"Hotel und Gegend Anbindung super"

Hotel & Gegend hat uns sehr gefallen als Familie. Dreibettzimmer gebucht groß und ausreichend für die Familie.
Frühstück ausreichend.
Keine 100m weiter Bus und Straßenbahn Anbindung vorhanden.
Gelungener Urlaub

"Good experience 😃"

First we have to thank the fantastic, kind and helpful team. They have react all the time with a smile for every question. The rooms were really clean and the breakfast was good and with all we needed and wish. The technology with the e-cards works good and nearly self-explaining. With pulling the e-card in the room, all the lights were off -comfortable and modern. We have booked a room with a view to town and the view in direction of the church -vry nice. Unfortunately I have to give 1 star less. After paying the parking, we still need 15 minutes to charge the car and then at the exit we had 4€ to pay. Why?

"If you are on spectrum this Hotel is for you"

Just the room to begin with was perfect. The room service even better. There were not noise from outside during the night.
Staff in reception very helpfull.
As a autistic person I will recomend this Hotel.

"Hôtel correct ,propre ,personnel à l accueil très antipathique "

Hôtel propre facile en métro le petit déjeuner très correct ,personnel antipathique à l accueil,homme de ménage très gentil ,et la dame du petit déjeuner sympathique et souriante qu a l accueil pas sympathique boit son café sans te regarder

"REALLY BAD SERVICE!"

REALLY BAD SERVICE!
I have never gotten this bad service at a hotel, and I travel alot. I usually don’t even bother to leave negative feedback but this one I had to.
I don’t have anything to complain about the rooms or location. Does where 3/5 but the service was 0/5.
We reached the hotel early and already knew that we wont be allowed to do early check-in for free which we understood fully. The check-in was at 15 and my family contacted the reception at 14.55 to start the check-in process. They were told that for the 5mins they will need to pay 10€. Really made me wonder, it will take atleast 5 mins to get the checkin process done and then reach the room.
Then we asked for a iron and a board and we were told that yes we can get it for you. I waited for 20-25mins and called again. Another person answered and told we need to collect the those things from the reception. Keep in mind, we were on the 7th floor, in the other building and getting ready. I told the reception that I was not told this to which they answer, well another guest took it now, so you will have to wait for 30mins, eventhough I had asked about it before the other guests.
Third, after the first day one of the person who was travelling with us got hurt badly and was taken to the hospital. He was released but the doctor told us that he needs to fully rest the next day, so not much moving. We had paid for breakfast already and that is when I callee the reception if they could provide room service or if we could bring something small to the rooms. We were denied and was told that the person has to come downstairs. After going back and forth for awhile, i asked for a refund and wanted it in writing that they are forcing a person who needs bed rest to come downstairs. I even told them that I can bring everything downstairs once finnished. Everything was a no but then after asking for a compensation, they said yes. But still the reception said “yes please bring everything at 11 (in 1h) and no other guest is allowed to take food to rooms” which i replied to “well i assume no other guest was in the hospital last night” to which the reception says “well no other guest knows about that”. Really? This is how you treat guests? If another guest would have asked, you could have let them know, I doubt it, that anyone would be against it. I felt really bad staying at the hotel and would not suggest anyone to stay there.
They are not ready to help out when one needs it.

"Great location"

Great location, literally across from the Van Gogh museum and the tram stop. The room was pretty typically sized for a European, though it was a triple (for two of us) and I don't know how you would fit a third bag. I give it three stars because it really doesn't seem to be maintained: the line to the shower head leaked very badly and the lighted mirror was only lit on one side. We didn't try their breakfast as there are a couple of cafes in the area.

"Zufriedenstellender Aufenthalt "

Das Zimmer war sehr groß und man hatte alles was man benötigt. Die Möbel und das Bett waren schon ein wenig abgenutzt und die Sauberkeit hätte ein wenig besser sein können, aber für den Preis war es in Ordnung. Das Frühstück war reichhaltig und lecker. Das Personal war sehr freundlich und immer ansprechbar. In der Nähe gibt's ein Lidl, ne Pizzeria und auch öffentliche Verkehrsmittel waren in wenigen Minuten zu erreichen. Nichtsdestotrotz muss man beachten, dass man dennoch ne gute halbe Stunde bis zum Zentrum braucht. Dafür war es nachts aber sehr ruhig und man konnte sich gut erholen. In allem ein zufriedenstellender Aufenthalt.

"Easy Check-in"

Easy Check-in, very nice, friendly and helpfull employées. It was calm and clean and we slept very well.

"Great spacious triple room with a great…"

Great spacious triple room with a great view to the lake, every day cleaning was done and towels were changed, also refill soap, shampoo, conditioner, free coffee capsules (Nespresso)

"Good standard rooms, helpful staff"

Nice, big, clean rooms, few restaurants close to hotel, helpful staff. Able to leave luggage after check out.
Poor communication to City centre, limited information provided by hotel. I've always enjoyed little maps of tram/bus maps/atractions available at hotels - now it's all online/apps - good for younger people.