Cruise and Passenger Services Limited

Vehicles & Transportation
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974 reviews
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Customer Reviews about

Cruise and Passenger Services Limited

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Rodney Allen

5.00/5.00

"Cruise Car parking at Portsmouth "

Needed to park the car at the Portsmouth Cruise Terminal while on a cruise with Fred Olsen Cruise Line. CPS recommended option by Fred Olsen. Initial instructions sent by email prior to departure gave full and concise instructions when arriving at the Terminal. Parking the car, handing over the keys and removing luggage very straightforward. Upon our return again very easy to reclaim the car and load luggage etc. Very little walking involved. All the staff we met were very helpful and polite. Would definitely use CPS again in the future.

27/02/2025

janine barradale

5.00/5.00

"A first class experience every time. A+"

A first class experience every time. We have used CPS at least once every year since 2018. Our last cruise was for 49 nights in January this year. We are happy to leave our car with CPS in Portsmouth and also in Southampton. It is a safe, reliable and efficient service. We will be using CPS again in January 2026.

26/02/2025

Alexander Morrison

5.00/5.00

"Best parking service at Portsmouth Cruise Port"

Cps are the best valet parking service at Portsmouth cruise port. From checking in my car through to delivering my luggage to the terminal and receiving my car upon return, everything went smoothly, the staff were courteous and the process was very efficient and well organised. We will definitely use CPS again.

17/02/2025

Dianne Heathcote

4.00/5.00

"Very efficient,quick and easy"

Very efficient,quick and easy. It is however very expensive as it is a captive market.

16/02/2025

Paul Fuller

4.00/5.00

"There was a hiccup during booking…"

There was a hiccup during booking process involving many phone calls between myself, Fred Olsen and CPS as my cruise booking code was not recognised. Eventually booking found on a ‘supplementary list’.
Dropping car at Portsmouth and picking up was very straightforward without any issues. Staff were very courteous. 1st class service at Portsmouth.

15/02/2025

Jeff

5.00/5.00

"Very efficient service"

Very efficient service. Staff were great in signposting on arrival and departure. Would utilise CPS in the future.

03/02/2025

CHRISTINE BYE

5.00/5.00

"Very efficient and friendly service"

Very efficient and friendly service. All the staff are so helpful whether on the phone or in person.

03/02/2025

Charles

5.00/5.00

"Service was excellent"

Service was excellent. Arrival and unloading of luggage carried out by very friendly and helpful staff. Return very easy and directed to our waiting car.
Only criticism was the directions to finding your car drop off point in Portsmouth not clear, especially on the dark and initially went to the wrong car park and two tours around the area before finding you.

02/02/2025

Fiona Davies

5.00/5.00

"Excellent service"

Excellent service. Highly recommend

25/01/2025

Brian Marshall

5.00/5.00

"Parking at its best"

On my way out to the cruise I was directed by a very polite member of the car park staff and then met by another gentleman who took the car put my luggage on a trolley. On the way back I went to reception at Portsmouth.a met by Karen who was very polite, very professional and pointed me in the direction of my car . gave me my keys and wished me a happy and safe journey. All in all a very pleasant experience many thanks to all the staff particularly Karen

23/01/2025
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