"Delivery was stolen from outside my…"

Delivery was stolen from outside my door, Whittards arranged for a duplicate order immediately. Couldn't ask for more.

"A couple of the instant tea flavours I…"

A couple of the instant tea flavours I ordered online were not to my liking. I saw the taste guarantee online so I called to enquire what I needed to do, I have mobility issues and there isnt a whittards nearby, so couldnt be done instore. The employee that I spoke to was polite and had a real warmth to her. She was very understanding, took the time to listen and also answered other enquiries I had. Great help, excellent customer service and didn't try to rush me in any way.

"Really lovely coffees"

Really lovely coffees, and fantastic customer service – it's been a great experience and I'll definitely order from them again.

"Very disappointed been a customer for…"

Very disappointed been a customer for years always look forward to the mulled wine each year as one of my favourites. Apparently new recipe really horrible tastes exactly the same as plum and cinnamon no difference at all . wish they had left it alone won't be buying again . I also bought 6 tubs as normally love it to last me the year . Now I am stuck with them as it is horrible. And really expensive.

"Best customer service experience! "

I've always enjoyed their coffee and tea. Placed an order online which never got delivered due to parcel company issues. Sophie was quick to respond to my concern and issued me a replacement order immediately. 10/10 customer service experience!

"Wonderful customer service "

Made an order with Whittard’s for some of their delicious mulled wine tea for myself and a gift of hot chocolate stacking tin for my daughter. Unfortunately the stacking tin arrived damaged. I emailed whittard’s right away , knowing it would take a while for response as it was past opening hours. By the following morning Sophie had e mailed to apologise and to say she was sending out a replacement right away! Such a very quick response and really wonderful customer service from Sophie, this is definitely how a company should be run. Excellent

"Quality products accompanied by excellent customer service"

Always impressed with customer service from Whittard of Chelsea and recently they have excelled themselves. I use one of the cafetiere on a daily basis and the mesh is beginning to disintegrate. After a little bit of communication, a new mesh is being sent to me so I can continue to use the cafetiere. I love the quality of their products and coffee and am a loyal customer. It is great both the quality and excellent customer service provided.

"Love the products and the customer…"

Love the products and the customer service is always helpful and accommodating!

"I had a problem with a wrong product…"

I had a problem with a wrong product that I purchased when I was in London at a whittard shop and I only found out when I went back in Italy. Monica was so helpful and resolve the issue I had! She shipped the entire set back to me and I was very happy about it but unfortunately I had to pay customs.
I wish every customer service could have a Monica on their team ♡

"Helpful customer service"

Tracey was super helpful when my parcel got delivered to the wrong address and gave me several options, including a refund or a replacement order, to help me get a hold of the tea I had been so excited about.