"Terrible"

Terrible. If I could give a minus rating , I would. I used E treatment and used the option without speaking to a doctor. I got a diagnosed that was not close to what I have. I had an irritated throat and wanted antibiotic treatment to avoid a secondary infection. I received a diagnose for and was prescribed meds for COPD. I did not received a written diagnoses , just prescribed meds and a bill. They refused to give me a refund If I took the meds , I would be sick. TERRIBLE

"Biggest scam in health care"

Biggest scam in health care! They partner with Cigna and lead you on to believe that they will treat you. That is far from what they do. They take your $63 and refer you to an urgent care, where of course you will have to spend more money. Save yourself some money and just go to an urgent care. Spoke to customer service, which was rude and stuck to there no refund policy. What a bunch of crooks!

"MD Live will charge a $50 cancellation…"

MD Live will charge a $50 cancellation fee even if you attend the appointment. I have already filed a BBB complaint as well. Their customer service team will not refund the fee even though they agreed that I was correct.

"Been talking to Dr Jennifer Kam"

Been talking to Dr. Jennifer Kam for a few months and her expertise and care have made my experiences with MDLIVE even better. She listens and shows how much she cares by recommending the right medicines to improve my life. I can't thank her enough for her time and patience with me.

"RUN DON’T WALK AWAY"

TERRIBLE SERVICE. I’d give it less than one star if I could. The doctor called me early and I missed the call by 30 seconds. Called back immediately and they said that the doctor already marked it as a missed appointment and their policy states I have to reschedule- even though it was still my appointment time!!! Then I spent 30 minutes on the phone with the representative trying to reschedule the appointment and she kept giving me false information (wrong time zone, date that didn’t match with the day of the week, etc) and after all that she said there’s an error and they can’t reschedule me. AND THEY ARE TRYING TO CHARGE ME A NO SHOW FEE EVEN THOUGH THEY CALLED ME BEFORE MY APPOINTMENT TIME. Worst experience I’ve ever had. STAY AWAY.

"Do not waste your time or money"

I scheduled an initial consult and waited a week for the appointment. 10 minutes before the appointment I had my phone ready and logged onto the website as directed. The first call I received was two minutes after my appointment time stating that I needed to reschedule the appointment. I was very frustrated and did not want to reschedule, I wanted to have the appointment I had been waiting a week for. I left a voicemail for a supervisor but never received a call back. Now I noticed I was charged $50. I tried calling in today and was told I am being charged because I missed the appointment and had to leave a voicemail for the supervisor. I have looked up the provider I was scheduled with, Dr. Jesse Costales, MD, and it looks like he has a 1.7 rating and a lot of reviews stating he no called no showed and people waited for hours and he never showed to their appointments. It looks like this is a pattern for the doctor and yet these services still let patients schedule with him and then charge the patients when he doesn't show up.

"They charge $63 for us to wait for 2…"

They charge $63 for us to wait for 2 hours at a screen that says with “Starts in 10 minutes or less” message. Worst service I’ve ever seen. Makes the DMV look efficient and friendly.

"I would not give it a one but I had to…"

I would not give it a one but I had to choose something. I had the worst experience that I could have ever imagined with this company today. I had a sore throat and fever and feel absolutely terrible. I get strep throat often and I believe that’s what I had. After I took a picture and uploaded everything they canceled my appointment twice. Then the doctor logged on and the first thing she said was she can’t do anything for me at all. After they already took my money. She told me only 5% of adults get strep. And refused to give me a refund. If they could not do anything then why did they make me take a picture of my throat and put all my symptoms. They did absolutely nothing for me after already collecting my money and refusing to give refund. Very sad!!!

"Daily calls; text, and emails!!! "

Only if you want to be harassed daily with appointment reminders. I've emailed and called support, and though I was told they removed my reminders, I still receive daily texts, calls, and emails. It's beyond harassment when there's no way to opt out—no unsubscribe button, and replying "stop" to the text only confirms my appointment! Even blocking their number doesn’t help. It’s overly controlling and harassing, giving me more anxiety than I started with!

"Be careful which doctor you get. "

The doctor didn't not listen to me and called in the wrong medication. He called in allergy medicine and cough medicine when I had a sinus infection. I even told him I had a sinus infection. I had no cough and he never even asked if I was coughing, yet he called in cough medicine. I had to call back in and get another doctor to call me and they called in the medicine for a sinus infection. I left a bad review for the first doctor and my account was deactivated later that day. I called to see why my account was deactivated and they said I needed to update my info? Really??? They just had all my info earlier that day, until I left the review.