"Had an issue with Hose/reel and…"

Had an issue with Hose/reel and customer service fantastic. Initially spoken to Ebony and then communication and email Ross and Ebony. Replacement has been arranged and due soon. Once again thank you

"Fast response, realistic approach"

A multi-jet spray gun about a year old started leaking along a joint. Though I had not kept a receipt, Customer Services were realistic in dealing with an unusual fault. After submitting photographs and identifying the product number, Customer Services immediately agreed to replace the spray gun. Hozelock responded quickly and efficiently

"A Company who puts customers first"

There are not many Companies who deal with complaints and problems from customers in an efficient and courteous manner anymore.Fortunately Hozelock is one of those companies and they empower their employees to sort out the problem and leave the customer happy.I must thank Ebony in their customer service department who resolved my problem quickly and efficiently.

"Great customer service…"

We have a hose lock tuff hose that had started leaking. This is the 2nd one we have had in 3 years to leak. However emailed customer service and they responded within minutes that a replacement would be sent. Replacement arrived in 3 days. Very happy with service, but a shame the item had become faulty twice.

"Superb Customer Service !!"

I’ve had an expanding hose for last two years and it burst the other day. Logged it with Hozelock support and within 24 hours had a response and they are replacing it free of charge. Superb customer service !!!

"Dodgy product with design issue,"

Bought a 30m hose reel recently which slightly leaked from the centre from the moment I fitted it. As it was replacing the exact same item which had been in use for a number of years and had the same problem I thought a new one would fix it. I contacted Hoselock ‘customer services’ who said that I need to send a video of the problem! How long was I going to have to stand watching for the next drip? 😳

"Purchased a large wall mounted autoreel…"

Purchased a large wall mounted autoreel few years ago(not sure how many) but after about 6 months it started to leak from the centre of the casing. Contacted Hozelock and they exchanged it under the warranty. However this one also started to leak in the same way. However I didn’t want to go through all the fuss of another return. The leak has now got really bad. On contacting Hozelock regarding a repair I was told that due to health and safety it cannot be repaired. A replacement is just under £260 and it is out of warranty. While it seemed an ideal product at the time I wouldn’t recommend it to anyone and will not be replacing it!

"Hozelock does not attach to Bosch pressure washer"

The Hozelock Superhose does not connect to the Bosch High Pressure Washer UniversalAquatak 135, it falls off when the washer is started, but two hoses I tried with the same fitting made by other manufacturers remain connected. Hozelock told me that the washer 'sucks' water from the hose so would not work. If that's the case why do two other manufacturers' hoses connect to the pressure washer without problem? It's more likely a problem with the Hozelock connector, which is supposed to be an industry standard. Hozelock tell me that there is a warning on Amazon, but it's at the bottom of a pdf file called 'User Guide' under the heading 'Safety Documents', so it's not visible on the web page at which the product is purchased, it's in supplementary material. They should tell people to read the User Guide before purchasing.

"Great Customer Service - Again!!"

Like so many others, my experience of dealing with Hozelock has been extremely positive with a Customer Service Team that really lives up to the name. A Hozelock product had failed out of warranty. In my experience, retailers/manufacturer's stick to the exact limits of the expiry date. But I thought I would ask and Ebony was really helpful and empathetic and sorted out a replacement. Understandably she requested proof of purchase, etc which I had kept, but otherwise it all happened very seamlessly. Although this was the first time I had had to use the warranty service, it justified why I have bought several Hozelock products in the past and will continue to do so in the future. VERY IMPRESSED!

"Exceptional client service"

Exceptional client service, thanks Hozelock!