"Very poor after sales service."

Very poor after sales service.

When I tried to cancel the subscription, they looked for a full years payment despite the notice. They then referred it to a debt collection agency!

Despite attempts to reach a compromise, coupled with the difficult trading environment we are in, they still insisted on full payment, threatening full recourse if I didn't pay. Had to pay the full amount as it was stressing me out.

Will NEVER use this company again.

"AVOID at all costs"

AVOID at all costs. As a business we have had MF installed now for around 4-5 years and we have had nothing but issues. We were sold the dream to begin with and to this day we are still working between 2 MF systems, a web page and a really old fashioned windows version, were most of the work behind the scenes is carried out. There are constant issues with the system. I contact MF for support and never receive any. We always have to figure it out for ourselves with our own IT team. The support from them is shocking. I couldn't even tell you who our support Manager is? We are now in the process of going elsewhere after so much time and dedication put into MF, it is such a shame.

"Avoid"

Support operatives are very capable, knowledgeable and helpful. The problem is you will very rarely ever speak to one. Calling the Support number will ring out 99% of the time and you cannot leave a message. Support tickets raised electronically go unassigned for days, and in some cases it has been weeks without getting a response.

For a general support desk, this is bad enough, but when dealing with Financial software it is disastrous! Issues have led to weekly payroll not running and obviously disgruntled staff as a result.

The year end procedure causes issues without fail and is a known problem area for the company. Known, but evidently not dealt with, as it has not improved.

Mitrefinch was average before, but significantly worse since Advanced acquired it. Account Manager escalations are pointless as promises and reassurances are never actually followed through.

This is the first bad review I have ever left for any company but feel if I have warned one person to stay away, it would have been worthwhile.

"We have a help desk ticket on a month…"

We have a help desk ticket on a month ago, this is "on hold" for some reason - what's happening? We have another ticket on 2 days old followoing a serious failing of one of your barriers - still no response. This is not our interpretation of "an Advanced company".

"Consultants knowledgeable, efficient & patient......"

All the consultants we have dealt with have been very knowledgeable, efficient and patient. They all have good teaching skills which has made the new software much easier to understand and learn. The only thing that has let them down were the wrong terminals being sent to us and the time it has taken to rectify the issue.

"Smooth set up"

Andrew was very helpful and patient during the set up for self service access.

"A great set of tools for productivity..."

We have been with Mitrefinch now for several years and use the bio metric readers and the tms system, what a great system, cuts down on paperwork and it is so adaptable to your needs. A great tool to capture productivity. Always a first class service from consultants and the support team.

"The resolution was quick"

The resolution was quick, efficient and done without interruption to my work.
A speedy and friendly service

"Very Helpful"

Very Helpful, went beyond my initial query and proposed a solution that will improve productivity.

"Lock down support"

We had an issue which we could not find an answer to, and as we were working remotely did not have access to all we needed. We phoned support, and after a relatively short wait given the current working conditions we were answered and the consultant immediately knew what the issue was and sent over the relevant file to cure our problem. This was all resolved in a efficient and professional manor