"Excellent and fast customer servicce"

The company has an excellent and responsive customer service team. When my previous Hiboy P7 bike was stolen, I ordered a new one, and their team went above and beyond by providing me with a free bike lock to help prevent this from happening again. Additionally, they did everything possible to ensure I received my new bike within two days, understanding how important it is to me as my main commuter vehicle.

As for the bike itself, it’s fantastic, and I’m really happy I could purchase it again.

"The scooter is of great quality best customer service"

The scooter is of great quality. Very sturdy and comfortable. I had a small issue which turned out to be not an issue in the end and got resolved thanks to the fast and knowledgeable customer representatives.

"Great Scooter for Daily Rides"

I have been using the Hiboy S2 Max for a while, and it has been a great experience. The scooter is smooth, fast, and has a long battery life, which makes it perfect for commuting. The build quality feels strong and reliable. The suspension helps on rough roads, and the brakes are responsive. The app is also a nice touch, allowing me to track speed and battery easily. One small issue is that the scooter is a bit heavy to carry, but that’s expected for a powerful model like this. Overall, I highly recommend it for anyone looking for a solid electric scooter!

"Customer service stayed with me through a difficult process"

I needed a part sent to an unusual mailing address ('call service') and it was rejected by the shipping store one time and didn't arrive the second time. Hiboy customer service continued working with me and the part finally arrived when I switched to a conventional mailing address.
As others have noted, it's a fairly slow process, 3 weeks from request to receiving part, and you won't necessarily get a tracking number before the part arrives, but customer service will stay right there with you trying to resolve the problem.

"A really good company I live my ve1 pro…"

A really good company I live my ve1 pro and their Customer Service is amazing as well and very knowledgeable and attentive

"Minor broke part"

I got bike with minor assembly went well o. Second ride out the chain slipped off and caused some damage contacted hiboy they immediately got back to me with some pic I sent they are sending me the part very happy with the response prompt emails thanks I would buy another.

"Bought a highboy p7"

Bought a highboy p7. Put it all together. No problems. Plug battery in the charger doesn't work. Contact the company. They want me to jump through hoops. Just to tell me the battery charger is not working. I'm going to try to sell my bike locally and buy a different brand. Not satisfied at all after having a good look at the bike, I noticed the front cable is threaded between the forks. Very dangerous

"Great fun scooters great product drive…"

Great fun scooters great product drive smooth show up with flat time but they took care of me right away would buy another

"Responses are just hollow"

It took some time but they came through in the end
and solved my issue to good satisfaction.
Happy with the service and would recommend it to anyone.

"better then expected"

Scooter is better then expected. Definitely gest bang for your buck by far thank you