"Old fashioned toys"

Old fashioned toys

"Extremely upsetting "

I ordered something that was almost £200 then got an email saying out of stock and offered me something that was only £20
I have gone into extreme depression over this and hope I get my refund or I will have to take you to court

"Scam!!!"

Scam!!!! Do not buy. I ordered something for £75. Never sent and refusing to refund.

"TOTAL SCAM"

TOTAL SCAM, DO NOT USE!! Took £300+ and never sent the product. Terrible experience, fake company, horrendous customer service. Recovered my money through my credit card company. They also leaked all of my personal details.

"Delayed -reasonable explanation given "

It took a long time from ordering to being informed that the particular colour of car was sold out. Then equally long time for different coloured car to arrive.
However the apology and explanation was well received and appreciated.

"Sorted my problem ASAP"

When I first received my item (Clue Office Board game) I was quite disappointed as it was damaged. I reported this issue on the phone and was asked to Email pictures. Once this was completed i had notification and was given with a new tracking number. The product arrived today in absolute mint condition, fully sealed. Thank you for sorting the problem.

"SCAM SCAM SCAM"

I am just reading all reviews now and seems I have been scammed. I have reported the website to the police who are now investigating. I paid for an item since 22/12/2024 and it was estimated to be delivered on 31st and till date no item delivered. They gave me a dhl tracking number and item has been in the same position which shows it’s a fake tracking number as another customer mentioned here. I will ensure all enforcement agency investigates this company as I am pissed off because this item was for my daughter’s birthday and it never arrived. I have sent an email and no one has responded. I just want my money back, I paid a lot for this item.

"A LONG WAIT BUT VERY HELPFUL CUSTOMER SERVICES"

The customer service was very good and they communicated very well throughout the long wait.. but it was a worrying time as I needed the items for a specific date and it took over a month to receive them.
Plus there seemed to be some scam going on where I received emails about this order from other people which involved requests for customs payment.. so this was also very worrying but I guess was not the fault of TOYS CENTRAL.
Thank you for keeping in touch about it all.
If you could improve the time it takes to deliver that would be good.

"Great service and communications"

Great service and communications. A special thanks to Amy who sorted things out when I needed to change my order after I made a mistake.

"This company is a total scam"

This company is a total scam. I purchased a special collector’s Hulk figure for a significant amount of money, only to start receiving random emails with links to fake tracking sites. After raising my concerns and reading the Trustpilot reviews, I realised this was all part of their scam. I've reached out to request a refund, but they are not honest at all and offer refunds in the form of vouchers. As if anyone would buy from them again. The response I got was unhelpful, and it's always just a first name with no last name, which is a huge red flag. Avoid this company at all costs!

Below was one of their responses.

"I would like to clarify that the offers like 10% and 15% I provided "if you still want to proceed with the order."

But if you still want to cancel the order, please let me know if "Full refund in the form of a voucher + 20% additional voucher on the total order value £235.6" is feasible for you.

I await your reply.

Regards,
Zarina
WeCare
ToysCentral