"Truffa organizzata "

Abbiamo prenotato e pagato il noleggio di un auto a Palermo tramite un broker. Gli orari di ritiro e riconsegna auto erano ben specificati.
Felirent ci ha obbligato a pagare altri 97,60€ perchè nell'orario accordato l'ufficio era ancora chiuso.
Bravi un bel guadagno!
Vi consiglio di prendere un autonoleggio che è veramente in aeroporto non come questo che ti fa solo credere di esserlo.

"FELIRENT NEVER AGAIN !"

Our plane arrived with 1 hour delay, we went immediately to the Felirent office where we had to wait outside and after more than 1 hour the Felirent agent came to tell us that our car has been given to another customer. We had to inform them about our delay, which is quite difficult when you are on a plane.
The clerk was rude and wanted to quickly fob us off.
Finally he could only give us a dirty car, with a non-functioning control panel, also a car which was smaller than the category we paid for. We have rented more than 15 times cars at Alghero airport, but never experienced such a bad service. Never again Felirent for us.

"Cagliari FeliRent same experience as…"

Cagliari FeliRent same experience as another reviewer. Gave me a car not full in fuel (which was not as per agreement) told me to return it like that. Returned it with more fuel, as it was not easy to refuel the same exact amount. After returning the car they told me not to sign anything and that I will receive the closing contract by email. Then they send you an additional cleaning cost, which is nonsense cause I always clean the car before returning it. Also contacted them about this issue but they never reply. Pay attention for this scam.

"Worst experience ever"

Worst experience ever. Although I have full insurance from discovercar.com, they forced me to cancel it and buy one from them which was more expensive. The car was dirty, and they charged me €10 for cleaning. Rude staff; when I complained about the service and treatment, they were off and cursed. I’ll never rent from them again.

"ATTENZIONE ALLA TRUFFA"

ATTENZIONE ALLA TRUFFA: dopo aver consegnato l'auto, e aver ricevuto conferma che TUTTO era in ordine dalla persona di Felirent al parcheggio del 3o piano, e dopo la sua conferma che NON ERA necessario passare per l'ufficio per la firma della consegna dell'auto, ci addebitano 20 euro per la pulizia dell'auto per la POLVERE all'interno..la POLVERE.. chiamando per chiedere spiegazioni la risposta è stata " a Cagliari funziona così..". Otiimo lo stratagemma di dire di non passare al desk per chiudere il contratto, così possono addebitare costi inventati dopo la consegna dell'auto. Allego foto dello "sporco" per il quale è stata caricata la pulizia extra..
Oltretutto questo è stato come mi hanno ripagato per aver accettta una macchina incidentata, dove la carrozzeria posteriore era ancora completamente danneggiata (allego foto della macchina alla consegna).
Che dire, grande trattamento da parte di questi pronti all'assalto alla diligenza quando arrivano i turisti, è questa la sardegna che meritiamo?!

"Estafa"

Tenía un vehículo alquilado el pasado 9 de Julio para recogerlo en Olbia.
Cuando fui a pagar mi cuota por el alquiler, me dijeron que además que tenía que pagar un depósito de 100 euros como fianza por el combustible, y que cuando entregará el vehículo si el combustible estaba en las mismas condiciones que en la recogida (lleno) me devolverían el depósito.
He intentado ponerme en contacto con ellos varias veces vía WhatsApp, e-mail... Todas las formas que he tenido a mi disposición, y solo puedo decir que el trato ha sido LAMENTABLE. NO ME RESPONDEN, no me contestan, no hacen el mínimo interés de contactar conmigo cuando en repetidas y repetidas ocasiones he intentado contactar con ellos para saber cuándo me devolverían dicho depósito. Solo puedo decir que me siento engañado y que se han quedado con mi dinero.

"Tutto perfetto"

Tutto perfetto... Veicolo nuovo!

"We have recently hired a car with…"

We have recently hired a car with felirent in Milan malpense and their service has be outstanding!!! No issue collecting the car nor handing it back. I would highly recommend them to anyone. Best service within the area as my friends hired their vehicle with another service provided and they have been treated really bad. do not go anywhere else but to felirent.

"Efficienza e puntualità"

Di questa azienda solo note positive!
Efficienza, puntualità in aeroporto, estrema gentilezza di tutto lo staff.
Macchina bella, nuova, pulita.
L'accoglienza... Come essere arrivati a casa. Lo consiglio!
Grazie

"Ruined our honeymoon"

Update: asked to contact via email but no response after a few days. Are they even serious about customer service? Please do not ask me to reach out if there is no real intent about providing support.

Outdated polices, backdated company with poor customer service. Singapore no longer issues a physical driving license as part of digitalisation. We rented a car and showed our official driving license + physical international driving permit. They insisted our license is fake and penalised us the full car payment. What are we to do when that is our only official license. We were on our honeymoon and the lady was extremely nasty. She refused to listen and even refused to allow us to call for consular services to justify. We were left stranded on our honeymoon and made to pay for a car we did not get. Singaporeans please avoid at all costs, they do not recognise our driving license.