"I think it maybe a decent service"

I think it maybe a decent service. But my problem is like the therapy department. They are not available to speak with people on weekends. Which sucks bcuz when people need help immediately they have to wait days and weeks to speak to someone alot can happen within all that time. So the services are limited. Which sucks..I feel the mental health field overall needs to do better with making services 24hrs available 7 days a week. So thats why I gave the rating I did. Bcuz when I needed help over a weekend I was unable to receive help.

"Paid my copay to be interrupted and unhelped"

Paid my $15 copay for the doctor to cut me off mid sentence and tell me to take a covid test and self medicate regardless of my covid test results. He was in a rush to get off the phone and didn’t care about my description of symptoms

"If you don't have a very basic problem"

If you don't have a very basic problem, not worth calling. I called and was just told to go for an in office visit and was charged fifty dollars for a three minute phone call. Seemed like the doctor wanted to hop off the phone as soon as possible. Didn't appreciate that no advice was given whatsoever except go in person yet I got charged.

"No service - I wish I could give 0 stars"

I scheduled an appointment and MDLive called twice. It then said it could not find a provider and hung up. I waited on their chat line for about 10 minutes before giving up. I wish I could give 0 stars.

"The doctor also hung up on me"

The doctor also hung up on me! I wish I had read the reviews before I used MD Live. I called about a concern, at first the doctor told me to take certain actions which I shared I had been doing the past three days. She said I should do the same thing for another day and call back tomorrow to let her know if it was better. I asked her if I had to pay MD Live again tomorrow since she already knows I was taking those steps and she said yes, of course I did. I should have just gone directly to my primary doctor instead of having MD live ask me to call two times for the same thing. It really felt like a way for her/them to just make more money.

"Focus on better training for tech support"

MDLIVE has some very obvious issues with their customer service. I don’t like to complain about customer service but this is ridiculous.

Story time: I had MDLIVE back in 2018 when I had BCBS insurance. I had not used it in years, and have not had BCBS in years. I got new insurance through my job that started in January and was told it covers MDLIVE. I signed into my old account and tried to update my insurance to my new insurance Cigna. The site would not let me. I needed to see a doctor and the site said that I could have an appointment and update my insurance afterwards. I did that, and still could not update the information. This was when I decided to call support…

I’ll try to make this as short as possible but basically they deleted my old account and created a whole new on instead of just updating my information on the original. They told me I would have to submit a claim to my new insurance since they initially tried to charge my old insurance. Afterwards I could not get into my account, it kept saying my password was wrong. I called back and they said I had two accounts and deleted one. I tried to tell them they created a new one with new insurance but they weren’t hearing it. I had two accounts that were open. When saying I still could not log in they kept telling me I was spelling the username incorrectly. I got frustrated and hung up and called back again. New person told me they deactivated both my accounts, hence not being able to log in. They fixed it and updated my information and even helped me verify my kids info was correct. She was lovely after the initial arrogance she had of assuming my issues were my own fault. She told me everything was updated and I got off the phone. I scheduled two appointments after that. One for my daughter, one for me. My daughters went great, however mine got canceled the day before and I was told I needed to reschedule. Kind of bummed me out because they charge my copay upon scheduling the appointment and I knew the copay for the first likely wouldn’t go back on my card until several days later. So initially my one appointment cost me double, until they refund it. But whatever.

Afterwards, I got an email stating that I still needed to update my insurance info or they would charge my card in full. (For the very first appointment from before I called and they updated my insurance information) I called back and spoke to probably my least favorite tech support of them all. She was incredibly condescending and just would not listen to me. She kept telling me I had my Cigna insurance since 2018 no matter how many times I told her I’ve only had it since January. She kept telling me my insurance was updated to Cigna and that there is no reason they would charge a different insurance (forget the email I keep getting telling me they’re about to charge me). She kept telling me that MDLIVE had not charged me the copays even though I was staring at the copay charges (for all but the very first) I was just trying to find out if I still needed to submit the claim for the first appointment to my insurance so I did not get charged the full amount and she kept telling me, “If you really believe you were charged you should call your bank because I am staring at this right now and it has not charged you.”

I just wanted to scream. She was not listening to anything I said and was zero help. This week I was on the phone with 4 different technicians and all but one was awful and caused for issues and confusion than I started with. The one that was helpful was still incredibly rude until she finally realized it wasn’t my fault.

I work in IT and am leadership for Service Desk. That being said, there needs to be some serious training and attention put into working on the way their technicians speak to users. I’m not saying the customer is always right but you should never be condensing and rude and unhelpful. This has been an awful experience and I will no longer use MDLIVE. For anyone else looking for other options 98point6 is fantastic and if you have Cigna there is no copay.

"This place is a total scam!!! Save your money!!"

This place is a total scam! Paid $40, waited 1 hour to see a physician for a severe sinus infections. The doctor is basically rushing and rambling threw an obvious script that he is reading. I could barely understand a word he said he was reading so fast! He was extremely dismisive, rude, and made it very obvious that he just want to get his money and get off the video chat. He minimised my discomfort and pain and basically told to go take some ibuprofrin. I told him I had already tried OTC medicine. I also explained that I typically suffer this time every year with the same issue do to weather change. A typical z-pac and low dose prednisone always resolve the problem. This guy basically told me the he would not be told, by me, what medications to prescribe. He also stated that my current PCP didn't know what she was doing and was trying to kill me with her previous prescription recommendation. He then continued by telling me I could wait 10 days to reschedule another appointment if the problem didn't go away and then he just disconnected the call. I have never been treated so unprofessional in a medical situation. I would not recommend this place if this is an example of the type of doctor they select.

"ZERO stars because they don't deserve any!!!"

I wish I had seen these honest reviews BEFORE I wasted a precious month of my life! AND I wish I could give zero stars! This service is a colossal zoo. I talked to 10 different customer service reps and got 10 different answers- my complaints have been escalated so many times and it means ZERO! The left hand does not know what the right hand is doing- they do not know their own rules,after failed appointment attempts and requests, they finally assure you (after multiple phone calls to CS) everything is set- the system calls both parties and THEN I'm told that the needed forms are not done! NO ONE EVER told me anything about forms needed-after many calls to CS AND NO ONE in customer service knows where the forms are suppose to come from! The therapist assured me that this was a total anomaly-I think not! I think this is another step in the process of defrauding honest people of their money and time and hope! Now one of the mgrs of CS says that in order to be covered by insurance , the 2 people have to be in the same location. I swear, if they try to charge me for the 2 useless "appointments" I've had , I will take this to the Supreme Court! THIS SERVICE IS BEYOND TERRIBLE for mental health issues and sounds like from other reviews, the medical side has major issues too! SAVE YOUR SANITY AND AVOID THIS COMPANY AT ALL COSTS!!!

"Absolute joke"

Absolute joke. The doctors are rude, they don’t listen, and one of the actually HUNG UP ON ME!!

These doctors have no business treating sick people the way they do. FOR SHAME!!

EDIT: I have NO idea why they responded asking me to email them if they had no intention of emailing me back.

"I have seen many complaints by people…"

I have seen many complaints by people and they all say the same thing. MD live initially charges $1 for services and then when you give them your insurance information, somehow it never gets resolved and you get charged a large fee. Despite having called them three times to fix this issue, I still got charged the large fee even though my insurance covers this. They never respond. I’ve seen countless complaints on Better Business Bureau and no action taken by this company! Buyer beware. Try Virtuwell instead-a much more honest company!