"Our Beautiful Lolly"

Our dog Lolly sadly lost her battle with cancer yesterday and we had to make the horrible decision to let her go so she was put to sleep by our fantastic vet Chris who had cared for her. There was no question as to where Lolly would be cremated It had to be Dignity. Our previous dog Max was cremated there a number of years ago and our daughter and her partner used Dignity when they lost their dog Dublin last year. Following Lolly's passing yesterday I called Dignity and arranged for a same day service for today. All of our wishes were catered for and on our arrival the staff, who are all fantastic and so caring took care of Lolly from carefully lifting her out of our car and taking her to a viewing room to returning her ashes. At no time were we rushed and my youngest daughter who was with me was able to say her final farewells to Lolly as was I in a quiet comfortable viewing room. We had pre arranged for paw prints etc when I made the booking and the guy who looked after us made sure everything we wanted was listed plus a couple of extra items that we wanted Lolly to be cremated with. We arranged a time this afternoon when Lolly would be ready for collection. When we arrived back at Dignity we were shown into a comfortable room where Lolly's ashes were brought to us. The whole expierience from the time she died to us arriving home with her ashes was less than 24 hours, which was important to us. I have nothing but admiration for the staff at Dignity. They are just lovely caring people, more so than many undertakers. Thank you to everyone at Dignity. I'm awful with names but the guy who met us and the lady who returned Loll's ashes were so wonderful. I would highly recommend Dignity.

"Peaceful place hook"

The staff at hook were very thoughtful was so sensitive to my loss I knew my buster was looked after which gave me comfort I'm an undertaker and was taken back by there care thankyou for such detail and care

"Dignity support was second to none "

We have nothing but gratitude for the way dignity handled the passing of our beloved dog Trixie after nearly 15 years .
The loss of a pet is a tough process to go through however , the support and process that Dignity provided was really helpful to us .
The whole process was handled impeccably and the momentos we purchased were a lovely reminder of a much loved pet dog

"The best way to say goodbye "

Sadly this was our fifth journey to Dignity over the period of 18 years, we live approximately 2 hours drive away and whilst there are now similar businesses closer to us we stay with this kind and extremely compassionate company who allow us to say goodbye to our beautiful friends in a way that shows respect in return for the amazing love and times they have given us. On arrival on each time we were shown into a private room allowing us privacy to say our final goodbyes to our beloved pet, which inverably for us were tearful and heart wrenching. For us this is 5 star service for a pet who deserves no less.

"Dignity and respect "

Last week we lost our lovely Dobermann, Milo. Dignity was first class from start to finish. I telephoned to make arrangements for his cremation the same day he passed. I was distraught but the team couldn’t have been more kind and more patient. When we arrived with Milo, he was met with respect. He was transported to a private farewell room, and we were given as much time with him as we needed. He looked peaceful at rest. Collecting the ashes was private and calm. Thank you

"Cat ashes LOST coz of WRONG PHONE NUMBER"

Tried to resolve the matter that I did not receive my cat's ashes. DPD left the parcel on my doorstep without my consent and it got taken by someone. Emailed the staff back and forth, and eventually found out they put the WRONG PHONE NUMBER on my waybill so I did not receive any notification from DPD at all. When I questioned why I did not receive any tracking number as I paid for a tracked courier service, they double down'd and said they just don't provide tracking number.

In the beginning, they said it was not their responsibility after the ashes left the crematorium and tried to blame it all on DPD. They said I was supposed to have received a text from DPD to arrange the delivery. However, when I pointed out Dignity messed up my phone number hence I could not keep track of the delivery, they just started talking in circles and trying to blame third parties like the vet. I had confirmed my phone number and my wishes via their online wish form (I have confirmation email of it) AND with their staff on the phone multiple times before the cremation so I have absolutely no idea how they messed up my details. I am out over 250 quids and god knows where my boy's ashes are.

"I would highly recommend Dignity pet…"

I would highly recommend Dignity pet crematorium. We used them after we said goodbye to our beautiful boy, Sooty. The whole team were outstanding from the first call to arrange us to take sooty to them to collecting his ashes. Heartbroken is an understatement but cannot fault the whole team. Thank you.

"Thank you to the team at Dignity for…"

Thank you to the team at Dignity for looking after our baby girl Ruby. We sadly had to let her go very suddenly just over a week ago, and as this was the first time we have had to say goodbye to a pet, we had not heard of Dignity before. Our vet recommended them to us, and then a lot of friends asked if we were using Dignity as they are outstanding. We are so glad we took the vets advice and used your services. All staff were so caring and kind, they let us visit our girl before she was laid to rest and gave us all the time we needed with her. We received a beautiful clay mould of her paw print and a little print of her nose, along with a complimentary candle and some flower seeds to plant in her memory. I couldn’t recommend this company enough and we thank you all for being so amazing and treating Ruby with care ❤️

"I highly recommend Dignity and their amazing, compassionate services. "

Dignity are absolutely amazing and I could not recommend them more highly. From the moment I called them to the wonderful caring Mickey who collected Tiggy to the day of her cremation, everyone was so caring and treated Tiggy and I so well. A brilliant compassionate team who care about pets and their owners, I cannot thank them enough for being so supportive and respectful towards our beloved pets.

"Excellent"

Excellent. These people really cared about my Doodles from start to finish. I could not fault them the staff were caring and compassionate at a really sad time for us all. Thankyou so much your staff are a credit to you. The lady who I collected the ashes from on Friday at 3pm was amazing very kind.