"What a great company!"

What a great company. My knowledge of computer builds is limited, but I had someone else advising me too. But PC Upgrade were incredibly helpful and weren't trying to make me buy things I didn't need and suggested options within my price bracket. Stu was so helpful with every aspect of the build and also with service and advice once the PC arrived at my home. Highly recommend these guys

"Highly recommended"

Was looking for an older part and came across pcupgrade
Ordered said motherboard online and got a courtesy call next morning as the board was an older board and after explaining what's best for my needs and going through all the compatible components and exactly why they would or wouldn't work I decided to just upgrade a few parts with them.
Prices great!
Customer service spot on!
aftercare if I needed it!
Checked trustpilot before using them and a few people left negative review if something wasn't in stock but clearly didn't elaborate on all the help on offer.
Would highly recommend and use again.

"Excelent aftersale care and technical support"

I purchased two items from them, a motherboard and a power supply. Although in both cases they didn't have the items I purchased (the motherboard was an older discontinued model), they contacted me very quickly with an alternative at no extra cost. I had some issues during the installation of the components due to a faulty graphics card and they spent all the time necessary on the phone to help me trouble shoot the issues, identify the fault, and make the PC work. Top marks.

"Legacy Support"

I have needed to find a Mother Board with a legacy PCI slot, for a particular project, these are very hard to find now. Pcupgrade spent time going through their stock, to see if they could find a correct part that would suit my project. Not only did they find one, they also found the CPU and memory too that works with it. They have been helpful, and have a good knowledge of PC components and Operating Systems. I will definitely use them again.

"Fast and personable service"

Fast and personable service - highly rated

"I've been using PCupgrade for a good…"

I've been using PCupgrade for a good few years now and I always get a very good level of service from Leo and the team when I call. When I require parts for clients they find them quickly and explain in detail so that I know what I'm getting and when.

"More instruction"

I ordered an Asrock Mother Board as advertised. I received a telephone call from the Company telling me they were out of stock of that board. They recommended me a different Mother Board, which they give an account of. I received the board, fitted the said board but it would not boot up my hard disc which was Windows 10. I have now got to purchase Windows 10 software disc so I can boot the Mother Board up. Which is now adding to the cost of this purchase also the Instruction Manuel had been drawn in so was not new. Be aware

"Dishonest company"

Beware! This company does not conduct business lawfully and is dishonest. Their website shows items as being in stock, so you make the purchase, but they don't take your money at this point. They hold the payment until the next stage, which is a telephone call. They call you, which is highly unusual for a company to call you after such a simple online purchase, but they don't really have what you want in stock.

What will happen is that they will call you to offer you an alternative of the same or around the same value or specifications. They will show you other products on their website at inflated prices; they tailor the price to suit their needs when deceiving a customer, but you are caught unaware at this stage because most don't have time in the day for this to happen, and it is highly unusual to buy something online and have them call you.

You agree to an alternative, and they send you the alternative; in my case, it was a faulty motherboard, so you return it at your expense, even though for online sales, the retailer is meant to pay for the return, not the customer.

They will tell you there is nothing wrong with the item you returned, but they will change it for a different item. They then proceeded to sell an item that was worth half its true value. They changed the prices on their website to deceive you. When you have made the purchase, they will lower the price of the product. I paid twice as much for a motherboard that is worth half the price charged.

Also, the motherboard doesn't arrive in the manufacturer's sealed box with its manufactured accessories; they wrap them in bubble wrap and put them in any old box they have, so there is no way of knowing if the product is new or used. But they have an excuse for this that seems plausible at the time.

It took quite a while for the penny to drop after my experience with this company, as their charm and helpfulness build trust, but they clearly cannot be trusted. I wish I had read reviews before purchasing from this company. It appears others have had similar experiences, and from my experience, I would advise you not to purchase anything from this company.

"No stock, no customer support"

Recently ordered a PC case from the company that had been in stock for a while. 20 minutes after ordering I received a call saying the product was not in stock because they had recorded stock of a similar product as this one. They had to cancel my order but the product stayed in stock for a day afterwards. Ordered a different case which arrived promptly. Upon having a few issues with the product I emailed the company on two separate occasions asking for help with different issues but as 2 weeks later I have had no response.

"Fake Stock"

If you’re going to buy from them make sure to check stock beforehand. The website has a lot of fake stock which can leave you waiting for a long time, not worth the small price difference!