"I ordered 2Kg of Mocha Djimmah Ethiopic…"

I ordered 2Kg of Mocha Djimmah Ethiopic Coffee espresso grind for my Gaggia New Classic Milanese E24 machine. On arrival the coffee was too fine and would drip /not flow correctly. On contacting Whittards by email I was given return instructions and a very helpful phone call followed which resolved the issue by replacing the whole consignment. So I wrote back: "Thanks for your prompt attention and kind consideration. The coffee arrived today (Saturday) and I was delighted to be able to extract an excellent and quick espresso from the correct grind. I have enjoyed Turkish/Greek coffees in the past and I think the original grind supplied was indeed suitable for that sort of brew.
The flavour was also spot on with the replacement you sent me."

"Sarann ROCKS - so helpful"

Sarann ROCKS. The previous employee i had gotten was not helpful at all and responses were not fast. My package had gotten delivered to the wrong address and no one from the delivery company or whittard (at first) seemed willing to help. When Sarann got on my case, they quickly said they can get it re-ordered or i could recieve a refund. As my package was supposed to be a christmas gift, I asked to get it re-shipped. Not even an hour and a half later i got a shipping notification and was told to expect my package in X amount of days.

"How greatly they dealt with my issue on…"

How greatly they dealt with my issue on delivery. Thanks to Sarann, my issue been solved very quickly and professionally.

"advent calendar as wedding gift"

We order advent calendar as wedding gift, but there were some problem with delivery, but Whittard staff Tracey is really kind and thoughtful, help us to get the calendar on time, really appreciate it and thanks her again

"Top customer service"

Placed an order by mistake and the customer service member, Tracey, was very quick and efficient at sorting a cancellation out with no fuss or awkward and annoying questions.

"Excellent service from Tracey"

Excellent service from Tracey who arranged for me to delay collection of an order.

I really appreciate the quick response!

"Poor customer service"

Their customer service couldn't care less when you experience some inconvenience and contact them. Radio silence, no explanation or apology. Despite writing twice.

"Great Customer Service - refund after recipe change"

I bought 5 tubs of Mulled Wine Instant Tea this year as I thought it was amazing last year. Unfortunately, I didn't realise that the recipe has changed since last year. I contacted customer services and Sarann was very helpful. They offered a refund of the tubs of Instant Tea that I did not like and noted my feedback for the recipe change.
Whilst I am disappointed that the tea wasn't the same, I'm glad that it didn't cost me 5 tubs worth. Great customer service from Sarann and many of the other teas and hot chocolates are amazing so will continue to buy those from Whittard instead.

"Good products and professional staff"

This is one of my go-to places to buy hot chocolate. The store staff is always polite and helpful and really know their stuff when it comes to being familiar with their merchandise.

I’ve been to the one in Covent Garden and the one on Oxford St in the past month and have had a great time. Definitely would recommend.

"Excellent tea and outstanding service"

Excellent tea and outstanding service. Monica went above and beyond to help me with my order, especially to ensure the discount code worked properly.