"Brilliant customer service from our…"

Brilliant customer service from our first order. Corrected some delivery issues (not their fault) , and kept me informed in a polite and helpful way

"Absolutely fantastic service from a…"

Absolutely fantastic service from a world class UK based company. Leo was incredibly helpful in getting me the right PC case and even offered a "consultation" chat with one of their PC building specialists to identify my needs.

Super quick delivery. Highly recommended to buy from a UK company that like PCupgrade.co.uk that you can pick up the phone to call and sort any issues out rather than a faceless marketplace like Amazon where you have huge issues in talking to anyone that can sort your problem out.

A++++ will definitely be buying again from them.

"Fantastic Service, will use again!!!"

I ordered a mother board from pcupgrade for a friend who's desktop PC had failed. I'm not particularly proficient with computer hardware as I'm a programmer, however, I did deduce that the mother board of my friends PC was at fault. Once the order was complete, I had a call from Leo at pcupgrade to advise me that although the board I ordered was compatible, it may look slightly different to the failed board. Basically it had 2 memory slots instead of 4 and the back plate was slightly different, but this came with the order anyway, but still good to be advised of this. Leo also checked the serial number of my CPU to make sure the board I purchased was compatible. Leo also advised me I needed thermal compound when re-seating the CPU into the slot, which I was really relieved about as I had no idea I had to do this! The board arrived the next day, I fitted it (with the thermal compound on the CPU) and it worked a treat.
I can honestly say in my 27 years as an IT Contractor the service I received from pcupgrade was up there with the best. Talk about personal service! I really felt like I was being well looked after right up to the point of the board being delivered...and beyond! If you need any PC components, this is definitely the place to go! I will definitely use them again and I highly recommend them! Well done pcupgrade and Thank You Leo!!!

"I ordered a motherboard from Pcupgrade…"

I ordered a motherboard from Pcupgrade just two days ago,within an hour they phoned me to tell me that particular board was not in stock:(
However they sent me a similar board and less than 24 hours later it arrived.
Three hours after that I had it up and running.
Well done Pcupgrade,I know where I will head to next time I need any PC parts.

"Trust issues"

My experience with this seller has led me to miss-trust them..

I ordered a motherboard yesterday on their site then got a phone call from them a few minutes later stating the following:
> There had been a mix-up with a delivery from the MB vendor
> The vendor had sent them five of the wrong model motherboards
> The board I had ordered was therefore not in stock
> They would not be able to contact the vendor (based in Amsterdam) until the following week (this was on Thursday afternoon)
> They would therefore be cancelling my order
> I should re-order the motherboard when it was 'back in stock'
Today (the following day - Friday) the motherboard I ordered was listed as for sale on their site, however, the price had now gone up by @ £40

I sent them a message letting them know I'd be submitting an honest TrustPilot review about my experience (these are nothing but the facts, you can make up your own mind whether to trust this seller or not)

As I was writing this review I received an email and two phone calls from them (from separate phone numbers; their 0161 number was reported by my phone as ‘Suspected Spam – this number has been reported as a telemarketer’ so I blocked it, the other number is Withheld)

The substance of these messages was “we don’t know why it was still listed on the website, that was a mistake and the listing has now been removed” (which indeed it has, the product is now listed as ‘Out of Stock’)

"Excellent Customer Service"

Ordered a motherboard but it was out of stock. I was offered another motherboard which was advertised at slightly more but they supplied it at no extra cost. Good customer service.

"Much Appreciated Quality, Personal Service"

I called up about a hard to find graphic card. They checked the stock while I was on the phone and even called back when I ordered it to expedite the shipping so I wouldn't miss out. Quality service you rarely see these days.

"Superb service and communication"

Superb service and communication. When I ordered the wrong motherboard I spoke to Leo and arranged to change it to something that would actually fit in my case! Very easy, no hassle. Thank you!

"Just trying to get more money out of you"

Advertises as in stock. Lets you place an order. Takes the money. Then phones up going "oh this one isn't in stock, wasn't in stock when you ordered and won't be ever again, however the waaaaaaay more expensive one is, so pay more money.". Then when you say you want it cancelling they hang up, no emails or anything, call them back and get hung up on then miraculously straight after "this mobile is turned off" despite it being a land line 0161 number. Avoid.

By the way they are still advertising and taking orders for the stuff they don't have and won't have ever again...

"Superb service"

Ordered at 16.42, arrived by 11.00am next day, superb service. Highly recommended. No COVID excuses here, Will definitely use again. Helpful phone service and good prices.