"It’s impossible to make a return"

I bought ground coffee online by mistake when I wanted beans. There are no details of how to make a return on the website, no one answers the phone and I haven’t had a reply to my email sent on 21 October.

Update
Monica at customer services sent me her email address, called me within 10 minutes of me emailing her and gave me a refund. Excellent work. Well done.

"Great service… speedy delivery and as…"

Great service… speedy delivery and as always amazing coffee.
Customer service are on hand, with very speedy responses

"Great customer service"

Great customer service

"On the case"

I was having difficulty tracking delivery on my laptop. Whittard were straight on the case, my parcel soon arrived, and as usual it was packed with Whittard's excellent coffees! Problem? What problem!

"No fault."

Excellent store quality (in my case the Swindon Designer Outlet) as well as informative staff. But the real 5* comes from product quality and loyalty scheme. Excellent packaging and the BEST hot chocolate of any retailer I've encountered. This, partnered with the loyalty gifting scheme after purchases, will make me a loyal customer. All around excellent!

"I love their tea"

I love their tea. We drink only whittard tea for more than a year and I give it as a gift to all my friends. Orders always are nicely packed and arrive on time. Customer service is very helpful.

"Highly recommended"

The products themselves are fantastic in terms of quality and taste (delicious). There are some flavors that I don't really like, but they have many great flavors which I cannot find anywhere else. Two thumbs up!

The customer service is very supportive too. When there is a problem, they provide fantastic support and fix the issue promptly. Extra two thumbs up!

"Exceptional customer service spoke to…"

Exceptional customer service spoke to monica she sorted the problem with no issues

"Excellent customer service "

I've been a Whittard customer for a while and I wouldn't buy hot chocolate from anywhere else now because it's the best. My husband also enjoys their coffee.

If I've ever had any issues, the customer service has been excellent. Special mention to Tracey who has been swift sorting out an issue. Previously (on a different order) Surann (hope I've remembered her name correctly) was also very helpful.

"Impeccable customer service!"

I have to say our first experience of using Whittard was pretty first class, we sent a package to the US, which was a gift, and there was a mix up at FedEx regarding an address. We called Whittard customer service and without hesitation the issue was dealt with and the package safely delivered and within only a few hours. Very impressive service, and the merchandise of a high standard, our family members were very happy with their gift and especially the white hot chocolate!