"I’d give this place a negative stars if…"

I’d give this place a negative stars if it was allowed. Alas that wasn’t an option.

I mad the awful mistake of taking the easy way out and doing a telehealth visit with the provider my insurance supports. Plus I am far too unwell to drive myself an hour to the local urgent care.

So logged in and was told the wait was 5 minutes. Cool I got 5 minutes. After all my walking pneumonia isn’t going to get worse. Yes I do know because it’s not my first rodeo.

So 30 minutes later I get notification my video apt is ready to start. Good to know online drs as as late as in person….

Answered the call in the middle of a coughing fit and trying to catch my breath. The dr hangs up and calls me instead. I guess you couldn’t video chat while he was driving. Yes he was driving.

Symptoms. Well for a week severe coughing and so bad I’m either barfing for it’s taking me many minutes to catch my breath. My sides and back hurt to the touch from coughing and I feel like something is sitting on my chest.

OTC cold and flu just are not working.

His response. I’m calling in a nasal spray. A flipping nasal spray for what???? How is a nasal spray going to fix my chest a lungs. Are you kidding me?!?!?!?

Then he hung up. I guess maybe he hit a dead spot on his drive.

Mind you it’s Sunday. No discussion on a pharmacy or a dx or a treatment plan. But nasal spray.

Anyways his worthless script went to a pharmacy that will be open in a few days.

In the mean time I got dressed drove to urgent care where proper medication for pneumonia was provided.

What a flipping joke. These people should not be allowed to practice anything including a golf swing.

"DO NOT RECOMMEND"

DO NOT RECOMMEND. Had a painful UTI and scheduled appt hoping to get fast antibiotic. Talked to doctor for less than 2 minutes before she denied me service. Supervisors would not issue me a refund of $60+ after denying me service. Had to make appt elsewhere and pay twice. WASTE OF TIME AND MONEY - MDLIVE IS FRAUDULENT

"Poor experience with MDLive"

Poor experience with MDLive, to say the least. The provider couldn't wait to get off the phone, aggressively talked over my wife, and ultimately called back 10 minutes later to change the Rx which they had previously agreed he should prescribe for her sinus infection (and which was effective for her in the past). Again, he talked over her, told her what he was doing, and then hung up. He also had the nerve, in the first phone call, to question her taking another Rx (totally unrelated to her sinus infection) on her medication list and which is prescribed by her PCP.

"The therapist was outstanding but their…"

The therapist was outstanding but their billing practices are fraudulent at best. My insurance has no copay for any service yet their Indian customer service was demanding payment before I could schedule another session. My insurance company (humana) called them and told them I had no copay. I've had to end my sessions with a great therapist. Would be nice to get a class action against this company.

"FRAUD: Pharmacies are not accepting their…"

Pharmacies are not accepting their prescriptions due to fraud and they know it. Yet, they continue to peddle fake healthcare. I got 2 prescriptions, paid my fee, and no pharmacy whatsoever will fill the prescription because the suspect MDLIVE of FRAUD. They refuse to refund the fee, and in top of that they laugh at you.

"Do not waste your time with these…"

Do not waste your time with these condescending rude doctors. I’ve never had a good visit by phone. If they can’t see you they will not be kind to you!

"Company is a litteral Joke"

Company is a litteral Joke. Absolutely do not recommend, they claim to be able to give a doctors note and get prescriptions ready within an hour bare minimum, took all morning long going back and forth and fighting with them just to get a doctors note at 2 pm! After scheduling an appointment at 10am!!! Then when I demanded a refund for their ridiculous services, they wanted to charge me an additional $50 when we didn't even SPEAK to a doctor! Just beyond stupid. Never ever again.

"I was so disappointed I called at 2…"

I was so disappointed I called at 2 o’clock in the morning because I felt so sick and I wanted to address my concerns. I was told that I’d be called shortly instead I was called every 15 minutes until 5 AM at 5 AM. They called to tell me that I was unable to be seen and needed to make an appointment for 8:15 AM, I followed through with the appointment and I was on hold until 9:45 AM to speak with the physician I was exhausted on top of being ill because of the disturbance in my sleep upon finally reaching the physician, he was demeaning and not really concerned with my illness. I was extremely disappointed. This is my first time using your services due to my insurance benefits, and it will be the last time. It was a total waste of time and money and disturbance of my sleep. In the past I used LiveHealth and they were amazing they cared. It was quick they listen and gave you the correct diagnosis in medication’s. What a waste of time and money this was with your company.

"Don’t waste your time or money."

The doctor I talked to was very condescending. I have a sinus infection that has progressively gotten worse over the last 4 days. To the point that my sinuses were throbbing and I was so dizzy I could barely function. I called in to MD Live and the doctor said he could not give me antibiotics unless I had symptoms for more than ten days. I explained to him how sick I was and he said that was the rules. I told him I was going to have to go to my doctor and he said no doctor is going to give you antibiotics. It was crazy! I ended up at urgent care and the doctor looked in my ears felt my sinuses and said you have an acute sinus infection and he gave me antibiotics and steroids. I used MD Live to save money but ended up paying them and for an urgent care visit. Total waste of money stay away.

"Had been diagnosed at an emergency room…"

Had been diagnosed at an emergency room with a UTI- before I had insurance at my new job. The emergency room took so long- 9 hours later I left with the diagnosis but not with an ex because it was so busy. Knowing my insurance was starting 5 days later- I booked an appointment. After two attto verifying my insurance- which I only know about them because my insurance kept prompting me to use them- they declined declined over. Then accepted- took my payment (which was supposed to be free) then I had my appointment for the medical professional to tell me to go to the store, and take a uti test within an hour. Otherwise she won’t rx me- even though I had medical records from a formal test. My appointment was early- the store didn’t open in time. And now they say they can’t bill my insurance. Straight scam.