"SPAM CENTRAL"

I was so impressed by this company when I used them for the first time recently. Great service, fast delivery and really enjoyed the fish and shellfish but the amount of SPAM they are now hitting me with is mental. 3 emails a day and whatsapp messages. I am happy to hear about deals etc but this is over the top. Actually making me want to unsubscribe and use another company.

"Disappointed first time ordering "

First time ordering. Main part of my order was mussels for a Saturday evening dinner for six. DPD texted delivery by 4pm but didn’t arrive and now promised for 5 pm today Sunday. I want to give my family freshest possible mussels but my order is already a day older. It’s not convenient to prepare mussels for family members coming in at different times during the week. So if these don’t arrive today, they will have to be thrown away. Discovered today website says orders might be delivered the following day. My learning from this is not to order again and not try to order for specific meals. Very disappointed and irritated.

"Way over priced for what it offers"

Way over priced for what it offers. In particular the pair of dressed lobster were tiny and almost in the rip off category. Won’t be ordering again.

"Poor Delivery"

Again - as other reviews very poor delivery ( and it is not the first time either ) Order placed 8th February and is now 14th still no delivery by DPD. Customer service Fish Society, sadly, did not even have the courtesy to reply to my email.

"Really poor"

This was my first order from the Fish Society and I am really disappointed, not only in the fish I received but in the fact that I wrote a review for their website and, despite my chasing, it has not been published.
Had it been published, I might well have given them another chance. Instead I looked at the reviews on Trustpilot. I wish I had done so before ordering!
I ordered the butterfly red mullet fillets. But they weren't filleted! Not only were there many bones throughout, but there was a "spine"-like row of bones down the middle. I had to cut this spine out, leaving me with four tiny fillets (after I had filleted them) instead of two nice sized butterflied fishes. The bones were huge! The fins along the back of the fishes were still intact!
All in all a messy and disappointing experience.
Especially so as Fish Society is one of the few suppliers were one can buy "naked scampi" - although they required thorough cleaning and a couple of them were clearly well beyond fresh.

"First time experience was great"

Being a fish/shellfish lover decided to give this company a trial. I was aware of the mixed reviews but ordered rock lobster tails/crab fishcakes/whole cooked crabs. Arrived within 24 hours (without any 'quick delivery' payment.) Within a strong box with plenty of frozen gel pouches - so completely frozen. Have defrosted/cooked crab cakes and lobster tails - both were great. Whole crabs are for later in the week for crab bisque from scatch. I can only give my experience but noticed negative reviews often referred to customer service which I have had no need to access. So 5 stars unless cooked crabs let me down! ...

" Poor delivery systems "

We monitor courier deliveries via the courier's website - that’s their claim but I informed them 3 hours before delivery date that DPD had my order in Basingstoke- 160 miles from me.If they were monitoring they would have know there was a problem. No response to 2 emails so I phoned at 5.00pm and they confirmed that my order was still in Basingstoke and would now be destroyed. There are other suppliers of fish so will reorder elsewhere. Customer service was pleasant on the phone but I couldn’t be certain the next order would be received- so no first time tasting of scallops for my daughter in law- yet. I’ve changed the rating to reflect immediate refund.

"Not a giblet to be found"

I ordered a chicken with giblets. There were no giblets. I got my hand right up in the ol' chicken cavity and not a giblet to be found. I had promised my dog giblets for dinner. She was very disappointed. It may take some time to rebuild the trust between us.

"Fast delivery and great service"

I admit I was regretting to have ordered from them as per the bad reviews below. However, my fish arrived fully frozen and included explanations on why it’s not a problem if it wasn’t fully frozen.
I haven’t tried the sole yet, but looks great.

"The lobsters were watery - terrible, thrown away."

The lobsters were watery, not in any condition that should be sold as reasonable food. Both lobsters were the same. I believe that they had previously been defrosted and refrozen, possibly several times. I defrosted them as instructed, in a fridge. The lobster was in terrible condition, watery and grey. When cooked, it was as expected - bad. We cooked the product according to the recipe, we then threw the lobster and meal away.
I suggest that your company should not continue to sell this product, or maybe any others, if this is your normal level of quality. You could possibly be putting people in danger of food poisoning, for which you would be correctly responsible.