"Charge me full price for an item that was marked down. (Cheshire Oaks)"

Bought some coffee marked down in store, didn't realise until we got back that I'd been charged full price, not a massive difference. The problem was I thought I'd mention it to customer service, and that I was hoping they'd resolve/ have a bit of sympathy for the issue. But I reported it and apart from the initial response, complete lack of communication/ resolution.

I get the impression they're hoping you won't check, so they change the sticker price in-store, and then charge you full price. It's a principle thing, so I'm not going back as I feel ripped off, and it would have been easy to resolve if they had good customer service, but it appears that's lacking.
Anyway not going back as a result, and I'd advise all customers to check your receipt especially if getting things "discounted".

*Lots of 5 star reviews from new 1 review accounts?? Very suspicious, almost as if to flood out the negative reviews, I thought this practise was banned?*

"Wow wow wow!"

Wow wow wow!

Been a supporter of the shop for years now and always try to treat myself to something once a year weather it be a tea or hot chocolate. But since our store shut down and being unable to order online I have been unable to get anything recently.

However I visited the Victoria Station shop (which I had no idea existed!) and was so happy with the customer service, layout of the shop and wide range of products available. Overall a very pleasant experience.

Unfortunately due to some circumstances I had to contact customer services (personal and nothing regarding the shop itself) in reference to one of the products I purchased.

I was helped out by the lovely Tracey, who spoke to me over email and sorted my problem quickly, professionally and easily.

I cannot recommend wittards high enough. I am always pleased with the customer service in person and now online, the products are high quality and absolutely stunning, the amount of unique flavours available and overall the feeling when I buy anything - I always feel very special and know I have spent my money in the best way possible.

"Delicious tea and always great customer…"

Delicious tea and always great customer service. We have been ordering direct from Whittard for over 15 years and have never had a bad experience.

"Great products"

Great products and tasting hot chocolates. Had an issue with one delivery where the coffee bag had split open.
A replacement was sent out and handled very quickly by Sarann. Great customer service.

"Absolutely unreal Hot Chocolate"

Absolutely unreal Hot Chocolate. Tried the White Chocolate one and the Coconut one. Pure decadence, the packaging is beautiful too. I will certainly be purchasing other products to try.

"Customer service is excellent"

I have been using Whittard for quite a while now, mostly for their addictive hot chocolates and instant teas, but this time I thought I would try their tea and coffee. Yes its dearer, but its good quality.
Their taste guarentee also is as good as they say. I was contacted back by Sarann who refunded it straight away without a quibble. She and the other advisors I have spoken to, have always been super helpful, friendly and informative.

"A great service today from Tracey."

A great service today from Tracey.
My questions were addressed promptly and fully.
Thank you.

"Hot chocolate & support"

Bought the salted caramel hot chocolate. Fabulous product. Tastes amazing.
Customer support listen and act accordingly. Service was great

"Great Customer Service"

Huge thanks for the great service in sorting out my recent order which through no fault of yours wasn't delivered. A complete contrast to the lack of service shown by Yodel.
My beans were successfully delivered yesterday by DPD.

Good job.

Kind regards

"Resolved my issue great customer…"

Resolved my issue great customer service.also cocount hot chocolate is amazing definitely recommend that product