"Péssimo serviço"

Péssimo serviço. Meu voo atrasou uma hora de Roma para Cagliari no dia 25/07/2024 liguei para o funcionário a informar o atraso cheguei ao aeroporto liguei para o funcionário para me explicar onde ficava o Office nem inglês sabia falar tava já doido a procura que pedi ajuda ao funcionário para se encontrar comigo disse que não podia sempre cheguei onde o funcionário depois de uma hora a espera me informa que cheguei depois da hora e que não tinha carro para mim nem dinheiro que já tinha pago no fim das contas ele riu-se de mim a minha esposa e filha e eu fui para a rua sem solução péssimo funcionário e companhia perdi tudo.
ALTAMENTE NÃO RECOMENDÁVEL

"I was harassed by the manager at…"

I was harassed by the manager at felirent into paying 979$ for the little dent on the windshield. I was taken advantage of , couldn’t even properly communicate with them because I was very sick from Covid and was in the hospital the day before returning a car. And they knew I was flying back home right after that. They told me they have to change the whole windshield because of the little dent and they cannot charge me for little dent because it’s not the system!!
And when I asked for my deposit refund they said system is not working! Still haven’t heard from them. No sign of the deposit refund. They said they cannot charge me from my deposit and they charged me 979$ separately.

Very nice and polite when picking up the car but opposite when dropping off.

"WORST EXPERIENCE EVER!"

WORST EXPERIENCE EVER!! DIDNT RETURN THE DEPOSIT EVEN THOUGH THERE WAS NO DAMAGE WHATSOEVER. WE HAVE IT ALL DOCUMENTED. THIS IS SCAM, BEWARE, DON'T BOOK WITH THEM, THEY ARE CRIMINALS. WHEN YOU TRY TO CALL THEM THEY DON'T PICK UP AND BLOCK YOU.

"Mai più!!"

Mai più!!! Paghi poco si ma alla fine ti trovano il pelo nell'uovo per farti sborsare altri soldi!!! Mai piu!!!!!!

"Je rends la voiture en temps et en…"

Je rends la voiture en temps et en heure avec plus d'essence qu'àu départ j'ai un débit de 15.01 euros aucune facture envoyée et on ne sait pas ce que c'est même bspauto n'arrive pas a avoir un retour j'ai fait 3 mails a customercare ....aucune réponse je vais faire opposition à la banque


ps if you want to assist me send me an email with your explanation about 15.01 euros taken my contract was ELM100 495

"non chiari nel loro annuncio"

risultano come autonoleggio in aereoporto..in realtà sono a circa 15 minuti..viene una navetta x portare i clienti all autonoleggio..il problema è che non hanno il drop x le chiavi vosi se uno ha l aereo prima delle 8 o dopo le 20...deve pagare una tassa di quasi 98 euro in più....non è corretto scoprire tutto questo solo dopo che uno è arrivato con l aereo..

"SCAMMERS, BARI"

When we arrived to pick up the car that we paid for through a 3rd party they would not let us take the car unless we paid them an extra £400 because we didn't have a credit card. We were charged £90 extra for a child seat which was alos prepaid through the 3rd party.The staff were very rude about this and were willing to leave us stranded in the middle of nowhere with a 3 year old at 8pm unless we paid this. When we first got in the car I took a picture of the fuel gauge as the tank didn't come full. Apon returning the car I filled it upto the line where we got the car. They said it was full when they handed over. I showed them the picture of the gauge and they said I took this at a later date and made me go fill the car up or we couldn't get the shuttle bus back to the airport. TO TOP IT ALL OFF! 6 weeks since we have been in Italy I have noticed on 2 occasions they have taking £35 from my bank?? I have tried getting in touch with them but there has been no response! Avoid these people at all costs!! We loved Italy and the people but this experience put a real downer on our trip since the moment we arrived!

"Worst rental experience in my life (Bari)"

Honestly, the worst rental experience I had in my life!

First of all, the office is not located at the airport itself, but almost 10 minutes away. They offer the shuttle service, but you have to wait for it outside. In our case it was almost 40 degress and we had to wait with 2 babys. In addition to that after the shuttle came, all of us couldnt fit their, so I had to go to the office alone, get the car and then come back (I had to pay to enter the airport). Their office is extremely hot and they work very slow!

Returning the car was even worse! They tried to make us pay for the scratch that was there before (fortunately I made a video of that on the first day) and secondly they didnt want to accept the car, because the fuel level was not "acceptable", even if we got the car with almost empty tank as well (unfortunately I forgot to make a photo of that). Additionally I want to mention that they worked extremely slow and we almost missed our flight because of them!

The car itself was good though, thats why I am not giving them the lowest score possible.

In conclusion, I would strongly suggest you not to rent the car from them, but if you do, plan a lot of time to get / return the car and make a lot of photos / videos before you start your ride (especially the outside of the car and fuel level).

"When arriving at Verona airport with a…"

When arriving at Verona airport with a booking for 8pm, we called the rental company 'Felirent' who did not answer the phone as it was just after the office closing time. In the agreement it stated that the car would be available the next morning so we paid 200E to stay in a hotel next to the rental company to comply with the request on the document. I walked into the the rental company at 9AM to be told that because we did not get the car yesterday that the booking has been cancelled. Not only did this ruin the holiday but we then had to also book a new rental car. The staff acted like they couldn't care I had a crying baby and just wanted commission on new rentals. Then a lady came in who I believe was the manager basically just told us to leave. Horrendous and ruined the holiday.

"Awful!!! Liars and rude personal"

Awful!!!! Felirent Bari was awful since the beginning. When we arrived to the airport at Bari, it was 3pm and 40 degree, they told us to wait for the van at a waiting point (it was in the sun). It took them 35 mins to come. We call during this time (maybe we could wait inside?!!!), they didnt even reply. By the way, the place is ten minutes from the airport.
When we arrived to the place, they told us they didnt have the model of car we have booked (we paid extra for it). They gave us a fiat panda, according to them it was a “superior” class.
They said they give us the car with the gas tank full, but it was empty. We noticed, told the guy and made a photo. He said it was ok, just return it the same…
At last but not least, when we came back to return the car. We didnt have any crash or touch with the car!!! They told us there was a new damage in the wheel. They showed us a photo of the car before, that DIDNT show the wheel, and told us we must pay. (I regret we were fool when we took the car we didnt make pictures of every detail). Also, they told us the tank was not full. Of course!! As we told them when we took the car. They told us to show a photo or pay the difference!!! By luck we had it, but if not??! They even checked the time (hours and minutes) of the photo to be sure (make sure we wouldnt get the tank empty in 2 minutes…) Incredible.
After that, I asked for a reclamation file, but they DIDNT have at the place, only online. I am still trying to fill it online, because, surprise, the link is not working.

After that, we spend there 50 mins, we were very nervous because of the time of the flight. He were really rude and impolite (this was since the beginning). They doesnt want to speak with you in English, they kept trying to speak to us in italian that we dont understand. Only english for the minimum needed.

I higly disrecommend its services, specially if you want to avoid a bad experience at your holiday.