"Customer service is great"

Customer service is great! I had an issue and within 1 working day my problem and more was solved! Delighted Thank you so much !

"Very friendly and helpful"

Sarann was very helpful and very quick to respond to my email. I had not successfully added my free gift code at the checkout. Sarann just ordered my free gift separately for me without charging for postage. Thank you so much.

"Sarann delivered excellent customer…"

Sarann delivered excellent customer service today. My parcel was not delivered correctly to my house i.e. left outside my door during Christmas period and someone took it. I provided photo evidence that it wasn't hand delivered and Sarann accepted and has issued me a refund. I was not passed onto several people or involved in dialogue that lastly for days to resolve. Therefore i am very pleased with the result and customer service i received from Sarann :)

"Excellent service "

Very quick service and helped solve a little issue very quickly :)

"Sarann solve the problems very quickly."

Sarann solve the problems very quickly.

"White Hot Choc…"

The white hot chocolate is my absolute favourite! However, I decided I’d branch out and try one of the new flavours (cookies and cream) and it wasn’t to my liking, so emailed them as part of the taste guarantee and Sarann quickly arranged an exchange with no issues! Sarann has been attentive, patient, kind, very quick to reply and answer any questions I had, exceptional customer service! Thank you! I will be back to order more white hot chocolate once I have ran out!

"The finest purveyor of quality teas!"

The finest purveyor of quality teas! I can not recommend Whittard's enough. Fast dispatch and lovely branded packaging. Makes you feel special when opening your order. I had a slight problem with delivery of my first order caused by the carrier not Whittards, and Whittard's sorted the problem with a re-dispatch of the order on next day delivery. You couldn't ask for a better service. Totally recommended.

"Misleading and undrinkable tea"

My Granddaughter bought me this ‘Dreamtime’ tea as a Christmas present as she knows how much I enjoy a relaxing drink before bed time. Imagine my shock at how disproportionately sweet it was for a night time drink. Upon checking the ingredients, I discovered that the prime ingredient was sugar, followed by citric acid and then black tea extract. Sugar for energy and caffeine in black tea, also for energy, seems inappropriate for a ‘Dreamtime’ tea. Very misleading and disappointing product, can no longer trust and recommend Whittard’s.

"Really good customer service from…"

Really good customer service from Sarann, kept in touch, dealt with issue promptly and politely, thanks.

"I had an issue where I was charged…"

I had an issue where I was charged delivery twice for a split delivery, but I have to say that the staff at Whittard were very efficient and fair - all resolved now - thank you.
By the way, the Spice Imperial tea is such a treat - well worth a try!