"Poor technical service, unreliable WiFi "

Although they always remind me they have 24/7 service, they can never help when the WiFi goes down in the campground. And, they can’t ever tell you when you can expect service to restore, just that there’s a work order placed, and they are aware of the issue. That’s not helpful.

"Excellent customer service"

Excellent customer service.
The gentlemen that answered didn't give up until he fixed the problem. He was kind and patient with me. If all your employees are like he is, you have the A team! Thank you

"Horrible service"

Horrible service. It literally took me 5 minutes to post this. And I paid for this..... SMH!!!

"Easy and quick!"

Quick to answer easy instructions to follow

"Very helpful and courteous!"

Very helpful and courteous!

"Very fast response and excellent…"

Very fast response and excellent services and our campground

"I had great service from Patrick"

I had great service from Patrick, he listened, and has great communications skills. The fix was quickly solved, thank you!

"Excellent experience"

Malcolm was a great help with getting us connected to the Sycamore RV Park (Sycamore, IL)

I hope this message will get passed on to his supervisor: He was knowledgeable, personable, and very patient with a former IT Systems Programmer/Analyst from the "dark ages" and with her mate, a former CEO who knows a good employee when he sees one.

Kudos to you, Malcolm, for a job well done.

The Blancetts

"MICHAEL the Genius"

i struggled mightily until i called, then MICHAEL discovered that the MAC address was one character off and fixed it...badda bing, badda boom, problem fixed...MICHAEL is a genius and should be promoted to a corner office, given a company car, a personal assistant and a huge raise.

"The internet never works"

The internet never works. It goes out every week for an entire day at a time. The customer service is nice, but they can never do anything to help, they say that a technician is out looking and can never give a time limit for when it will be fixed. Why am I even paying for internet at this point when I have to use my phone hotspot most of the time?