"Excellent product knowledge and follow up"

Ordered a board that turned out to not be in stock. Leo contacted me to let me know. I was struck by his level of product knowledge but beyond that, and the reason for this review, I was impressed he followed up! How many people on the phone say they'll call back and then actually call!? Leo did.
The delivery date was getting scarily close to a house move and they not only got it to me in time but kept me informed the whole way.
Will use again.

"Great customer service."

Great customer service. Very helpful. good communications and stayed i. touch during the completion of sale.

"Very pleasant and helpful service."

Helpful, and do what it says on the tin!

"Great customer service"

I placed an order late at night but Leo contacted me early the next day because the part wasn't in stock he was very helpful and knowledgable and offered alternatives and was also quick to cancel the order aswell.

"Really great customer and after-sales…"

Really great customer and after-sales support. Special thanks to Leo for the help.

"Fantastic and helpful service"

I was after a specific motherboard and gave them a call. Special thanks to Leo whose knowledge and professionalism was appreciated. He went the extra mile to ensure that everything went smoothly. It came very well packaged and is now in the PC and working. I will not be needing to look anywhere else for my PC parts in the future.

"They could have just taken my money"

Motherboard failed, I wanted a direct replacement and found only one online. Barclays denied my card for no reason so, fortunately, I had to order over the phone and spoke to Leo who checked the stock to inform me that the one they had was a customer return that he couldn't guarantee so was not prepared to release it. He then spent at least half an hour finding alternatives for me until I mentioned that my CPU was the "Black" edition. "That requires a motherboard that can deliver extra power to the CPU" he said, "I'll call you back later". When he called back, he had located one in the factory stock of Gigabyte in Holland. It was not intended for retail, but they would release it without box, manual or software (I could download the necessary). He called again two days later to apologise...It had arrived too late from Holland to deliver on the date promised and would be a day late. That is customer service second to none and my thanks go out to Leo for his excellent service......Oh, yes, Leo..My computer is up and running as good as new!

"Very good service"

Very good service. Kept up to date at every stage, delivered ahead of schedule and the computer is fantastic.

"Best customer service ive ever had"

customer assistants are some of the best no mess and no fuss went the extra mile to do the best they could for me would absolutely recommenced to anyone building a pc

"Epitome of a service tailored to the customer!"

1. Products: massive selection of up to date products.

2. Website: incredibly easy to navigate, with a wide selection of payment options (including paypal).

3. Service: by far the best service I have had in a very long time. A monitor I wanted was no longer in stock as they were not being manufactured anymore. Leo, from PCupgrade, contacted me straight away and talked me through the alternatives in detail. He also showed me the compatible wall brackets over email when I queried them.

4. Delivery: Leo, over the phone, gave me multiple options for delivery (as I am currently travelling for work). He ended up dispatching the delivery the very same day.

5. Overall: I never leave a review on products but I felt I had to in this case as the service was just so good. It's really good to find a business that actually cares about the customer. Thank you for all the help!