"OH Dear!"

Jennings Gateshead-bought a new Focus picked it up on Wed 16th Jan 2013
Love my new car but unfortunately broke down on the Friday (18th) this was due to a clip that held the a pipe from the radiator in place not having been fitted correctly-
I had to wait over 2 hours for the AA who sorted it then I had to go to the garage to get them to check it over-which resulted in 4 hours out of my day and been late for work
The garage did stay back to sort it as they closed at 4pm (Servicing) so I suppose that was something BUT this should not happen on a brand new car-someone not doing their job properly!!

Sales Executive who sold me the car ( Ian Mc Cluskey) very good and very helpful

Elaine Milbourne

"Fantastic service, many thanks"

I used this branch of Jennings because I bought my last car from them and recieved really great service. They have managed to achieve this high standard agiain. Brilliant service, really helpful, knowledgable and friendly. I got exactly the car I wanted, at a brilliant price. I was particularly impressed by graham Reynolds who was enthusiastic and helpful, without seeming pushy or demanding.

"excellent service thank you"

would recommend to anyone . very friendly staff excellent servie will come back

"Excellent!!!!"

The staff are friendly, helpful and made sure the process went as smoothly as possible.

"Quick and efficient service"

knew what we wanted, went in, used options credit facility and upgraded car. Very quick turnaround. Friendly and efficient service

"No pressure, no obligation."

Fantastic service, no pressure, very helpful. I felt that the salesman had plenty of time to assist in looking for the perfect purchase. Handover of vehicle was very smooth and the follow up call a few days later to see how things were going means a lot. I felt that the service I received was not just to get your money off you but because the staff really cared. Jennings Ford, Dunston would be the garage I would return to in future years for a further purchas. Many thanks Craig.

"Honest, professional and helpful sales team"

Honest, professional and helpful sales team - would recommend

"Very satisfied with experience of buying car at this garage"

This is the second purchase I have made at this garage and have been happy with the price of the cars and the professionalism of the salesmen. Will return there when I need next car.

"I was totally satisfied and the salesman was true to his word on all counts."

I found the website for ford direct very useful. Having done my own research into the modal I wanted with the weight and power to tow my caravan. I chose to use my local ford dealership.
Ten minute chat,one call by the salesman and job done.
Totally happy and enjoying my car.

"Top Class Service, Honest, reliable salesman"

I recently had the pleasure of buying a car from Jennings Ford, bought through Ford Direct. The gentleman dealing with me at Ford Direct was Andrew Diston, based in the Northeast. All in all it took me about a month to get to the point of buying the car, and Andrew showed remarkable patience in waiting for me to make my mnind up. He answered all my questions, gave me lots of information, always rang me when he said he would, and just made me feel that nothing was too much trouble. In between all this he was negotiating with the branch manager at Jennings in Middlesbrough to get me the best deal on the new one and for my part exchange, which he did. He dislayed the best level of customer service that I have ever received, and I am very grateful to him.
Andrew had set up the handover of the cars at the branch, and on arrival it was obvious I was expected. The gentleman dealing with me was called Ian Phillips, and again he was exactly right in his approach. He allowed me to look at the car on my own, then when I was ready went through all the interior details, and then took me out for a test drive. He gave me all the necessary paperwork, and I left feeling that I had again received top quality service.
I would definately buy a car this way again. As all the bartering had been sorted out beforehand, the experience of going to get it was very relaxed and welcoming. I am very grateful to both these gentlemen for looking after me very well. Thank you