"I spoke with John on the phone and he…"

I spoke with John on the phone and he verified the items I ordered were the correct parts before placing the order, He was very knowledgeable about parts and specifications. Thank you John!

"Terrible service"

Order a rotor and pad set. Got charged and got an email confirming order. 2 days pass and no email update or anything updated online about shipping or tracking. Even though the estimated delivery time was on their site as the 10th. I call on the 9th to follow up. They said everything is in stock and would check why it hasn’t been shipped. The rep said I would get a call back that day with an update. 2 more days go buy .. no call no email no nothing. I call back in on the 11th to be told that some of the pads are now out of stock. They offered to substitute a 40$ pad in place of the 90$ pads. Then I could wait 7 more days to receive something that was told to me to be coming tomorrow. I expressed the urgency to them on the first call how the car wasn't word worth until the parts were received. This didn’t concern them they never not once updated me or told me they were out of stock, until I called in to check for myself mean while my wife has no car due to this delay. I would not at all recommend this place. Bad communication and lies.

"Shipped the wrong part but charged the…"

Shipped the wrong part but charged the restocking fee and return shipping. Save your time don't deal with this sellers

"buybrakes.com is the company to go to. Period."

Have bought from Buy Brakes in the past. The first time around was very unpleasant NO fault of buybrakes.com. They however, took extraordinary measures to correct the issue created by a third party vendor. Adam Hume is just an old school representative that makes absolutely sure you are taken care of regardless. Always responds without hesitation. Hard to find customer service this refined these days. Bought a stop tech bbk for my sons s65 m3 and now the Bilstein b6 damptronic. Money well spent with an absolutely outstanding representative, Adam Hume, and company. I see great things in the future for buybrakes.com.

"Very quick"

Very quick , good comunications.

"Perfect"

Shipping was quick, price was good. Everything came in perfect condition. I have no complaints. Nice to know they aren’t a fake company lol

"Outstanding service by Adam"

Outstanding service by Adam. Every time I texted him he texted me back right away. Very knowledgeable and friendly.

"I ordered my brake calipers for a 02…"

I ordered my brake calipers for a 02 jeep grand cherokee on a Thursday. I call them on the following week to see why I haven't gotten them on the day after of the supposed e.t.a date. The woman tells me that the eta isn't the estimated time of arrival. I had to remind her that's what eta stood for but she still argued. Days later finally get my calipers and it was missing 2 of the anti vibration pins that hold the pads in place. I asked for the hardware to be shipped and the woman got pissed that I refused to take pictures of the boxes that they were shipped in and the contents of the box. I was like really it's 5 bucks worth of bent aluminum. Just send me my effin hardware. Still haven't seen it to this day. Don't buy from these guys. Unless you like a hassled confrontation every time you call.

"Adam helped me to get the right brakes…"

Adam helped me to get the right brakes for my Tesla. Warped 2 different pairs before until i got Girodisc, super happy now

"Was a great experience big break lines…"

Was a great experience big break lines customer service, helped me find the right towing setup for our toyota sienna highly rated. Will buy more in the future!