"Good customer service "

Well, first I wasn’t very happy with their packaging since they didn’t packed well and most of my orders were damaged and spilled. Then I contacted the customer service and the representative named “Sarann” responded and offered me the replacement of my order, in a timely manner. I’m very satisfied with their customer service. Hopefully they will improve their packaging during international shipping.

"There was a shortfall in my tea order…"

There was a shortfall in my tea order when it arrived. I contacted customer services and Sarann organised another delivery for me. Very helpful thank you.

"Quick resolution - thank you! "

Sarann quickly resolved an issue I had with an order which I was super appreciative of. Quickly turned around once my ticket was opened. Thank you!

"Delivery Problem Sorted Immediately"

We have enjoyed Whittards amaretto and hazelnut flavoured coffees for years, so I placed an order for 5 packs. Yodel advised me that they had been delivered when in fact they hadn't. Being the weekend, I waited until Monday to contact Whittards who answered immediately. Hisham, the Customer Service Agent quickly agreed that the delivery coordinates given by Yodel were nowhere near my house, and the delivery photo was obscure. He then quickly organised a replacement delivery through DPD, which arrived the folowing day. Amazing customer service! Thank you Hisham.

"Called to this shop specially today but…"

Called to this shop specially today but the store closed at 5.30 when the hours of business were extended om the internet

Tried explaining to the girls in the shop we had travelled down from Abergavenny to buy for Christmas drinking chocolate but they weren’t interested

The owners need to know that their staff won’t go out of their way …..its a shame really, has there is lots of people looking for work at the moment

"Helpful and exemplary service"

Following a bad delivery experience (not due to Whittard) I contacted Whittard as the goods were destroyed. Sarann was amazing! They emailed me promptly and was professional and helpful in all communications. They went over and above to sort the issue and left me feeling satisfied with the outcome. Thank you again Sarann.

"Their communication is so slow"

Their communication is so slow, 4 days to allow them to come back, placed an order over a week ago, order supposed to come Monday didn’t arrive and no notification of when it will arrive.
Don’t buy from these never have I experienced such slow customer service

"Sarann went above and beyond!"

Sarann went above and beyond to resolve my issue, they have arranged a replacement, to my delight, much quicker than I expected. Their communication was fast and clear and they did not hesitate to do anything they could to help. I will most definitely be shopping with Whittards again purely because of Sarann giving the best customer service. Thank you so much.

"Some problem encountered but resolved quickly"

I purchased an online order and the courier company delivered my goods to a house on another street. Also, one of the box is ceased. I reported the case to the customer service and thanks to the help of Sarann, a new box of tea will be delivered to me with another courier company. Sarann is really helpful in resolving the problem.

"Great customer service"

My Service Advisor Sophie was fantastic. The courier had 'delivered' my product inside a bin. Sophie was very kind and arranged for a speedy replacement: no questions, no fuss. Brilliant customer service.