"Customer service and delicious hot chocolate!"

The hot chocolates are delicious and come in a variety of interesting flavours! And the customer service was very fast and friendly, and I was able to exchange a product for another very easily.
10/10 would recommend both the hot chocolates and the customer service

"Delivery issue"

After an unexpected issue with my order I contacted customer services. They could not be more helpful and kindly replaced an item. Very good customer service!

"Not hot chocolate"

Ordered a batch of items but on opening the delivery a canister of white hot chocolate was split and the contents were in the box. Contacted customer service and Sarann sorted a replacement immediately.

"Sarann in customer service was very…"

Sarann in customer service was very helpful and quick in resolving my query.

"Order was shipped with Yodel and went…"

Order was shipped with Yodel and went missing.
Whittard (Monica) answered within 24 hours and order was re-shipped. Excellent service from Whittard, Yodel, not so much!

"Fantastic quick service "

I recently bought two glass mugs from Whittards , unfortunately one had a crack in it. I emailed the customer service team and Sarann was able to process my complaint and after a quick photo from me was able to arrange a replacement to be sent to me
Fantastic quick service

"I had a timely response from Whittard…"

I had a timely response from Whittard when my order was lost in the mail. They were quick to replace it and respectful in their correspondence.

"My order was delivered to the wrong…"

My order was delivered to the wrong address, through no fault of Whittard. Monica Harding provided 10/10 customer service and helped me receive my order in time so I could pack my gifts for an international flight the next day. Very grateful for her assistance, saved the day & trip!

"Perfect Customer Service"

I recently purchased a mug in store, upon receiving it, I realised it was cracked. I emailed customer services and the lovely Sarann was able to resolve my problem. Fast replies and my issue was resolved.

"Outstanding Service I…"

I am delighted with the response that I received from Whittard Customer Service.
Monica generously replaced my misordered product - which was totally the result of my own brain fog!
Love Whittards products and service is outstanding.