"Did not have what they said they have"

Was looking for a specific motherboard in micro ATX form. They stated they had one in stock so went ahead and ordered.

1st red flag was they didn't take any money until the sale went through so this got me worried that something could go wrong.

Googled reviews of PCUpgrade and many said that they did not have stock / a lot of let down transactions etc. They did mention they got a call from "Leo" who explained this and tried to go the extra mile for them. I did not read if they were successful with what thier purchases as I was starting to worry about my own.

Expecting a call from Leo the next morning.

Got a call from Leo the next morning....

"the supplier have sent us the wrong board...."

I argues that they had it in stock so what's the problem. They obviously did not have it in stock. Leo said he would try to find another and get back to me at some point by the end of the day but because I had paid extra for next day delvivery, I was already dissapointed and unhopeful as well as not recieving the service I paid for.
I said I would accept most chipsets at this point as long as it would support my CPU and be of micro ATX form factor...

"We have no boards except full form"

Your website didn't say that Leo!!

The whole thing was a bust and I feel let down they they did not have the item in stock when it stated very clearly that they did. Ultimately I did not get my item.
Customer service was good, website looked a bit dodgy and clearly was from a quoted stock point of view.

"Misleading, disingenuous cowboys."

Advertise genuine Dell power adapter, picture of genuine Dell power adapter, description quotes, "AC Adapter from Dell™". You guessed it, they send you the same cheap generic cr4p everyone else is selling. Might as well buy from Wish. Sketchy AF.

"Superb customer support"

Superb customer support.

I had an issue with a part I ordered due to compatibility with my system settings. Stu was very helpful at providing what needed to change and where and why.

I’d come back based on customer support alone. Recommend!

"Fantastic Customer Service and Great Prices"

I'm so pleased I went with PCUpgrade for purchasing myself a new gaming monitor. First of all the prices are very competitive, but secondly the customer service and technical help is second to none. I originally put an order in for a monitor that was technically not in-stock, but Leo from customer service contacted me immediately and referred me to Stu from their technical desk. I must say Stu has excellent technical knowledge and after a phone convo, which he summarised in an email for me afterwards, I decided upon a better suited monitor with which I am extremely happy with! Leo also upgraded my delivery to next day because of the original stock issue!

I came for the prices but I'll visit again for the customer service and technical help.

Thanks very much,
Luke D

"ABSOLUTELY BLOWN AWAY by the level of…"

Absolutely blown away by the level of customer service!

First off, ordered an expensive component without much knowledge on the issue I was having with my PC, called up the team and they where quick to point out that the part I ordered wouldn’t be the best fix nor would it be worth spending that much on it. (Prime example of an honest transparent business)

Reordered the right part with the help of Stuart on the customer support team saving me hundreds, he makes sure it comes next day delivered and sends me a step by step easy to understand guide on how to install the part I ordered (which as someone with no expertise was very useful)

When it was delivered I followed the guide but ended up loosing some important miniature screws (which Stuart was willing to go out of office to post replacements for for free next day delivery) end up finding the screw in the end lol

This is now after hours Stuart on the Customer Support team offers some further assistance in his spare time to make sure that it’s correctly installed and has fixed the original issue I had all via Video Chat again so helpful.

Absolutely blown away, very genuine business with genuine people who care about their craft and providing REAL value to customers. You will not get brushed aside they will help.

Many thanks,

Jack M

"Exceptional service."

Exceptional service.
Called me immediately after I placed the order to let me know of a stock issue, helped me to reselect and then arranged prompt delivery.
Very friendly on the phone and almost immediately respond to email enquiries.
An example of how to do business

"Excellent advice from Stew"

Excellent advice from Stew. Highest level of expertise from PC retailer and very pleasant customer service.

"GPU sourcing wizards"

Excellent advice from Leo and supply of graphics card during the great GPU shortage of 2021. Literally the only place I could find a decent GPU for 1080p gaming on my son's first build without getting scalped! Would definitely use again.

"Totally unreliable and unprofessional…"

Totally unreliable and unprofessional company. Placed an order and received a call to advise they no longer had stock. 10 minutes later checked their website and they had put the price up significantly and still stated available.
Why lie to customers instead of being honest. Won't purchase from in the future.

"Amazing services the man I spoke to was…"

Amazing services the man I spoke to was really kind and helped me find the right motherboard for my computer, would 100% recommend and I will be going back there in future