets "on" n'est plus…"

La qualité des baskets "on" n'est plus ! Fidèle de la marque depuis 15 ans, ma dernière paire aura duré 7 mois ! Lacet cassé au bout d'un mois, talon intérieur déchiré au bout de 3 mois, semelle affaissée talon maintenant. Je quitte cette marque que j'appréciais (en plus, service après vente absolument zéro !).

"Servizio POST VENDITA INESISTENTE!"

Servizio POST VENDITA INESISTENTE!!

Ordine #R427848298 del 11 luglio 2024, richiesta attraverso modulo garanzia inviata il giorno 12 ottobre 2024 dopo oltre 40g nessuna risposta, scritte varie emails feedback ZERO.

Le scarpe hanno perso subito il potere ammortizzante, i lacci si aprono anche col doppio nodo, le scarpe emettono un rumore terribile in qualsiasi condizione da renderle fastidiose, dopo un brevissimo utilizzo subito un cattivo odore.

Il tutto è una perfetta operazione marketing ben pensata ma effimera, dove dietro non c'è nulla, neanche un customer care pronto a darti feedback.

Poi sfido chiunque a trovare un telefono o chat con operatore live sul sito, il loro team Happiness Delivery è solo puro marketing, secondo me non esiste, non mettono il cliente al centro, fanno finta.

"The worst customer service - so ONhelpful"

Only giving one star as I can’t give less. Here is my experience: ordered a pair of track pants for my son’s birthday. Paid £60. Parcel arrived but was empty. Contacted ON via live chat. Was asked to submit evidence of empty package. Sent photo and ring doorbell footage which showed empty envelope being folded and posted (no pants inside). Rep from ON sent an affidavit for me to sign, confirming the package was empty when I received it. He thanked me for the evidence I’d sent. I signed and emailed affidavit. ON representative said the matter would be investigated and I would be refunded money or track pants would be replaced, within 10 days. Though disappointed I had no gift for my son, I accepted the process. However after 2 weeks, I’d heard nothing. Emailed again and again and got no reply. Eventually spoke via live chat again. Representative said affidavit had not been received- even though I’d sent to the only email provided by ON and it was confirmed as sent in my emails. Sent it again. Again, ON denying receipt of affidavit. Very unhelpful reps. No comms from ON via email and I’m still £60 out of pocket. Awful customer service. Very unhelpful. Very frustrated and would definitely not recommend to anyone.

"Ordered two pairs of trainers on the…"

Ordered two pairs of trainers on the 13th October. Still not received. Chat box is infuriating. Have just been informed that I will receive email to process refund or new order. Why can one not talk to a human??

"Mein Schuh ist eine Fehlkonstruktion"

Mein Schuh ist eine Fehlkonstruktion, die Sohle ist ein - zwei Millimeter schief. Damit kann man nicht gut laufen. Auf meinen Fotos konnte man den Fehler allerdings nicht erkennen und daher war nach Ansicht des Unternehmens auch kein Fehler am Schuh. Ich konnte den Schuh auch nicht zur Fehlererkennung einsenden. Auf mein Anliegen wurde überhaupt nicht eingegangen. Die Mails waren zwar freundlich, aber anscheinend als KI geschrieben. Ich kann den 200€ Schuh wegwerfen. Kein entgegenkommen von on.Cloud. Übrigends der Schuhverkäufer war ebenso sehr unfreundlich und überhaupt nicht kooperativ. On.Cloud kann man nicht empfehlen. Haben auch sehr schlechte Bewertungen.

"Premium price for a sub-par product"

Shoes had premature and excessive wear on the rear heel. These shoes were extremely expensive but did not last 3 months. I submitted a warranty claim and was immediately offered 20% off my next purchase. Even with 40$ off my next $200 pair it is not worth it to give this brand another attempt. On explained that their product does wear upon excessive use- yet these were simply purchased for casual walks. The shoe is practically new everywhere else except the rear heel. I have never experienced such poor quality from a premium product/brand such as this.

"Schuhe quietschen nach kurzer Zeit und…"

Schuhe quietschen nach kurzer Zeit und das Innenfutter vorn löst sich auf.
Da hatte ich mir mehr erhofft für das Geld.
Update:
Kundenservice allerdings sehr kulant und ich bekomme Ersatz, deshalb jetzt 3 Sterne

"On running bruit horrible"

J’ai acheté en août la paire de ON chez un distributeur JD sports à 200€.
Une vingtaine de jours plus tard, étant en vacances à l’étranger, la paire commence à faire un bruit terrible à chaque pas.
Un bruit de couinement très fort. Bien évidemment, le magasin n’a pas voulu les reprendre.
Je me retrouve avec une paire que je ne peux plus mettre au bout de seulement un mois pour la modique somme de 200€…
Autant vous dire que je suis dégoûté.