"RV Resort"

We've been in this RV Resort for 2 years and continually need to contact support for internet connection. Good support but wish we didn't need to contact periodically to get connection. We have an extender as well and we're across the road from a tower.

"Great service, just wish I didn't need it."

It was about a 15 minute wait to get an agent on the phone, but he (Russell) was very knowledgeable and quick to resolve my immediate problem (intermittent service). However, it sounds like the problem (components connecting with a distant router) is systemic and will likely come back. And since I work from home with many zoom meetings, I will likely need better reliability. My TVs constant buffering is also quite annoying but not nearly as critical as the laptop.

"Excellent customer service."

Excellent customer service.

"Russell Hughes has helped me with…"

Russell Hughes has helped me with several issues in the past. He is always very professional and efficient. Plus he has a great attitude.

"Customer service Patrick & Alex are…"

Customer service Patrick & Alex are very patient & knowledgable.
My only complaint is if the premium internet glitches on tv while watching pre-recorded shows - it will stop the program your watching & load up a new line of options to watch & then automatically spin to next program. Frustrating during football season on youtube tv.
Also Prime doesn’t load very well at all. We are in a Mt. RV resort but our internet tower is literally 15-20 ft in front of us. So that’s the only unexplainable problem.

"The person that helped me did a great job "

The person that helped me was very patient and knowledgeable. He was able to get my wifi working and also helped me update my TV. He did a really good job.

"Unable to reestablish internet for days"

Unable to reestablish internet for days

"Was easy to get my issue taken care of!"

Was easy to get my issue taken care of!

"Wonderful help"

Wonderful help. He has the patience of a saint and is very knowledgeable. Thank you!

"vincent was great"

vincent was great! he helped us get the internet fixed at our campsite