"Very quick and positive response time…"

Very quick and positive response time in order to resolve my issue.
Very professional company with very proffesional customer service support and excellent products.

"Sarann was so efficient and helpful!"

Sarann was so efficient and helpful!
We placed a Black Friday sale order and when attempting to use the free bonus item code, found it was not working. After an email, Sarann was on the case, sending out a gift and apologising for the problem. Always have wonderfully great service to go along with spectacular coffee.

"Jeeez they are fast on a saturday"

Just placed an order, and after the confirmation saw a flaw in the delivery address, that reminded me again to not always trust your computer to automatically fill in the address form.. :) Send an e-mail, which I thought would be answered on Monday (I ordered on a Saturday) but got a response in 5 minutes! 5 MINUTES! Sophie quickly put everything in order and I must say, it was the best experience I've had with customer care in ages! If the order I placed is as tasteful as their customer care is effective, I'll have some great enjoyments to look forward to this festive season!

"My experience with whittards of Chelsea "

Liaising with sarann via email, and she was very polite and helpful! It was a pleasure to deal with them and shall continue to use the company! I recommend!

"I ended up purchasing a hot chocolate…"

I ended up purchasing a hot chocolate in store which was half empty! However Saran assisted very swiftly and sent me out a replacement :) lovely customer service! Thank you

"Disappointing service. Happy to take your money and then cancel your order but slow to refund "

Disappointing service. Tried a purchase a popular item as part of a Christmas present but was told it was out of stock - as soon as it comes in to store it sells out straightaway. (Interestingly was also told that London stocks are always replenished but not so up north…) No problem - placed an order online (while online I did a store stock search and strangely enough it was available to collect in every store in London - but the nearest store to North Yorkshire with stock was Nottingham). Order was accepted and received an email to say would be ready to collect in 3 days. 4 hours later I get an email saying they cancelled my order because they only hold items for 3 days and I hadn’t collected!! Placed another order and paid on a collect at store basis. 2 days later I get 2 emails within 2 hours saying nudge nudge come and collect your order or it will be returned and order will be cancelled. Drove to the store specifically to collect this item (round trip of 20 miles) only to be told that they have not received my order to collect. Wasted journey - time and expense. I then get an email saying they are out of stock and will refund me in 5 - 7 days. Item is still in stock in many southern stores - surely they can send one of these to me!! Disgraceful customer service - they have not replied to my emails, do not answer their phones and do not give a voicemail option - phone is stuck on a loop saying leave name and number after beep - but there is no beep - message just goes round in circles.

"I have ordered some items for…"

I have ordered some items for Christmas, the free gift was perfect for me and it was nice to have multiple options as to the free gift you receive. The prices are great, especially with the Christmas offers, the box sets are great value for money. Customer support was very speedy and helpful. Cannot fault them.

"Excellent Customer Service"

I received the most excellent customer service from Sarann at Whittard when I had to contact them after accidentally ordering beans instead of ground coffee. Sarann dealt with the problem efficiently and pleasantly whilst also helping me feel a bit better about making a stupid mistake!

"Bought the luxury hot chocolate bundle…"

Bought the luxury hot chocolate bundle for £26.17 (£30.12 with delivery) this comes with 1x Classic Hot Chocolate tub, 1x Salted Caramel Hot Chocolate tub, 2x SoHo Glasses and a tiny tote bag.

Both Hot chocolate tubs arrived damaged and spilled in the packaging. When I contacted customer support regarding this they dealt with the issue promptly however when they refunded me for both tubs of Hot chocolate they only refunded £14 for both which didn't seem right to me and when I contacted they corrected and gave a further refund of £2.42.

However I'm still confused as to why I have to pay a delivery fee for items that arrived damaged? I'm not sure if it's just me, but I don't think I should be paying for a service that didn't do its job right when delivering the parcel and I believe I should be refunded the delivery amount also.

"Order from them all the time"

Order from them all the time. This past order was lost when it arrived in the States. I contacted them and Sarnn was on it and placed a new order for shipment. I love their products and look forward to ordering again soon.