"THE WORST "

I was feeling miserable, and it was 10 p.m., so seeing my primary doctor wasn’t an option. I had a sinus infection with all the unpleasant symptoms and was hoping to get antibiotics prescribed quickly, as I’ve used MDLive for this purpose without issues in the past. Unfortunately, this time was different.

As many others have mentioned in their reviews, MDLive doctors won’t prescribe antibiotics if you’ve been sick for less than 14 days, which I find absurd. The thought of enduring another week of feeling this terrible, with the risk of it worsening into something more serious like meningitis, was unacceptable to me. Honestly, if these doctors were in my position, I doubt they’d wait 14 days without treatment themselves.

The next day, I saw my primary care doctor, got the antibiotics I needed, and already started feeling much better.

Moral of the story: MDLive will take your money, waste your time and will not give you the help/care you are seeking for. AVOID AT ALL COSTS!!!

"I thought it would be easier...it was not. Bad experience."

No clear instructions on how to join ahead of time. I tried to join and needed a seperate login (couldn't portal in) by the time I got it fixed, reset password, authenticator, etc my time had expired and they wouldn't give me a refund or a free next appointment so I could try the service again. Confusing interface and very poor customer service interaction.

"Waste of time"

Waste of time. Go to an urgent care if you can't get a quick appt with your Dr. Basically, you will not get antibiotics unless you tell them you have been sick for 14 days! I know the difference between a flu and a cold. I'm not going to be miserable for 14 days when an Antibiotic will clear it up in 2 days. Interesting that after the call I got an email with a summary - it specifically said to see your Dr. if symptoms don't improve in 48 hours...?? So the only way you can ever get antibiotics from MDLive is to ignore their recommendation to see your Dr. and wait 14 days. As I said, waste of time.

"Terrible service"

Terrible service. Pay $30 for a "doctor" to not listen to you, end the call after less than 3 minutes, and prescribe you allergy meds for a fever/cough. Don't bother with this.

"Totally misleading and poor customer service"

In a word? Brutal. Was linked to MDLIVE by Cigna on the app. Was told the copay would be $30. Wouldn't have ever paid above that as I have a smaller co-pay had I waited a day, but I was trying to be responsible and not wait. Paid the $30, got the barest, most minimal service imaginable. Then weeks later, got an email that I had an outstanding balance without ever telling me that I had a balance to begin with. Then spent 30 minutes on a phone call with a person who was very, very hard to understand and was clearly reading from scripts that explained nothing. Rep was clearly doing her best. This was on MDLIVE, not her. Don't even bother using this service. Even by American health insurance standards, this is miserable.

"Charged me $63 to stop MDlive calling me"

I was told they would help me find a Dr to see. I told them I didn’t need help finding someone to visit and thought I’d be speaking with a professional when I called.
Then Mdlive kept calling me back 6 times until I answered, I was told I had to give my birthday to stop the calls
I was charged $63 when I answered MDlive calling me and asked MDlive to stop calling me

"Terrible “bedside manner” with Pardeep…"

Terrible “bedside manner” with Pardeep K. Shori out of Texas. If I could give a zero star I would. Rude and obnoxious. Hung up the phone on me. Don’t use this service. I’ve had other telemedicine providers & services and they did not talk to you like trash like this one did.

"I would give 0 stars if I could"

I would give 0 stars if I could. It’s a waste of time! Third time we have used this service and they refuse antibiotics. We end up having to go to urgent care so they can access in person. I won’t be using them again. They claim they don’t issue antibiotics but they prescribed them to my daughter for the exact same symptoms! It’s a joke!

"Took my money, provided NO SERVICE"

I told them exactly what I needed and asked if they could help. They said that wasn't a problem before they took my payment. In the consult, I was told they could not help. This "service" is an absolute scam!

"Their website is broken"

Their website is broken. In the span of 43 minutes, it logged me (an active user) out 13 times while I was trying to chat with a rep to set up a virtual appointment. It was extremely annoying and frustrating. I finally gave up and went elsewhere. When I told the rep about the logouts during the chat (while the system kept logging me out), she apologized but did not respond when I asked her how to prevent the logouts and she didn't try to help on that front. I'll never use MDLive again.